Incident manager Work, Jobs in Ridge, Hrt (with Salaries)

Major Incident Manager
Bell Integration United Kingdom —London
- Analysis skills
- Communication skills
Quick apply
Operations Manager
Online Lubricants Ltd —Barking and Dagenham
- £45,000 a year
- Full-time
- Management
- Microsoft Office
- Continuous improvement
- Free parking
- Employee discount
Quick apply
6d
Operations Manager
OCS Group —London
- Monday to Friday
- Remote
- Communication skills
Quick apply
Manager, Command Centre & Incident Management
Charles Stanley —London
- Weekend availability
- Computer Science
- Bachelor's degree
- Continuous improvement
Business Incident Manager
Atos —London
- Writing skills
- Continuous improvement
- Communication skills
- Annual leave
11d
Facilities Services Manager
Sodexo —London
- £70,000 a year
- Full-time
- Continuous improvement
- Team management
- Leadership
- Employee assistance programme
Quick apply
13d
Security Culture Improvement & Incident Manager
MBDA —Stevenage
- £45,000 a year
- Overtime
- Hybrid work
- Communication skills
- Free parking
8d
Health and Safety Manager
Capital Group (London) Limited —Watford
- £40,000 - £60,000 a year
- Full-time
- Management
- Analysis skills
- Construction experience
- Annual leave
Quick apply
11d
Strategic Account Manager - Regional
UniTrust —London
- £62,000 a year
- Full-time
- Customer service
- Business development
- Presentation skills
Quick apply
Regional Operations Manager - Care
The Abbeyfield Society —London
- £65,000 - £70,000 a year
- Full-time
- Management
- Continuous improvement
- Budgeting
- Annual leave
- Employee assistance programme
Quick apply
6d
Office Manager
Westgate Healthcare —Borehamwood
- £35,000 - £40,000 a year
- Full-time
- Microsoft Office
- Front desk
- Leadership
Quick apply
Service Delivery Manager
ECI —London
- Full-time
- Hybrid work
- Computer Science
- Bachelor's degree
- Continuous improvement
12d
GSOC Incident Response Coordinator
Pinkerton —London
- Full-time
- Computer literacy
- English
- Travel
13d
Junior Service Delivery Manager
Computacenter —Hatfield
- Continuous improvement
- Organisational skills
- Communication skills
5d
Contract Manager
Pinnacle Group —London
- £45,000 a year
- Monday to Friday
- Analysis skills
- Continuous improvement
- Team management
- Annual leave
- Employee assistance programme
Quick apply
Technical Programme Manager – Live Incident Response
Tesco UK —Welwyn Garden City
- Full-time
- Communication skills
- Employee assistance programme
Service Delivery Manager
Version 1 —London
- Full-time
- Business development
- AWS
- Analysis skills
- Employee assistance programme
- Employee discount
Quick apply
8d
Service Delivery Manager
FalconSmartIT —London
- Continuous improvement
- Leadership
- Analytics
Quick apply
H&S Manager
Antvic LTD —London
- £60,000 - £80,000 a year
- Full-time
- Electrical experience
- First Aid Certification
- In-person
Quick apply
23h
Incident Management
Bounteous —London
- Night shift
- Continuous improvement
- Communication skills
- Banking
6d

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Major Incident Manager

Bell Integration United Kingdom
London

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Job details

Qualifications

Technical troubleshooting
Stakeholder liaison
IT service management
Incident documentation
Incident reporting preparation
Change management
Analysis skills
Service restoration
Technical support incident logging
Technical writing
Major incident coordination
Problem management
IT incident logging
Root cause analysis
Incident log maintenance
Communication skills

Full job description

Bell Integration are currently seeking a customer focused individual who Immediately aligns with Bell integrations values, Integrity, Honesty, friendly, Open and keen to work in an Agile environment

The desired candidate must demonstrate professionalism and inspire confidence when working with the team and senior management, both on the phone and face to face

We need a self-starter and a great communicator, able to work independently using your own initiative but also a strong dependable team player

Articulate in both verbal and written communication to both technical and non-technical audiences. Including the ability to produce clear Post Incident Reviews and Documentation

Key Responsibilities

Manage the full Major Incident lifecycle, Lead and facilitate MI Bridge calls, ensuring rapid, structured, and effective Major Incident Management from initiation to resolution.
Working a rota in a 24 x7 shift environment to initiate and coordinate troubleshooting with relevant support groups, vendors, and partners.
Maintain accurate, real time incident timelines and minutes, capturing technical details, actions, decisions, and outcomes.
Provide timely communication in accordance with the comms process and customer expectations.
Ensure business critical services are restored as quickly as possible, prioritising actions based on impact and urgency.
Manage stakeholder expectations, including senior leadership, service delivery managers, technical teams and if required the customers.
Review Change Management calendars to identify potential service disruption.
Verify and maintain operational readiness, including reviewing customer comms lists, service guides and knowledge articles.
Maintain strict adherence to KPIs, SLAs, and governance frameworks, ensuring all processes are followed and all data is accurately recorded.
Invoke Emergency Change Advisory Board (eCAB) when appropriate to restore service.
Capture workarounds, permanent fixes, lessons learned, and ensure they are progressed through Problem Management.

Key Skills & Experience

+5 Years proven experience as a Major Incident Manager role within an IT Managed Service environment, or similar enterprise level operations environment.
Extensive experience leading high‑pressure Major Incident bridge calls, coordinating multiple technical and support teams.
Experience working on shifts or on call.
Strong understanding of 24×7 Operations, with experience working in or alongside a 24×7 Service Desk or NOC.
Exceptional communication skills, including the ability to provide clear, concise, and structured updates to both technical and non‑technical audiences.
Strong analytical and problem-solving abilities, with the ability to quickly identify root causes, risks, and priorities during incidents.
Conduct or contribute to Post‑Incident Reviews, identifying root causes.
Ability to perform under pressure, calm, structured, and decisive in high‑impact situations.
Experience with ITIL frameworks, ideally ITIL 4 Foundation certification.
Excellent stakeholder management skills, capable of engaging senior leaders, customers, and suppliers.
High attention to detail, especially when documenting incident timelines, technical actions, and service impacts.
Experience reviewing and maintaining operational documentation, including support articles, service guides, and escalation workflows.
Understanding of Change Management processes, including emergency change initiation and approval procedures.
Experience working to strict SLAs and KPIs, with a focus on quality, accuracy, and compliance.

Desirable Attributes

Experience within an IT MSP or large enterprise service operations environment.

Protecting your privacy and the security of your data is a longstanding top priority for Bell Integration. Please consult our Privacy Notice (click here) to know more about how we collect, use and transfer the personal data of our candidates.

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Refine Your Search

incident manager jobs in ridge, hrt

Major Incident Manager

Operations Manager

Operations Manager

Manager, Command Centre & Incident Management

Business Incident Manager

Facilities Services Manager

Security Culture Improvement & Incident Manager

Health and Safety Manager

Strategic Account Manager - Regional

Regional Operations Manager - Care

Office Manager

Service Delivery Manager

GSOC Incident Response Coordinator

Junior Service Delivery Manager

Contract Manager

Technical Programme Manager – Live Incident Response

Service Delivery Manager

Service Delivery Manager

H&S Manager

Incident Management

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