Emergency management Work, Jobs in Ringwood, Ham (with Salaries)

Call Centre Trainer
Churchill Retirement PLC —Ringwood
- Full-time
- Customer service
- Mentoring
- Training & development
- Annual leave
Call Centre Supervisor
Churchill Retirement PLC —Ringwood
- Overtime
- English
- Analysis skills
- Supervising experience
- Annual leave
- Employee assistance programme
Security Specialist
Crisis24 —Bournemouth
- Full-time
- Computer literacy
- Research
- Mentoring
Quick apply
Facilities and Estates Manager
Heartland Manor —New Forest
- £40,000 a year
- Full-time
- Supervising experience
- In-person
- Communication skills
- Free parking
Quick apply
12d
Logistics Coordinator
Extreme Exhibitions Limited —Ringwood
- £30,000 - £40,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Store discount
Quick apply
Operations Manager
Churchill Retirement PLC —Ringwood
- Training & development
- Time management
- Annual leave
- Employee assistance programme
Operations Manager
Now Student Living —Bournemouth
- £40,000 - £47,000 a year
- Full-time
- Sales
- Business development
- Team management
- Health & wellbeing programme
- Sick pay
Quick apply
10d
Marina Security Officer
Veritech Systems Ltd —Southampton
- £13 an hour
- Overtime
- Customer service
- English
- First Aid Certification
Quick apply
Corporate Security Officer - Zero Hours
Enigma Security Solutions —Bournemouth
- £13.45 an hour
- Microsoft Word
- Microsoft Outlook
- Conflict management
- Annual leave
Quick apply
19h
Door Supervisor
Regional Safety Group Ltd. —Ringwood and Fordingbridge
- £13 - £16 an hour
- Part-time
- First Aid Certification
- Conflict management
- In-person
Quick apply
Smart Agile Mobile Officer
Securitas UK —Bournemouth
- £15.04 an hour
- Full-time
- Customer service
- Communication skills
- Time management
- Employee discount
Quick apply
Bed Manager - Neurosciences
University Hospital Southampton NHS Foundation Trust —Southampton
- £28,392 - £31,157 a year
- Full-time
- Communication skills
- Hospital experience
- Time management
- Annual leave
- Employee discount
8d
Night Concierge R0193873 Canvas Southampton Southampton, United Kingdom Full time
Greystar —Southampton
- Full-time
Loss Prevention Specialist, Security and Loss Prevention
Amazon UK Services Ltd. —Southampton
- Full-time
- English
- Bachelor's degree
- Analytics
4d
Student Support Attendance Adviser
Brockenhurst College —Brockenhurst
- £24,617 a year
- Part-time
- Customer service
- Free parking
- Employee assistance programme
22h
SIA-Licensed Event Security Officer
Code 9 Security Ltd —Southampton
- £14.06 - £18.00 an hour
- Weekend availability
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
Bed Manager - Child Health
University Hospital Southampton NHS Foundation Trust —Southampton
- 12 hour shift
- Time management
- Annual leave
- Employee discount
2d
Casual / Sessional Support Worker
Southampton City Council —Southampton
- £27,273 - £29,138 a year
- Part-time
- Employee assistance programme
- Employee discount
3d
Assistant Facilities Manager - Hampshire House, Southampton
Savills Management Resources —Eastleigh
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Organisational skills
- Annual leave
2d
Manager on Duty
YMCA Bournemouth —Bournemouth
- £29,000 - £29,865 a year
- Weekend availability
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount

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Call Centre Trainer

Churchill Retirement PLC -
Ringwood

Apply Now

Job details

Permanent | Full-time

Benefits

Annual leave
Company pension
Private medical insurance

Qualifications

Stakeholder engagement
Customer service
Stakeholder liaison
Coaching
Mentoring junior staff
Onboarding coordination
Staff training
Mentoring
Professional development mentoring
Training & development
Learning and development experience
Stakeholder management

Full job description

Job title: Careline Trainer
Location: Office based, Ringwood Hampshire
Contract / Hours: Permanent position, 37 hours per week
Package: Competitive salary and excellent Colleague benefits

About the Role

Churchill Estates Management are recruiting for a new Call Centre Trainer to join our Customer Service team based in Ringwood.

We are looking for an enthusiastic, engaging, and knowledgeable trainer to play a key role in developing our call centre colleagues. This is an exciting opportunity to take ownership of the onboarding and training journey for new starters, ensuring they have the skills, confidence, and knowledge to deliver an exceptional customer experience from day one.

Working closely with the Customer Service management team, you will design and deliver engaging training programmes covering our systems, processes, products, and customer service standards. You'll also provide ongoing coaching and support to existing team members, helping to continuously develop skills, improve performance, and maintain high-quality customer interactions.

If you enjoy helping others succeed, creating engaging learning experiences, and making a real impact on team performance, this could be the perfect role for you.

Your key responsibilities will include:

Induction & Onboarding

Deliver engaging induction programmes for all new call centre colleagues.
Ensure new starters are fully equipped with the knowledge, skills, and confidence required to succeed in their role.
Support colleagues throughout their onboarding journey, providing coaching and guidance as they transition into the team.

Training Delivery

Deliver classroom-based and one-to-one training sessions covering systems, processes, customer service techniques, and call handling.
Adapt training styles to suit different learning needs and encourage participation throughout each session.
Provide refresher training and ongoing development sessions for existing colleagues.

Systems & Process Training

Develop expert knowledge of our call centre systems, CRM platforms, and internal processes.
Train colleagues on system functionality, call workflows, and best practice.
Support the rollout of new systems, processes, and service improvements by delivering effective training and guidance.

Coaching & Quality Improvement

Work closely with Team Leaders to identify development needs through call quality monitoring and performance feedback.
Deliver targeted coaching to improve customer service, compliance, and call handling skills.
Help embed a culture of continuous learning and development across the Customer Service team.

Training Content & Continuous Improvement

Create and maintain engaging training materials, user guides, presentations, and e-learning resources.
Update training content to reflect changes in systems, processes, and business requirements.
Gather feedback from trainees and stakeholders to continually improve the effectiveness of training programmes.

Stakeholder Engagement

Build strong relationships with Customer Service leaders and colleagues across the business.
Act as the go-to expert for call centre training and onboarding support.
Promote best practice and encourage consistency in customer interactions across the team.

About you

We are looking for someone who is:

Energetic, personable, and confident when presenting or working with teams.
Curious and eager to learn new systems and technologies.
A clear communicator, able to break down complex processes simply.
Organised and proactive, with strong attention to detail.
Experienced in training or system support.
Able to create helpful documentation and videos.

If youre enthusiastic about learning, enjoy helping others succeed, and love variety in your work, youll thrive in this role.

Your rewards

Competitive salary
24 days annual leave, plus Bank holidays
Extra day off on your Birthday
BUPA private medical insurance
Health screening
Group pension scheme
Opportunities for CPD and career progression across the group

About us

As part of the Churchill Retirement group of companies, Careline Support Ltd provides a telephone support service to over 11,000 retired Homeowners in the UK, supporting them to achieve a safe and secure lifestyle and enjoy their retirement.

In 2023, Careline were delighted to win the Outstanding Customer Service Award at the industry recognised ARMA awards ceremony, underpinning the great work that our team deliver every day.

We are committed to maintaining a first-class level of service at all touch points. The creation of Careline has enabled us to elevate our service and our amazing call handling team ensures that no-one is left alone in an emergency.

We are looking for the very best person to join our business and be part of the next exciting chapter. If you feel you have the skills and attributes to make a difference, apply today!

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Apply Now

Refine Your Search

emergency management jobs in ringwood, ham

Call Centre Trainer

Call Centre Supervisor

Security Specialist

Facilities and Estates Manager

Logistics Coordinator

Operations Manager

Operations Manager

Marina Security Officer

Corporate Security Officer - Zero Hours

Door Supervisor

Smart Agile Mobile Officer

Bed Manager - Neurosciences

Night Concierge R0193873 Canvas Southampton Southampton, United Kingdom Full time

Loss Prevention Specialist, Security and Loss Prevention

Student Support Attendance Adviser

SIA-Licensed Event Security Officer

Bed Manager - Child Health

Casual / Sessional Support Worker

Assistant Facilities Manager - Hampshire House, Southampton

Manager on Duty

I want to receive the latest job alerts for emergency management in ringwood, ham

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