Head of customer service Work, Jobs in Rishton, Lan (with Salaries)

Head of Customer Experience
English Speaking Board (International) Ltd. —Ormskirk
- £45,000 - £57,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Work from home
- Sick pay
Quick apply
Head of Demand Planning
Precision Polymer Engineering Limited —Blackburn
- £60,000 - £70,000 a year
- Full-time
- Management
- Sales
- Microsoft Office
- Annual leave
6d
Planning Support Services Officer
OnwardHomes —Accrington
- £32,750 a year
- Call to connect
- Microsoft Word
- Microsoft Excel
- IT
- Annual leave
- Employee discount
2d
Compliance Information Specialist - HVAC
OnwardHomes —Accrington
- £40,650 a year
- Call to connect
- Microsoft Word
- Microsoft Excel
- Organisational skills
- Annual leave
- Employee discount
13d
Head of Communications
CarFinance247 —Manchester
- Up to £70,000 a year
- Monday to Friday
- Financial services
- AI
- Leadership
Quick apply
12d
General Manager
The Foundry Blackburn —Blackburn
- From £41,178 a year
- Full-time
- Hospitality
- Management
- Computer literacy
- Free parking
- Employee discount
Quick apply
Head of Resourcing
Office for Standards in Education, Children's Services and Skills —Manchester
- £69,322 a year
- Full-time
- Hybrid work
- Presentation skills
- Leadership
- Annual leave
- Flexible schedule
8d
Roadside Technician - North West
RAC —Blackburn
- £36,400 - £60,000 a year
- Overtime
- Automotive diagnostics
Head of Contract Management
Government Commercial Function —Manchester
- £82,600 - £100,938 a year
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Contracts
Key Account Manager
Zeelandia Ltd —Ashton-in-Makerfield
- £52,000 - £56,000 a month
- Full-time
- Hybrid work
- CRM software
- Sales
- Data analysis skills
- Employee assistance programme
Quick apply
6d
Head of Business Operations
Roy-Al Business Support Ltd —Manchester
- £62,000 - £80,000 a year
- Full-time
- Management
- Data analysis skills
- Supervising experience
- Health & wellbeing programme
Quick apply
3d
International Marketing Manager
Flavour Warehouse Group —Darwen
- Full-time
- Marketing
- Bachelor's degree
- In-person
- Employee discount
- Life insurance
Quick apply
13d
Head of Wellness Operations
ByHealthy Wellness Ltd —Manchester
- £58,000 - £91,000 a year
- Full-time
- Bachelor's degree
- In-person
- Business
- Health & wellbeing programme
Quick apply
5d
Foyer Manager
MSV Housing Group —Blackburn
- £48,405 - £50,687 a year
- Full-time
- Organisational skills
- Leadership
- Communication skills
- Employee assistance programme
- Sick pay
Head Of Finance
EG Group —Horwich
- From £95,000 a year
- Full-time
- Hybrid work
- Leadership
- Free parking
- Annual leave
Head of Facilities Management
dnata —Preston
- Monday to Friday
- Contracts
- Leadership
- Free parking
- Annual leave
9d
Head of TechOps Delivery
Betfred —Manchester
- £85,000 - £100,000 a year
- Full-time
- Project management
- Organisational skills
- Agile
Quick apply
6d
Head of Holiday Operations
Pack N Fly Holidays Ltd —Manchester
- £58,000 - £78,000 a year
- Full-time
- Management
- Bachelor's degree
- In-person
- Health & wellbeing programme
Quick apply
6d
Head of Projects Modular EMEA
Flex LTD —Blackburn
- Full-time
- Management
- Annual leave
- Employee assistance programme
Head of Enterprise Applications
National Nuclear Laboratory —Risley
- From £84,549 a year
- Financial services
- Annual leave
- Sick pay
5h

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head of customer service jobs near rishton, lan

Head of Customer Experience

English Speaking Board (International) Ltd. -
Ormskirk

Quick apply

Job details

Permanent | Full-time
£45,000 - £57,000 a year

Benefits

Casual dress
Company pension
Work from home
Company events
Sick pay
On-site parking

Qualifications

Management
Customer service
English
Supervising experience
Leadership

Full job description

Our company, English Speaking Board (International) Ltd. is seeking an exceptional Head of Customer Experience to lead and enhance the experience of our customers, centres and learners across the UK and internationally.

This is an exciting opportunity to join the Senior Leadership Team at a respected educational awarding organisation and play a key leadership role in shaping customer strategy, driving service excellence, and ensuring every interaction with ESB reflects our values and commitment to quality.

Our business is, as a specialist awarding organisation creating, assessing and awarding qualifications for Oracy and English language to 40,000 learners annually, across 12 countries.

To be successful you need to be:

An inspiring leader who can motivate teams, foster collaboration, and deliver an exceptional.
customer experience at every stage of the customer journey.
Passionate about creating a deep understanding about our clients and their needs and how our products add value to their work or enable the further study and employment journeys of their learners.
Someone who shares our values to champion the power of human connection, self-advocacy, communication and confidence building.

Why work for ESB International?

Our amazing customer focus and service to our clients.
Along with our deep commitment to our learners.
Our positive and caring organisation.

With 18 Head Office colleagues, 80 assessors and markers out in the field and over 250 centres and international clients we are a busy and constantly evolving workplace.

The main activities of this leadership role:

To play a leadership role with English Speaking Board (International) Ltd. to achieve the business strategy for the delivery of an outstanding customer experience.
Developing a team with outstanding customer service skills across ESB’s entire customer base, via our Digital, CRM, Email, Telephone, and any other channels.
Managing the effectiveness of our bespoke assessment management system in liaison with our IT partners.
Taking responsibility for ESB’s Enquiries, Complaints and Appeals policy and procedures.
In liaison with the Head of Commercial, contribute to our whole of business Customer Journey focus to ensure our clients are on boarded and retained to achieve revenue targets and maintain our purpose and customer value propositions.

The post:

Permanent, full-time (5 days a week) subject to 6 months’ probationary period.
Salary: Senior Manager Grade 7 (£45,000-£ 57,000) dependent on experience and current salary.
Location: Hybrid working (2-3 days per week office based) at ESB’s Office, 9 Hattersley Court, Burscough Road, Ormskirk, Lancashire, L39 2AY.
Pension: We also offer an attractive pension scheme (see job description).

Applicants should write a supporting statement along with their CV to outline:

Their interest in ESB International
Their interest in the role

Please visit our website esbuk.org/index.php/jobs to download a job specification.

Pay: £45,000.00-£57,000.00 per year

Benefits:

Casual dress
Company events
Company pension
On-site parking
Sick pay
Work from home

Experience:

customer service management: 3 years (required)

Work Location: Hybrid remote in Ormskirk L39 2AY

Quick apply

Refine Your Search

head of customer service jobs in rishton, lan

Head of Customer Experience

Head of Demand Planning

Planning Support Services Officer

Compliance Information Specialist - HVAC

Head of Communications

General Manager

Head of Resourcing

Roadside Technician - North West

Head of Contract Management

Key Account Manager

Head of Business Operations

International Marketing Manager

Head of Wellness Operations

Foyer Manager

Head Of Finance

Head of Facilities Management

Head of TechOps Delivery

Head of Holiday Operations

Head of Projects Modular EMEA

Head of Enterprise Applications

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