Customer care specialist Work, Jobs in Rubery, Wor (with Salaries)

Progression Job Coach
Serco Plc —Birmingham
- £30,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Organisational skills
- Employee assistance programme
Dental Receptionist
CESRC —Solihull
- From £14 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
11d
Sales Assistant
TGJones —Bromsgrove
- £8.00 - £12.71 an hour
- Part-time
- School
- Employee assistance programme
- Employee discount
Quick apply
Investigator
Ministry of Justice —Birmingham
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Microsoft Office
- Presentation skills
- In-person
- Annual leave
- Employee discount
12d
Tesco Colleague - Stourbdg Halesown Express
Tesco UK —Halesowen
- £13.28 - £14.55 an hour
- Part-time
20h
Customer Experience Specialist
Circom Limited —Coventry
- £24,000 - £26,655 a year
- Full-time
- Customer service
- Computer literacy
- English
- Free parking
Quick apply
8d
Member Support Administrator
Bluline Health Ltd —Worcester
- £26,364 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
4d
Customer Service & After Care Co-ordinator
Athena Worksuface Fabrications Ltd —Worcester
- From £26,437 a year
- Full-time
- Customer service
- English
- Microsoft Office
- Annual leave
Quick apply
4d
Social Value Officer
Equans —Birmingham
- Full-time
- Travel
- Annual leave
- Employee assistance programme
Support Medical Secretary
The Royal Orthopaedic Hospital NHS Foundation Trust —Birmingham
- £25,760 - £27,476 a year
- Part-time
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
9d
Temporary Accommodation Support Worker
Spring Housing Association —Stratford-upon-Avon
- £27,500 a year
- Weekend availability
- Childcare
- Working with children
- Driving
- Free parking
- Sick pay
Quick apply
12d
Clinic Receptionist
Ebs Physiotherapy St Albans: Sports Injury Specialists —Birmingham
- £30,420.00 - £38,534.30 a year
- Part-time
- Management
- Customer service
- English
- Free parking
- Work from home
Quick apply
5d
Intelligence Analyst
HM Revenue and Customs —Birmingham
- £42,631 - £46,077 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Travel
- Work from home
4d
Complex Care Coordinator
Apollo Home Healthcare —Wolverhampton
- From £27,000 a year
- Full-time
- Customer service
- Organisational skills
- In-person
- Annual leave
- Referral programme
Quick apply
Customer Resolutions Adviser - Worcester
Foxtons —Worcester
- £26,000 - £28,000 a year
- Customer service
- Organisational skills
- IT
- Annual leave
- Sick pay
Quick apply
Service Manager
Spring Housing Association —Coventry
- Up to £32,000 a year
- Weekend availability
- Management
- Supervising experience
- Leadership
- Annual leave
- Sick pay
Quick apply
5d
Lloyds Banking Group Customer Support - Birmingham
Lloyds Banking Group —Birmingham
- £26,200 - £26,950 a year
- Full-time
- Customer service
- Financial services
- Banking
1d
Tesco Colleague - Birmingham Bristol Rd Express
Tesco UK —Birmingham
- £13.28 - £14.55 an hour
- Full-time
8h
Rehabilitation Specialist
Nuffield Health —Wolverhampton
- Up to £27,985.32 a year
- Part-time
- English
- Bachelor's degree
- Rehabilitation centre
- Employee discount
- Gym membership
FM Help Desk Operative
Centrick —Birmingham
- £25,000 - £26,000 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Sick pay
Quick apply

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customer care specialist jobs near rubery, wor

Progression Job Coach

Serco Plc -
Birmingham

Apply Now

Job details

Full-time
£30,000 a year

Benefits

Company pension
Employee assistance programme
Paid volunteer time

Qualifications

Microsoft Powerpoint
Microsoft Outlook
Organisational skills
IT
Communication skills
Teaching

Full job description

Location: Longbridge, B31 2TS
Salary: £30,000 plus excellent benefits
Schedule: Permanent, Monday to Friday, 9 to 5pm, 37.5 hours per week

Ready to impact a better future?

As a Progression Job Coach in our Employment, Skills and Enterprise team, you’ll work directly with Participants on the Restart scheme to help them overcome barriers and move into sustainable employment. Your work will have a direct, positive impact on individuals, communities and their future prospects.

You’ll empower people to build confidence, develop practical skills and navigate their way into work. You’ll do this by tailoring support to each person’s needs, creating an environment grounded in trust, care and purposeful coaching so they can progress with confidence.

What you’ll do as a Progression Job Coach

You’ll be entrusted to:

Deliver personal performance targets, Key Performance Indicators and Customer Service Standards.
Assess Participants’ pre‑employment needs and develop personalised action plans that support their journey into sustainable work.
Coach a caseload of Participants using a range of strategies that build their confidence, skills and readiness for employment.
Provide practical support such as CV writing, application guidance, interview preparation and job‑search support.
Engage with employers to identify suitable opportunities, matching Participants to roles that reflect their skills and aspirations.
Offer flexible support and signposting to wraparound services, specialist provision and internal resources as needed.
Maintain accurate, detailed records of all Participant activity.
Work in line with the Delivery Assurance Framework to meet contractual and compliance standards.
Collaborate with colleagues to maintain high service levels, even during periods of absence or change.
Carry out any other duties aligned to the responsibility level of the post.

Does this sound like you?
You’ll be a great fit for this role if you have:

Experience coaching, influencing and supporting people through positive change
A genuine passion for helping Participants grow and succeed
Experience in Information, Advice and Guidance (IAG), teaching or the employability sector
Experience working in a performance‑driven environment
Level 3 IAG, education or equivalent qualification, or the willingness to work towards one
Strong knowledge of local labour markets and recruitment practices
Confident IT skills across Word, Outlook, Excel and PowerPoint
Excellent communication and interpersonal skills, with the ability to collaborate across teams
Strong organisational skills, with the ability to prioritise and manage your own workload
High standards of accuracy, quality and integrity

Vetting and checks:

A Standard DBS check will be carried out for this position. This includes spent and unspent convictions, cautions, reprimands, and warnings as permitted under the Rehabilitation of Offenders Act. An Occupational Health Questionnaire will also be completed so we can ensure you have the necessary support to perform your duties.

Discover all you need to keep growing

We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.

What we offer

Holidays: 25 days plus bank holidays (and the option to buy up to five additional leave days each year)
Pension: Up to 6% contributory pension scheme
Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service
Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans and people from all cultural backgrounds.

Let’s impact a better future, together. Apply today.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Apply Now

Refine Your Search

customer care specialist jobs in rubery, wor

Progression Job Coach

Dental Receptionist

Sales Assistant

Investigator

Tesco Colleague - Stourbdg Halesown Express

Customer Experience Specialist

Member Support Administrator

Customer Service & After Care Co-ordinator

Social Value Officer

Support Medical Secretary

Temporary Accommodation Support Worker

Clinic Receptionist

Intelligence Analyst

Complex Care Coordinator

Customer Resolutions Adviser - Worcester

Service Manager

Lloyds Banking Group Customer Support - Birmingham

Tesco Colleague - Birmingham Bristol Rd Express

Rehabilitation Specialist

FM Help Desk Operative

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