Client services occupations Work, Jobs in Risley, Dby (with Salaries)

School's Relationship & Engagement Associate
Cress —Nottingham
- £26,000 - £27,000 a year
- Part-time
- CRM software
- Salesforce
- Travel
Quick apply
19h
Customer Services
Kinaxia Transport & Warehousing —Duffield
- Full-time
- CRM software
- Data entry
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
Supplier Support Coordinator
GXO Logistics —Nottingham
- Up to £26,100 a year
- Full-time
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
Customer Operations Executive
Canopy —Nottingham
- £25,480 a year
- Overtime
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- English
- Annual leave
- Employee assistance programme
Quick apply
8d
Service Operations Specialist
Concentrix —Derby
- £26,520 a year
- Full-time
- Hybrid work
- Maintenance
- Store discount
- Employee discount
6d
Client Services Advisor
Soane Britain —Leicester
- Full-time
- Administrative experience
- Communication skills
- Office experience
Customer Service Advisor
ATL —Derby
- £26,000 - £28,000 a year
- Full-time
- Communication skills
- Free parking
- Annual leave
Quick apply
Platform Delivery Specialist
PIB Group Services Ltd. —Derby
- Hybrid work
- Communication skills
Quick apply
Customer Services Executive
Reconomy Connect —Newark-on-Trent
- £27,980 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Salesforce
- Free parking
- Store discount
Customer Service Representative
RXO, Inc. —Derby
- £26,437 - £26,500 a year
- Full-time
- Continuous improvement
- Data entry
- Communication skills
- Employee assistance programme
- Life insurance
Prime Account & Digital Customer Service Advisor
Sanderson Design Group Plc —Loughborough
- Full-time
- In-person
Quick apply
Customer Success Manager
nurtur.group —Derby
- £25,000 a year
- Weekend availability
- Hybrid work
- Free parking
- Sick pay
Customer Success Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Nottingham
- Full-time
- CRM software
- In-person
- Communication skills
Quick apply
Client Contact Team Member
Lawfront —Nottingham
- Full-time
- Hybrid work
- CRM software
- Business development
- Organisational skills
- Annual leave
- Employee discount
2d
Client Success Coordinator - Chesterfield
Ovation Incentives —Chesterfield
- £25,000 a year
- Full-time
- Hybrid work
- English
- Organisational skills
- Business
Quick apply
13d
Customer Experience Consultant (Supply Chain Planning)
Maersk —Derby
- Full-time
- Microsoft Word
- Analysis skills
- Continuous improvement
- Annual leave
- Employee assistance programme
Customer Service Executive
Johnsons Workwear Ltd —Uttoxeter
- £32,208.58 a year
- Full-time
- Health & wellbeing programme
Quick apply
Final Duties Client Care Coordinator
Fidler & Pepper Ltd —Mansfield
- Organisational skills
8d
Specialist Customer Service Advisor
Cromwell —Leicester
- Full-time
- CRM software
- Organisational skills
- Communication skills
- Employee assistance programme
Customer Liaison Officer
Network Plus —Alfreton
- Management
- Leadership
- Communication skills
Quick apply

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School's Relationship & Engagement Associate

Cress -
Nottingham

Quick apply

Job details

Part-time | Fixed term contract
£26,000 - £27,000 a year
19 hours ago

Qualifications

CRM software
Driving Licence
Client engagement
Stakeholder liaison
Salesforce
Collaboration with schools and educational staff
Partnership building
Contract renewal support
Customer renewal management
Relationship management
SaaS

Full job description

Schools Relationship & Engagement Manager (Part-Time)

Location: Nottingham (Field-Based)Hours: Part-Time, 1 year contract (with the possibility to extend)Reporting to: Head of School Relationships & Engagement

This is a 3 day per week 24 hours contract £26-27k per year (pro rata)

About Cress

Cress is a platform dedicated to improving the lives of children. We do this through a digitalised preloved uniform platform, that saves parents money, creates funds for schools and measures environmental and financial impact. Working in partnership with Nottingham City Council, we are delivering our platform to schools across Nottingham through a fully funded one-year programme.

We're looking for a passionate and proactive Schools Relationship & Engagement Associate to ensure every school gets maximum value from Cress, creating outstanding experiences that lead to long-term success and contract renewals.

The Role

As our Customer Success Manager, you will be the primary relationship manager for schools across Nottingham. Your mission is to ensure every school successfully adopts Cress, actively engages parents, and achieves measurable outcomes throughout the funded contract period.

You'll spend much of your time visiting schools, building relationships with school leaders and staff, providing ongoing support, delivering training, and helping schools overcome challenges. Success in this role means schools are engaged, parents are actively using the platform, and schools see value in the platform

Key Responsibilities

Manage the onboarding process for new schools, ensuring a smooth and successful implementation. This includes the initial onboarding process of counting and organising preloved uniforms.
Visit schools regularly across Nottingham to build strong relationships with leadership teams and staff.
Deliver short training sessions for school staff on how to maximise the use of Cress.
Develop engagement plans tailored to each school's needs if necessary.
Support schools in increasing parent engagement and platform adoption.
Act as the main point of contact for schools throughout their contract.
Identify barriers to success and proactively implement solutions.
Monitor school performance, usage, and engagement metrics.
Work closely with schools to ensure they achieve agreed success outcomes.
Gather customer feedback and communicate product improvements to the wider Cress team.
Build strong relationships with key stakeholders including Headteachers, Senior Leaders, Office Managers and Family Support Teams.
Promote best practice by sharing success stories and examples between schools.
Maintain accurate records of customer interactions and progress using the company CRM.
Collaborate with internal teams to ensure schools receive outstanding service.

What Success Looks Like

You will be successful in this role if:

Schools complete onboarding quickly and confidently.
Parent engagement continues to grow throughout the contract.
Schools actively use the Cress platform as part of their daily operations.
Schools report high levels of satisfaction and value.
Customer retention and contract renewal rates are achieved or exceeded.
Schools become advocates for Cress and recommend the platform to others.

About You

We're looking for someone who:

Has experience in Customer Success, Account Management, Relationship Management or Education Support.
Is an excellent communicator with outstanding interpersonal skills.
Enjoys building long-term relationships with customers.
Is organised, proactive and able to manage multiple schools simultaneously.
Can confidently present, train and support groups of people.
Is passionate about helping schools succeed.
Is data-driven and comfortable using performance metrics to identify opportunities.
Is self-motivated and enjoys working independently in the field.
Holds a full UK driving licence and is willing to travel regularly across Nottingham.

Desirable Experience

Experience working with schools or within the education sector.
Experience with SaaS or education technology.
Knowledge of parent engagement initiatives.

Why Join Cress?

Make a genuine impact on schools, families and communities.
Be part of a growing, ambitious company
Flexible part-time working.
Autonomy to manage your own diary.
Opportunity to shape customer success within a fast-growing business.
Competitive salary (pro rata) plus mileage reimbursement.

Pay: £26,000.00-£27,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

client services occupations jobs in risley, dby

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