Operations manager Work, Jobs in Richmond, Gtl (with Salaries)

Senior Occupier Facilities Manager - Margaret St, London
Savills Management Resources —London
- Mentoring
Operations Manager
TDS Commercial Ltd —Isleworth
- £30,000 - £40,000 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Free parking
Quick apply
14d
Operations Manager
CH&CO —Chertsey
- £67,000 a year
- Contracts
- School
- Employee discount
Operations Manager
Multi Services (Kent) Ltd —London
- £65,000 - £70,000 a year
- Full-time
- In-person
- Leadership
- Communication skills
Quick apply
11d
Operations / Store Manager
Fake It Flowers Ltd —Fulham
- £32,000 - £38,000 a year
- Full-time
- Sales
- Organisational skills
- In-person
Quick apply
5d
Operations Manager- London and Kent
Heartwood Care Group —London
- Up to £60,000 a year
- Full-time
- Management
- Supervising experience
- In-person
- Store discount
- Health & wellbeing programme
Quick apply
13d
Assistant Manager - Operations
Britmax Technologies —Fulham
- £30,589.67 - £58,478.73 a year
- Full-time
- Management
- Supervising experience
- In-person
Quick apply
Operations Manager
Encon Insulation —Feltham
- Full-time
- In-person
- Annual leave
Quick apply
Operations Manager
17 Bruton Street —London
- Up to £55,000 a year
- Full-time
- Oracle
- English
- Microsoft Office
- Employee discount
Quick apply
Assistant Operations Manager
Fulham Pier Hotel —London
- £35,000 - £38,000 a year
- Full-time
- Hospitality
- Hotel
- Business development
- Annual leave
Quick apply
13d
Restaurant Operations Manager (Hourly Manager)
Raising Cane's —Kingston upon Thames
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee discount
Quick apply
11d
Nursery Training and Operations Manager
The Lodge Preschool and Nursery Ltd —Bromley
- From £48,500 a year
- Full-time
- Management
- Supervising experience
- In-person
- Annual leave
Quick apply
Operations Manager
Popeyes UK —Croydon
- Full-time
- Casual dining restaurant
- Leadership
- Annual leave
- Employee discount
Quick apply
Senior Operations Manager – Digital Services
Celloomph Digital Solutions Ltd. —London
- £6,500 - £8,000 a month
- Full-time
- Management
- Supervising experience
- Bachelor's degree
- Life insurance
Quick apply
Operations Manager
Virgin Active —London
- Full-time
- Annual leave
- Employee discount
Global Talent Acquisition Senior Manager – Operations CoE
Boston Consulting Group —London
- Full-time
- Analysis skills
- Human resources
- Communication skills
Operations & Administration Manager
AUREVA GROUP —London
- £35,000 - £45,000 a year
- Full-time
- English
- Microsoft Office
- In-person
Quick apply
1d
Head of Operations - Event Traffic & Crowd Management
The Last Mile —London
- £60,000 a year
- 12 hour shift
- Management
- Microsoft Office
- Supervising experience
Quick apply
10d
People Operations Manager
Farmer J —London
- £50,000 - £55,000 a year
- Full-time
- Human resources
- IT
- Employee assistance programme
- Employee discount
Quick apply
Operations Support Manager
Accent Catering Services Ltd —London
- £39,000 a year
- Full-time
- Cooking
- Driving
- Travel
- Employee assistance programme
- Employee discount
Quick apply

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operations manager jobs near richmond, gtl

Senior Occupier Facilities Manager - Margaret St, London

Savills Management Resources -
London

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Job details

Qualifications

NEBOSH
Facilities management
Mentoring

Full job description

Purpose of the Role

The Senior Occupier Facilities Manager (SOFM) will manage a team of Occupier Facilities Managers and act as the Client Relationship Manager for key client instructions. The SOFM will ensure operational excellence, compliance with legal and statutory requirements, and uphold high service standards across all managed properties. This role includes oversight of health and safety, risk management, budget control, and service delivery while fostering team development and leading business development initiatives.

Key Responsibilities

Team Management and Leadership

Manage and mentor a team of Occupier Facilities Managers (OFMs), and FM Apprentices, ensuring their development, performance, and progression through regular reviews and training plans.
Act as a mentor to FM Apprentices, ensuring that their development and progression are managed effectively to foster career growth.
Oversee all site personnel within the allocated portfolio, addressing performance, conduct, and workload issues, and conducting annual appraisals and six-monthly reviews in line with Savills policies.

Client Relationship Management (CRM)

Act as the primary Client Relationship Manager for key client instructions, ensuring the highest standards of service delivery.
Meet with the client on a monthly basis, or as often as the management contract dictates, to review performance, resolve issues, and maintain strong client relationships.
Promote Savills Occupier service line, identifying business development opportunities to support the client contract.
Lead the mobilisation and demobilisation of properties within your portfolio, ensuring smooth transitions for clients.

Health & Safety and Compliance

Ensure compliance with all legal, statutory, and Health and Safety requirements, maintaining up-to-date records in Datastation and the Operation Reporting System (“Compass”).
Hold a NEBOSH or IOSH qualification (or commitment to obtain one), ensuring the same level of competence across the FM team.
Prepare sites for risk assessments and maintain a minimum compliance rating of 95%.
Ensure all risk assessments are maintained at each property and on Datastation, and that action plans are diligently implemented.
Ensure quarterly Health & Safety checklists are completed and uploaded to Datastation within the required timescales.

Operational Excellence

Ensure high site standards in terms of cleaning, repair, and presentation across all managed properties, maintaining these standards within property budgets.
Inspect all properties at the frequency specified by the Facilities Management Agreement (FMA) and ensure all inspections are logged and completed on time.
Monitor and manage utility consumption at all sites, updating Compass accordingly.

Budget Management

Assist in the preparation of the annual service charge budget by drafting proposals with detailed explanatory notes to ensure the CRM understands the operational needs of each property.
Approve all expenditure invoices as the first approver, track budget spend throughout the service charge year, and promptly notify the management surveyor of any budget deviations.
Own and oversee the service charge reconciliation process to ensure accuracy and completeness.
Quarterly budget meeting with the client to review expenditure.
Monitor client expenditure and ensure timely approval of invoices via Proactis/Elogbooks.

Contractor Management

Evaluate and oversee contractual relationships with contractors, ensuring service delivery aligns with agreed specifications.
Address and resolve any shortcomings in service delivery promptly, and escalate issues to senior management as necessary.
Ensure contingency plans are in place for adequate site attendance, including cover for holidays, sickness, and training.

Crisis Management and Emergency Response

Act as the first point of contact for emergency situations, coordinating with Savills Helpdesk and third-party stakeholders to ensure rapid response and resolution.
Report back to relevant personnel during emergencies, ensuring effective communication and management.

Reporting and Documentation

Ensure the Operation Reporting System (Compass) and Datastation Health & Safety systems are up-to-date and complete at all times.
Produce and coordinate information and reports in line with Savills and client requirements

Skills, Knowledge and Experience

Essential

Proven track record with 5+ years of experience managing facilities across a diverse portfolio, including multi-site operations and large-scale commercial properties.
Demonstrated ability to build, develop, and maintain strong, long-term relationships with key clients, ensuring their needs are met and high levels of customer satisfaction are achieved.
Experienced in leading and mentoring teams, with a focus on developing talent, enhancing skills, and fostering a collaborative and productive work environment.
Highly self-driven individual with exceptional interpersonal skills, able to engage with stakeholders at all levels and influence outcomes through effective communication.
Proven ability to manage multiple tasks and projects simultaneously, prioritising work to meet deadlines while maintaining flexibility in a dynamic, fast-paced environment.
Skilled in managing a large portfolio of projects and properties, coordinating with a broad range of clients, suppliers, and property owners to ensure service excellence.
Extensive experience and expertise in delivering high standards of property management, including maintenance, compliance, and service delivery within budgetary constraints.
Comprehensive knowledge and experience in preparing, managing, and reconciling service charge budgets, ensuring compliance with financial targets, deadlines, and cost control measures.
NEBOSH certification is essential, demonstrating a strong commitment to maintaining safe, compliant work environments and adhering to legal and statutory requirements.
Strong background in facilities management within a comparable setting, with a solid understanding of operational best practices and industry standards.

Working Hours - 09:00-17:30

Please see our Benefits Booklet for more information.

Apply Now

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operations manager jobs in richmond, gtl

Senior Occupier Facilities Manager - Margaret St, London

Operations Manager

Operations Manager

Operations Manager

Operations / Store Manager

Operations Manager- London and Kent

Assistant Manager - Operations

Operations Manager

Operations Manager

Assistant Operations Manager

Restaurant Operations Manager (Hourly Manager)

Nursery Training and Operations Manager

Operations Manager

Senior Operations Manager – Digital Services

Operations Manager

Global Talent Acquisition Senior Manager – Operations CoE

Operations & Administration Manager

Head of Operations - Event Traffic & Crowd Management

People Operations Manager

Operations Support Manager

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