Support analyst Work, Jobs in Rochdale, Gtm (with Salaries)

Application Support Analyst
JLA —Ripponden
- Up to £35,000 a year
- Full-time
- Customer service
- ERP systems
- Microsoft Office
Quick apply
10d
Applications Support Analyst
Slingco —Rossendale
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Intelligence Data Analyst
GCHQ —Manchester
- From £37,892 a year
- Full-time
- Data analysis skills
- English
- Analysis skills
- Annual leave
- Flexitime
4d
Service Desk Analyst
The Guinness Partnership —Oldham
- £33,387 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- Microsoft Office
5d
Junior Data Analyst
Imperial College London —St. Mary's
- £46,614 - £56,345 a year
- Full-time
- Machine learning
- Python
7d
Support Analyst
HSS ProService —Manchester
- £35,000 - £40,000 a year
- Hybrid work
- Oracle
- Analysis skills
- Continuous improvement
- Employee discount
Quick apply
12h
Sales Operations Analyst
Astoriom —Rochdale
- £30,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Sales
- Presentation skills
- Health & wellbeing programme
- Annual leave
Quick apply
5d
Accounts & Data Analyst
Footprint Recycling —Huddersfield
- £32,000 a year
- Temporary
- Data entry
- In-person
Quick apply
14d
IT Support Analyst
The Beauty Tech Group Trading Limited —Manchester
- Full-time
- Hybrid work
- Windows
- IT
- In-person
- Free parking
- Work from home
Quick apply
6d
Commercial Data Analyst
M Group —Birstall
- £32,000 - £42,000 a year
- Continuous improvement
- Annual leave
- Employee assistance programme
PMO Analyst
Together —Cheadle
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Azure
- Employee discount
Quick apply
Data Administrator
Change Grow Live —Manchester
- £26,296.03 a year
- Microsoft Word
- Word processing
- IT
- Employee discount
- Referral programme
14d
Customer Optimisation Analyst
Clear Business —Sale
- £25,870 - £29,750 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Data analysis skills
- Microsoft Office
- Free parking
- Employee discount
Quick apply
Senior Reporting and Insights Analyst
Clear Business —Sale
- Up to £57,000 a year
- Full-time
- Hybrid work
- Azure
- SQL
- Agile
- Free parking
- Annual leave
Quick apply
QC Project Analyst
Dechra Pharmaceuticals PLC —Skipton
- £32,000 - £37,000 a year
- Monday to Friday
- Bachelor's degree
- Organisational skills
- Communication skills
- Free parking
- Annual leave
Chemical Analyst
Fluorochem Ltd —Glossop
- £28,000 - £32,000 a year
- Full-time
- Microsoft Excel
- Laboratory experience
- Microsoft Office
- Free parking
Quick apply
Technical Business Analyst
Evelyn Partners —Manchester
- From £6,500 a month
- Full-time
- In-person
- Profit sharing
- Health & wellbeing programme
Quick apply
8d
Programme Manager
Redmoor Health —Chorley
- From £35,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Project management
- Travel
- Free parking
- Work from home
Quick apply
5d
QC Analyst
Dechra Pharmaceuticals PLC —Skipton
- £29,284.44 - £31,848.34 a year
- Full-time
- Laboratory experience
- Free parking
- Annual leave
10d
Business Analyst
Fusion Fibre Group —Warrington
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- SQL
- Travel
- Software development
Quick apply
4d

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Application Support Analyst

JLA -
Ripponden

Quick apply

Job details

Permanent | Full-time
Up to £35,000 a year
10 days ago

Benefits

On-site parking

Qualifications

Driving Licence
Customer service
Relational databases
ERP systems
Microsoft Office
SQL
C
Release management
APIs
IT
Application support
Root cause analysis
Communication skills
Python

Full job description

About our business

JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning.

The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers.

Role overview

We are looking for a Service Application Manager to join our dynamic and vibrant Technology team. You will support the development and maintenance of our Service System’s, working autonomously and as part of the Tech team to handle user issues, support enhancements and day to day BAU activity.

In this role for the Tech team, you will need to be an enthusiastic problem solver who never shies away from a challenge, with excellent customer service skills which will enable you to support and deliver the exceptional service our colleagues have come to expect from the Tech team.

We are looking for highly self-motivated and pro-active applicants who have a marked interest in business systems, analysis, alignment and processes. The successful applicant will have a good, general knowledge of the MS Office tools in a networked PC environment. Previous experience of Field Service Management Systems or ERP Systems with a willingness to learn new software programs. With the ability to work quickly and to short deadlines, the successful applicant will need to have the ability to use their own initiative and ideas to solve problems

The successful applicant will need to have excellent communication skills to provide support to stakeholders at various levels across the Company, using range of methods such as phone, emails and video calls. Applicants will also need to possess a high attention to detail and be a methodical, analytical and logical thinker whilst working in a fast-paced environment. With the ambition to grow and progress within the business.

Key tasks

Ensure that all internal customers are provided with the service and help they require under the guidance of the Service Application Manager.
Use a positive problem-solving attitude to resolve routine and wide-ranging incidents, striving for a first call resolution.
Implement solutions to problems using available collateral such as user guides and technical manuals.
Utilise online resources such as the ‘Knowledgebase’ to resolve customer troubles whilst also collecting and maintaining a problems and solutions knowledge base that colleagues can use.
Develop extensive functional and technical knowledge of JLA’s Service System’s and the underlying technology stack.
Manage configuration and maintenance changes, including maintaining the system user accounts and permissions.
Use native application development tools to configure and customise the application and its functionality to align with business processes using JLA standards.
Mine and manipulate data using MS and SQL tools.
Converting non-technical stakeholder requirements to technical specifications.
Supporting strategic business projects (small to large) through design, development and deployment as well as stakeholder management.
Document all developments and configuration changes to JLA standards.
Responsible for user account management and system administration.
Act as the point of escalation for incidents, driving triage, coordination and resolution, and providing clear stakeholder communications.
Lead problem management for recurring faults, performing root cause analysis and implementing preventative measures.

Knowledge and Skills

Demonstrable experience administering Business Applications in a corporate environment
Practical experience designing and configuring Business process
Ability to diagnose and coordinate resolution of application/service issues using logs, monitoring and structured troubleshooting
Experience managing third-party suppliers, including SLAs, escalations and service reviews
Understanding of access, security and compliance controls for system applications
Strong stakeholder communication skills, able to translate technical issues into clear business updates
Knowledge of Service Applications, ERP and integrations.
Knowledge of IT service management practices (incident, problem, change and release management
Knowledge of Engineer workforce management and scheduling.

Experience

Experience supporting and/or managing business-critical applications in a production environment, including user configuration.
Hands-on incident management through to resolution, including coordination across internal teams and suppliers.
Experience delivering changes/releases (planning, testing, implementation and post-change validation).
Experience producing and maintaining operational documentation (runbooks, knowledge articles and support processes).
Experience working with APIs, Integrations and data flows between Business Applications.
Minimum 2 years’ experience with Relational Databases
Experience with either PD/SQL, Python or C-Sharp development
Experience with Power Automate or Power Apps
Experience supporting Field Engineers remote process’s, mobile applications and scheduling systems
Experience of Monday.com

Personal qualities

Calm, structured approach under pressure, with a focus on restoring service and managing risk.
Strong ownership mindset with a bias for action and follow-through.
Clear, confident communicator with the ability to tailor messages for technical and non-technical audiences.
Customer-focused and collaborative, building effective relationships across IT, operations and suppliers.
Continuous improvement mindset, using data and feedback to reduce incidents and improve service quality.
Able to challenge constructively and influence decisions with stakeholders and suppliers.

Qualifications

We will need you to have a full UK driving licence

Pay: Up to £35,000.00 per year

Benefits:

On-site parking

Work Location: In person

Quick apply

Refine Your Search

support analyst jobs in rochdale, gtm

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