Front desk manager Work, Jobs in Runcorn, Chs (with Salaries)

Guest Services Manager
Valor Hospitality —Chester
- Hotel
- Organisational skills
- Front desk
Quick apply
11d
Guest Service Manager
Holiday Inn Express Manchester City Centre —Manchester
- Full-time
- English
- Hotel
- Conflict management
- Annual leave
- Employee assistance programme
Quick apply
Front Office Manager
Malmaison —Manchester
- Hotel
- Front desk
- Employee assistance programme
- Employee discount
Quick apply
11d
Guest Service Manager (Nights)
Kew Green Hotels —Manchester
- Weekend availability
- Hotel
- Leadership
- Communication skills
- Employee discount
Quick apply
4d
Guest Service Manager
Hampton by Hilton Manchester Northern Quarter —Manchester
- Part-time
- Hotel
- Front desk
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
11d
Night Guest Service Manager
Holiday Inn Express Manchester City Centre —Manchester
- Weekend availability
- English
- Hotel
- Front desk
- Annual leave
- Referral programme
Quick apply
15h
Assistant Front Office Manager
Valor Hospitality —Liverpool
- £27,996 a year
- Hotel
- Front desk
- Employee assistance programme
- Employee discount
Quick apply
5d
Head Receptionist
GAUCHO Restaurants —Liverpool
- £17.54 an hour
- Part-time
- Team management
- Front desk
- Leadership
Quick apply
Head Receptionist
mydentist —Formby
- Up to £13.23 an hour
- Full-time
- Employee assistance programme
- Employee discount
Quick apply
5d

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Guest Services Manager

Valor Hospitality -
Chester

Quick apply

Job details

11 days ago

Qualifications

Front of house supervision
Hotel and accommodations experience
PCI
Closing procedures
Mentoring junior staff
UK GDPR
Shift management
Complaint handling
Staff training
Organisational skills
Front desk
Training & development
Night audit bookkeeping
ADR
Cash handling
Leadership
Team motivation leadership
Communication skills
Hotel front office operations
Hospitality management
Rota coordination

Full job description

DoubleTree by Hilton Chester

As Guest Services Manager, you’ll be at the heart of the hotel operation – leading the team on shift and making sure everything runs smoothly for our guests, our team and the wider hotel. As the Hotel Duty Manager, you’ll be responsible for delivering a safe, efficient and enjoyable guest experience while ensuring our standards are consistently met.

What you’ll be doing:

Hotel Operations & Guest Services

Acting as the Hotel Duty Manager when on shift, taking responsibility for the smooth running of the hotel and the guest experience.
Completing a thorough handover at the start and end of each shift, ensuring key guest and operational information is communicated.
Supervising the Guest Services team and ensuring duties are completed efficiently and to the required standards.
Monitoring Reception operations and ensuring hotel systems, procedures and Hilton standards are consistently followed.
Carrying out daily room audits and working closely with Housekeeping to resolve any issues.
Responding to guest requests, concerns and complaints promptly and professionally, ensuring appropriate service recovery is provided.
Supporting the Front Desk during busy periods and leading from the front when additional support is required.
Ensuring conference rooms and guest areas are correctly prepared to company standards, including any booked meal requirements.
Working closely with all hotel departments to resolve operational issues and support the wider goals of the property.

Team Leadership & Development

Leading by example in guest relations and creating a positive, guest-focused environment.
Coaching and supporting team members to understand guest needs and consistently deliver excellent service.
Providing guidance and feedback, identifying opportunities to improve service performance and carrying out retraining where required.
Ensuring new Guest Service Assistants complete their required induction, company orientation and departmental skills training.
Managing performance issues that arise during shifts and escalating concerns to the Operations Manager or General Manager where appropriate.
Ensuring colleagues arrive on time and are prepared for their shifts.
Preparing efficient and cost-effective rotas in line with business levels and completing payroll requirements using EPS.
Attending Heads of Department meetings when covering for the Senior Guest Services Manager.
Providing cover for Night Managers and Night Auditors during periods of absence when required.

Systems, Financial & Compliance

Using OnQ effectively to resolve guest, operational and finance-related queries.
Ensuring payments are correctly processed and posted to the PMS, with the appropriate paperwork completed for the Finance team.
Following hotel cash handling and credit procedures and accounting for any discrepancies at the end of the shift.
Understanding key operational and financial information, including ADR, RevPAR, rooms sold, revenue, occupancy and payroll margins.
Protecting guest and business information and ensuring GDPR and PCI DSS requirements are followed at all times.
Carrying out regular security checks and ensuring any maintenance, lighting, cleanliness or other issues are reported and addressed promptly.
Following all Health & Safety, fire, security and emergency procedures and being confident in responding to situations such as accidents, thefts, domestic incidents and bomb threats.
Ensuring new Hilton standards and procedures are implemented across Reception and the wider operation.

What we’re looking for:

Previous management or supervisory experience within a hotel, hospitality or customer-focused environment.
Previous Duty Manager experience, with the confidence to take responsibility for the hotel operation while on shift.
A confident, hands-on leader who can motivate, coach and support a team.
Excellent communication and interpersonal skills, with a genuine focus on delivering outstanding guest experiences.
Strong organisational skills and attention to detail, with the ability to manage multiple priorities in a busy hotel environment.
Good understanding of hotel operations, guest service and brand standards.
Experience with hotel systems and a willingness to learn and use OnQ.
Comfortable working with basic financial and operational information.
A good understanding of Health & Safety, security, cash handling, GDPR and PCI DSS requirements.
A proactive problem-solver who remains calm and professional when dealing with challenging situations.
Flexibility to work across different shifts and provide support across the hotel when required.

Fancy joining our team?

We are an equal opportunities employer and welcome applications from all suitably qualified candidates regardless of race, sex, disability, religion or belief, sexual orientation or age.

Quick apply

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front desk manager jobs in runcorn, chs

Guest Services Manager

Guest Service Manager

Front Office Manager

Guest Service Manager (Nights)

Guest Service Manager

Night Guest Service Manager

Assistant Front Office Manager

Head Receptionist

Head Receptionist

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