Service director (operations) Work, Jobs in Ringwood South, Ham (with Salaries)

Operations Manager
Churchill Retirement PLC —Ringwood
- Training & development
- Time management
- Annual leave
- Employee assistance programme
Operations Manager (Part-Time, Remote)
Youth4Youth Ltd —Southampton
- £32,000 - £36,000 a year
- Remote
- CRM software
- Travel
- Computer skills
- Employee discount
Quick apply
6d
Group Aftermarket Manager
Hunt Forest Group —Stockbridge
- £75,000 - £85,000 a year
- Full-time
- Continuous improvement
- Travel
- Leadership
- Referral programme
- Sick pay
Company Secretary & Data Protection Officer
Care South —Poole
- £65,000 a year
- Call to connect
- Microsoft Office
- Travel
- Organisational skills
- Paid training
- Annual leave
Quick apply
Senior Business Development Manager
Nourish Care —Bournemouth
- Hybrid work
- CRM software
- Research
- Business development
- Annual leave
- Employee assistance programme
Operations Manager
Bournemouth Oceanarium —Bournemouth
- £32,000 - £38,000 a year
- Weekend availability
- Organisational skills
- In-person
- Training & development
- Employee discount
- Sick pay
Product Operations Manager
Nourish Care —Bournemouth
- Hybrid work
- SharePoint
- Analytics
- Annual leave
- Employee assistance programme
Service Delivery Director
AQUILA —Fareham
- Hybrid work
- Management
- Continuous improvement
- No degree
- Annual leave
- Employee assistance programme
5d
Junior Office and Production Coordinator
Ocean Marine Systems Limited —Christchurch
- From £12.71 an hour
- Full-time
- Computer literacy
- Data entry
- Organisational skills
- Free parking
Quick apply
1d
Operations Manager Children's Residential
SGS Care Ltd —Bournemouth
- £70,000 - £75,000 a year
- Full-time
- Management
- Continuous improvement
- Budgeting
- Annual leave
- Employee discount
Quick apply
Business Development (Bid and Proposals) Manager
Lester Aldridge —Bournemouth
- Hybrid work
- Microsoft Powerpoint
- CRM software
- Research
Business Development Manager - Interconnect (Turkey)
Apollo Aerospace Components Electrical Division (Interconnect) —Southampton
- Remote
- Business development
- Presentation skills
- Budgeting
Quick apply
Director of Business Development, Risk Solutions
Crisis24 —Bournemouth
- Full-time
- Salesforce
- Business development
- Presentation skills
Quick apply
6d
Senior Project Manager
Gallifordtry —Bournemouth
- Full-time
- Customer service
- Engineering
- Bachelor's degree
- Employee assistance programme
- Employee discount
Principal Project Realization and Implementation
SubCom —Romsey
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Engineering
Quick apply
Project Manager- Security Operations
Remote Medical Inc. —Whiteley
- £40,000 a year
- Weekend availability
- Presentation skills
- Travel
- Organisational skills
Quick apply
Operations & Project Administrator – HVAC & Renewable Energy Company
BARDHVAC UK LTD · 13224345 —Southampton
- £27,000 - £29,120 a year
- Full-time
- Computer literacy
- Microsoft Office
- Administrative experience
- Referral programme
Quick apply
9d
Business Development Manager - Commercial Finance
Paragon Banking Group —Southampton
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Sales
- Business development
- Annual leave
- Employee assistance programme
Managing Director
BMS Ltd —Fareham
- Engineering
- Business development
- Continuous improvement
Quick apply
Community Care Business Development Manager
Newcross Healthcare Solutions Limited (1) —Southampton
- £50,000 a year
- Full-time
- Customer service
- Business development
- Travel
Quick apply

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service director (operations) jobs near ringwood south, ham

Operations Manager

Churchill Retirement PLC -
Ringwood

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Job details

Benefits

Annual leave
Company pension
Employee assistance programme
Private medical insurance

Qualifications

Customer service call handling
Stakeholder liaison
Complaint handling
Change leadership
Management reporting
Training & development
Team motivation leadership
Time management
Rota coordination

Full job description

Job title: Operations Manager

Location: Office based at Careline Support Ltd, in Ringwood

Careline Support Ltd are now recruiting for an Operations Manager to lead our call centre team in Ringwood, Hampshire.

Reporting to the Commercial Director, you will be a seasoned Manager, able to encapsulate our vision for growth and take us forward.

Our busy team have already seen continuous and rapid growth since launching in January 2020, with our Careline Operators providing a dedicated telephone service for emergencies and non-emergencies around the clock, to retired Homeowners right across the UK.

About the role

As Operations Manager you will have overall accountability for operational and alarm receiving functions, Operators, Supervisors and Real-time Managers. Your remit will encompass the operational efficiency of the call centre, resource levels, management of colleagues and compliance, ensuring that the call centre meets high quality call standards, reporting, complaints handling and database administration.

Key responsibilities for this role will include:

Continual organisational change, leadership and improvement to exceed customer expectations
Effective management and monitoring of operational KPIs and performance, forecasting and informing business strategy
Analysis and reporting on key deliverables
Driving operational team standards, motivating and coaching for high performance
Resource planning, overtime management and shift optimisation
HR responsibilities such as performance and absence management, recruitment and training
Complaints escalation; conducting operational client review meetings where necessary
Liaison with key stakeholders at all levels including customers, internal colleagues, suppliers and Executive Board
Insight into external marketing influences, competitors and opportunities, continually ensure the website is fit for purpose and support with new business development
Budget holder

About you

Most importantly, your CV will demonstrate that you are a highly accomplished Manager with in-depth experience of call centre operations.

It would be advantageous if your background includes experience of a Careline or Telecare function but this is not essential.

In addition, you will be able to:

Provide clear direction, inspire, motivate and coordinate teams
Develop people through delegation, empowerment and coaching
Quickly understand complex issues, use rational judgment with a methodical approach, being solutions oriented
Collaborative and communicative in style with an excellent standard of written and spoken English
Sound financial awareness and numerical ability
Demonstrate excellent time management, prioritization and ability to multi-task
Self-motivated, driven and resilient to meet and exceed targets and objectives
Robust nature, able to work under pressure
Flexible and creative, able to adapt quickly within a growing and changing marketplace with great commercial acumen
Role-model and ambassador for Careline Support

Your rewards

Competitive salary
Company car or car allowance
25 days annual leave, plus Bank holidays
Extra day off on your Birthday
BUPA private medical insurance for yourself and partner
Life assurance (2x salary)
Health screening
Eye care vouchers
John Lewis vouchers for expectant parents
Reward card
Employee Assistance programme
Rewards for colleague, client and land referrals
Group pension scheme
Opportunities for CPD and career progression across the group

About us

As part of the Churchill Retirement group of companies, Careline Support Ltd provides a telephone support service to over 11,000 retired Homeowners in the UK, supporting them to achieve a safe and secure lifestyle and enjoy their retirement. We are committed to maintaining a first-class level of service at all touch points. The creation of Careline has enabled us to elevate our service and our amazing call handling team ensures that no-one is left alone in an emergency.

We are looking for the very best person to join our business and be part of the next exciting chapter. If you feel you have the skills and attributes to make a difference and lead our team, apply today!

We understand the importance of protecting your personal data when you submit a job application. For more information on how we process your personal data please read our Privacy Policy.

Apply Now

Refine Your Search

service director (operations) jobs in ringwood south, ham

Operations Manager

Operations Manager (Part-Time, Remote)

Group Aftermarket Manager

Company Secretary & Data Protection Officer

Senior Business Development Manager

Operations Manager

Product Operations Manager

Service Delivery Director

Junior Office and Production Coordinator

Operations Manager Children's Residential

Business Development (Bid and Proposals) Manager

Business Development Manager - Interconnect (Turkey)

Director of Business Development, Risk Solutions

Senior Project Manager

Principal Project Realization and Implementation

Project Manager- Security Operations

Operations & Project Administrator – HVAC & Renewable Energy Company

Business Development Manager - Commercial Finance

Managing Director

Community Care Business Development Manager

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