Credit advisor Work, Jobs in Rochdale, Gtm (with Salaries)

Income Accounts Advisor
Rochdale Boroughwide Housing —Rochdale
- £27,494 a year
- Full-time
- Analysis skills
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
3d
Parts Advisor Toyota
RRG Group —Rochdale
- From £28,396.67 a year
- Full-time
- Bilingual
- In-person
- Free parking
- Employee discount
Quick apply
1d
Credit Control Advisor
Bupa —Salford
- From £26,400 a year
- Full-time
- Hybrid work
- Microsoft Word
- Analysis skills
- No degree
- Employee discount
- Gym membership
Quick apply
Customer Service Advisor
Eakin Healthcare —Manchester
- £26,719.50 a year
- 8 hour shift
- Hybrid work
- Free parking
- Referral programme
Quick apply
2d
Service Advisor
Northern Commercials (Mirfield) Ltd —Manchester
- £30,261.64 a year
- Full-time
- Computer literacy
- English
- Organisational skills
- Free parking
Quick apply
Collections Advisor
Evolution Money —Manchester
- £33,057 a year
- Full-time
- Hybrid work
- Negotiation
- Annual leave
Quick apply
Customer Relationship Manager
JLA —Sowerby Bridge
- £30,000 a year
- Full-time
- Hybrid work
- CRM software
- Organisational skills
- Leadership
- Free parking
- Annual leave
Quick apply
13h
Trainee Service Advisor Toyota
RRG Group —Altrincham
- £28,310.10 - £35,000.00 a year
- Full-time
- Employee discount
Quick apply
8h
Customer Service/Sales Advisor
Autocentre Limited —Chorley
- £28,000 - £38,000 a year
- Full-time
- CRM software
- English
- Computer skills
- Free parking
- Employee discount
Quick apply
10d
Regulated Customer Complaints Advisor
Currys —Birchwood
- £28,433.60 a year
- Weekend availability
- Hybrid work
- Communication skills
- Time management
- Employee discount
4d
Mortgage Advisor
Evolution Money —Manchester
- £27,415 - £35,154 a year
- Full-time
- Hybrid work
- Customer service
- In-person
- Communication skills
- Annual leave
Quick apply
Mortgage Advisor Support
Evolution Money —Manchester
- £25,750 a year
- Full-time
- Hybrid work
- Customer service
- Computer skills
- In-person
- Annual leave
Quick apply
Customer Service & Logistics Co-Ordinator
Nichols PLC —Newton-le-Willows
- Hybrid work
- Communication skills
- Free parking
- Employee discount
Service Advisor- 12 month FTC
Lookers —Stockport
- £29,000 - £35,000 a year
- Temporary
- Customer service
- Communication skills
- Annual leave
Quick apply
Dealer Credit Specialist
Ford Motor Company —Manchester
- Hybrid work
- Spanish
- English
- Business
Service Advisor
Vertu Motors —Wigan
- £33,270.49 a year
- Full-time
- Organisational skills
- Employee discount
Quick apply
10h
Service Advisor
Lookers —Blackburn
- £14,500 - £17,500 a year
- Part-time
- Customer service
- Communication skills
- Annual leave
Quick apply
Mortgage Advisor
Selina Finance —Manchester
- £30,000 - £32,000 a year
- Full-time
- Hybrid work
- CRM software
- Customer service
- Communication skills
- Annual leave
Quick apply
4d
Offshore Health & Safety Advisor
SSE —Manchester
- £44,000 - £65,900 a year
- Full-time
- Travel
- Leadership
- Communication skills
- Employee discount
1d
Senior Membership Advisor
Active Bolton —Horwich
- £27,239 - £32,039 a year
- Weekend availability
- CRM software
- In-person
- Free parking
- Employee discount
Quick apply
9d

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Income Accounts Advisor

Rochdale Boroughwide Housing -
Rochdale

Apply Now

Job details

Full-time
£27,494 a year
3 days ago

Benefits

Annual leave
Company pension
Discounted gym membership
Employee assistance programme
Paid volunteer time

Qualifications

Client engagement
Microsoft Office Suite
Arrears management
Analysis skills
Organisational skills
Tenancy sustainment support
Customer support
Customer interaction
Rent arrears recovery in social housing
Signposting to community resources
Communication skills

Full job description

Job Title: Income Accounts Advisor

Location: Rochdale
Contract: 12 Months Contract
Hours: 36.25 hours per week

Are you passionate about helping customers manage their finances and sustain their tenancies, whilst delivering excellent customer service?

Rochdale Boroughwide Housing is looking for a proactive, customer-focused Income Accounts Advisor to join our Income Services team on a 12-month fixed-term contract. You'll play a key role in providing a responsive, solutions-focused service, working with customers to find sustainable ways to manage rent and other housing-related debts.

This is an exciting opportunity to support customers through financial challenges whilst helping RBH maximise income collection and maintain high levels of performance.

About the Role

As an Income Accounts Advisor, you'll provide a high-quality income management service, supporting customers to maintain payments and sustain their tenancies wherever possible.

Working as part of our Income Services team, you'll engage with customers through a variety of channels, helping them understand their accounts, agree realistic repayment arrangements and access the support available to them. You'll work closely with colleagues and external agencies to ensure customers receive the right advice and assistance at the right time.

You'll also play an important role in supporting income collection performance, ensuring accounts are managed effectively and customer-focused solutions remain at the heart of everything you do.

What You'll Be Doing

Managing and recovering a range of housing-related debts, including rent arrears, former tenant arrears, garage rents, service charges and other sundry debts.
Contacting customers to discuss outstanding balances and agree sustainable repayment arrangements.
Supporting customers experiencing financial difficulties by identifying appropriate support and referral opportunities.
Completing rent verifications for Universal Credit and responding to notifications from the Department for Work and Pensions.
Maintaining accurate records across housing management systems, customer databases and CRM systems.
Working collaboratively with Income Officers, Rent Accounting and other internal teams.
Promoting financial inclusion initiatives and signposting customers to relevant advice and support services.
Supporting income collection campaigns and service improvement initiatives.
Contributing to the achievement of team targets, performance measures and service standards.
Identifying opportunities to improve customer experience and ways of working.

About You

You'll be a confident communicator who enjoys helping customers find practical solutions and delivering excellent service in sometimes challenging situations.

You'll bring:

Experience of working in a customer-focused environment, ideally within income recovery, debt collection, housing or a related field.
Strong communication and negotiation skills, with the ability to build rapport and influence positive outcomes.
The ability to manage sensitive conversations with professionalism, empathy and resilience.
Experience handling customer enquiries and resolving issues effectively.
Good numerical and analytical skills, with attention to detail and accuracy.
Strong organisational skills and the ability to manage competing priorities.
Experience using Microsoft Office applications and maintaining accurate records on computer systems.
An understanding of financial hardship and the challenges faced by customers and communities.
Knowledge of welfare benefits, Universal Credit or social housing would be advantageous.
A proactive approach and commitment to delivering excellent customer outcomes.

Why Join RBH?

This is an opportunity to make a genuine difference to the lives of our customers by providing support, guidance and practical solutions that help people manage their finances and maintain their homes.

You'll join a supportive team where collaboration, continuous improvement and customer service are at the heart of everything we do. Your contribution will play an important role in supporting both our customers and the long-term sustainability of our services.

What Do We Have to Offer You?

In addition to a competitive salary, you will benefit from:

30 days annual leave plus bank holidays
Option to buy up to 5 additional days annual leave
An additional 5 days annual leave after 5 years' service
Pension scheme with employer contributions matched up to 8%, plus death in service benefit
Flexible and smart working arrangements
Healthcare cashback plan, virtual GP access and subsidised gym membership
Employee Assistance Programme available 24/7
Paid volunteering days
Enhanced family-friendly policies
Plus so much more!

Diversity, Inclusion & Belonging

RBH is committed to creating an inclusive workplace where everyone feels valued, respected and supported. We operate a Guaranteed Interview Scheme for applicants who declare a disability, as defined by the Equality Act 2010, and meet the role's minimum requirements as set out in the advert and role profile.

Artificial Intelligence

We recognise that AI can be a useful tool when preparing applications. However, all information, examples and achievements included in your application must be truthful, accurate and based on your own experience.

You are encouraged to apply as soon as possible, as we review applications as they are received and may close this vacancy earlier than indicated.

Rochdale Boroughwide Housing Limited (RBH) is the UK’s first tenant and employee co-owned mutual housing society, with over 12,000 homes throughout the local area.

As we’ve refocused our strategy back to our core housing role, we’ve taken the opportunity to work with our customers and colleagues to review and modernise the values that motivate us and will underpin everything we do. Our mutuality is focused on bringing genuine voice and influence to our customers and our colleagues in how we deliver our services. Our values get to the root of who we really are and what we stand for.

We listen with empathy, respond with compassion, and make it easy for our customers to access our services.

We earn trust through honesty, integrity, caring and keeping our promises.

We embrace our mutuality and work together to deliver great outcomes for the people living in our homes and communities.

We invest wisely in our people and make it easy for them to deliver services and create places that our customers are proud to call home.
Open & Transparent: We are curious, embrace diverse ways of thinking and seek feedback to help us improve.

RBH, Unique Enterprise Centre, Belfield Road, Rochdale, OL16 2UP

You can call us on freephone . Alternatively you can call us on .

Apply Now

Refine Your Search

credit advisor jobs in rochdale, gtm

Income Accounts Advisor

Parts Advisor Toyota

Credit Control Advisor

Customer Service Advisor

Service Advisor

Collections Advisor

Customer Relationship Manager

Trainee Service Advisor Toyota

Customer Service/Sales Advisor

Regulated Customer Complaints Advisor

Mortgage Advisor

Mortgage Advisor Support

Customer Service & Logistics Co-Ordinator

Service Advisor- 12 month FTC

Dealer Credit Specialist

Service Advisor

Service Advisor

Mortgage Advisor

Offshore Health & Safety Advisor

Senior Membership Advisor

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