Front desk agent Work, Jobs in Richmond Upon Thames, Gtl (with Salaries)

Central Reservations Agent
Heartwood Collection —Teddington
- Up to £29,000 a year
- Weekend availability
- Remote
- Hospitality
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
3h
Front Desk Agent, The Savoy Hotel
FAIRMONT —London
- £36,316 a year
- Full-time
- Hospitality
- Hotel
- Human resources
- Employee assistance programme
- Employee discount
Quick apply
Receptionist/Front Desk Agent
Pan Pacific London —London
- Full-time
- Hotel
- Hotel experience
- Annual leave
- Employee assistance programme
Quick apply
7d
Front Office Team Member (Camden Lock)
Holiday Inn London Camden Lock —London
- Weekend availability
- Hospitality
- Customer service
- Hotel
- Referral programme
Quick apply
6d
Reservations Agent
St Ermin's Operating UK Limited - Reservations —London
- £32,631 a year
- Full-time
- English
- Hotel
- Organisational skills
- Employee discount
Quick apply
13d
Workplace Experience Agent (Front of House & Virtual Support)
Latham & Watkins LLP —London
- Full-time
- Remote
- Hospitality
- Spanish
- Customer service
- Employee discount
Front Desk Hospitality Agent
Sonder Holdings —London
- Weekend availability
- Hospitality
- Computer literacy
- English
- Flexible schedule
Business Support Administrator (12 Month Fixed Term Contract)
Menzies LLP —Staines-upon-Thames
- Customer service
- Microsoft Office
- Administrative experience
Casual Luggage Porter - Seasonal worker at JW Marriott Grosvenor House
Marriott International, Inc —London
- Part-time
- Customer service
- English
- Hotel
- Employee discount
Luggage Porter - JW Marriott Grosvenor House
Marriott International, Inc —London
- Full-time
- Customer service
- English
- Hotel
- Employee discount
Receptionist
LAH Property Marketing —Kings Langley
- £17,485 - £34,970 a year
- Full-time
- Hybrid work
- Hospitality
- Front desk
- In-person
- Referral programme
Quick apply
7d
Night Concierge
Rendall & Rittner —London
- £30,382 a year
- Full-time
- Hotel
- Employee assistance programme
- Employee discount
Daytime Concierge
LRG —London
- £28,000 - £36,000 a year
- Organisational skills
- Time management
Quick apply
Night Guest Service Agent
Zedwell GW - Reception —London
- £26,437 a year
- Full-time
- Hotel
- Employee assistance programme
- Referral programme
Quick apply
8d
Front Office Supervisor
Crowne Plaza Docklands —London
- £27,100 a year
- Full-time
- Maintenance
- Hotel
- Front desk
- Employee assistance programme
- Employee discount
Quick apply
14d
Front Office Team Member (Part-Time) – Camden Lock
Holiday Inn London Camden Lock —London
- Part-time
- Hospitality
- Customer service
- Hotel
- Referral programme
Quick apply
1d
Day Concierge
Rendall & Rittner —Tottenham Hale
- £29,500 a year
- Full-time
- Hotel experience
- Employee assistance programme
- Employee discount
Business Support Administrator
Menzies LLP —Gatwick Airport
- Full-time
- Hospitality
- Customer service
- Microsoft Office
Business Administrator
Menzies LLP —Staines-upon-Thames
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
Guest Service Manager
Holiday Inn Express Limehouse —London
- Full-time
- Maintenance
- Hotel
- Front desk
- Employee assistance programme
- Employee discount
Quick apply
2d

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Central Reservations Agent

Heartwood Collection
Teddington

Quick apply

Job details

Full-time
Up to £29,000 a year
3 hours ago

Benefits

Cycle to work scheme
Discounted or free food
Employee assistance programme
Private medical insurance
Employee discount
Life insurance

Qualifications

Hospitality
Communication skills

Full job description

Central Reservation Agent - The Role

Heartwood Collection is a growing hospitality group with a commitment to sustainability, provenance, and local sourcing. We operate pubs, brasseries, and rooms with a focus on delivering exceptional guest experiences, and our culinary offerings are guided by our Chef Patron, Raymond Blanc.

We are looking for a dynamic and results-driven Central Reservations Agent to join our established reservations team on a temporary basis, supporting as we prepare for our busiest time of the year.

As a Central Reservations Agent, you will be responsible for ensuring a seamless and efficient booking experience for our guests and an organised and detailed booking handover to our venue teams to deliver the experience you have prepared for.

This is a remote role working from home. You must be available to come to the Head Office, based in Teddington, for initial training. The role is a shift-based role working 5 days out of 7, including evenings and weekends, as phone lines are open 7 days a week from 9 am - 8 pm ( Mon- Sat) and 9 am -6 pm (Sun).

This is a fixed-term contract that will run from 7th September to 18th December 2026

Central Reservation Agent - Area of Responsibilities

Manage incoming reservations, modifications, and cancellations across Heartwood Collection properties.
Work in conjunction with our high-performing reservations team to support our teams at site level, encouraging the increase in sales and conversions.
Support the daily operations of the central reservations team, ensuring accuracy, efficiency, and a high standard of service delivery.
Ensure a professional and rapid response to all enquiries.

Rooms:

Manage group booking enquiries from start to finish, including the sharing of rates, negotiations, booking setup, payments, follow-ups, and amendments across all booking sites.
Ensure all booking trackers are accurately recorded and well-maintained.
Oversee associated inboxes.
Provide ongoing support to team members at the site to enhance their use of systems and local enquiry management.
Build relationships with new and existing clients by actively following up enquiries and passing on any warm leads to maximise client retention and revenue.
Monitor booking profiles and pass on any warm leads.
Maintain strong communication with other departments (front desk, housekeeping, sales, etc.) to ensure smooth guest arrivals and stays.
Collaborate with the revenue management team to maximise room occupancy and optimise pricing strategies. As well as driving direct bookings versus 3rd party bookings where possible.

Central Reservation Agent - About You

Minimum of 3 years of experience in reservations or front-office management within the hospitality industry.
Strong understanding of reservation systems (e.g., reservations management software, property management systems).
Proven experience in guest-facing roles.
Strong interpersonal and communication skills.
Ability to thrive in a fast-paced, dynamic environment.
Detail-oriented with a focus on accuracy and efficiency.
Knowledge of premium hospitality trends and guest expectations.

Central Reservation Agent - What's on Offer

Competitive salary (pro-rataed)
Computer, Monitor, and Telephone
The Pantry – 100’s of retailers and experience discounts through Reward Gateway
50% off food at all Heartwood Collection Sites
Private Healthcare through Bupa ( Employee Only )
Life Insurance cover
Friends and Family discount of 20% off food at all Heartwood Collection Sites
Discount room rates in our Inns
25 days of holiday (pro-rataed)
A thoughtful gift to celebrate your birthday
Employee Assistance Program with Hospitality Action
Cycle to Work Scheme
Instant access to the pay you have already earned through EarlyPay

Why Join Heartwood Collection?

This is an exciting opportunity to join one of the UK’s fastest-growing hospitality businesses, working within a collaborative and supportive Head Office environment. At Heartwood Collection, you’ll be part of a people-focused company that genuinely values its teams, with the chance to develop and grow your career alongside award-winning hospitality brands.

INDHEADOFFICE

Quick apply

Refine Your Search

front desk agent jobs in richmond upon thames, gtl

Central Reservations Agent

Front Desk Agent, The Savoy Hotel

Receptionist/Front Desk Agent

Front Office Team Member (Camden Lock)

Reservations Agent

Workplace Experience Agent (Front of House & Virtual Support)

Front Desk Hospitality Agent

Business Support Administrator (12 Month Fixed Term Contract)

Casual Luggage Porter - Seasonal worker at JW Marriott Grosvenor House

Luggage Porter - JW Marriott Grosvenor House

Receptionist

Night Concierge

Daytime Concierge

Night Guest Service Agent

Front Office Supervisor

Front Office Team Member (Part-Time) – Camden Lock

Day Concierge

Business Support Administrator

Business Administrator

Guest Service Manager

I want to receive the latest job alerts for front desk agent in richmond upon thames, gtl

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