Employee relations Work, Jobs in Rutherglen, Glg (with Salaries)

Service Desk Team Leader - Glasgow Head Office
City Facilities Management (UK) —Glasgow
- Full-time
- Customer service
- Organisational skills
- Leadership
Trainee Environment Protection Officer
Scottish Environment Protection Agency —Holytown
- £34,946 - £35,731 a year
- Full-time
- Hybrid work
- Classroom experience
- Communication skills
- Annual leave
- Employee discount
14d
Team Manager - Glasgow (Family Wellbeing Service)
Includem —Glasgow
- £38,354 a year
- Weekend availability
- Management
- English
- In-person
- Store discount
- Annual leave
Quick apply
7d
Employee Relations Advisor
Avidity —Glasgow
- £32,000 - £38,000 a year
- Full-time
- Hybrid work
- Travel
- Human resources
- Communication skills
- Annual leave
14d
Employee Relations Manager
SET THE PACE LIMITED —Kilwinning
- £62,000 - £63,000 a year
- Full-time
- Analysis skills
- Human resources
- In-person
- Free parking
Quick apply
13d
Review Officer
Police Investigations and Review Commissioner —Hamilton
- £39,767 - £45,472 a year
- Full-time
- Hybrid work
- Presentation skills
- Employee assistance programme
7d
Team Member (Clerical)
Scottish Power —Glasgow
- From £30,150 a year
- Microsoft Excel
- Customer service
- Microsoft Office
- Annual leave
- Employee discount
5d
Employee Relations Partner (Lawyer)
Gallagher —Glasgow
- Employee stock purchase plan
- Life insurance
Criminal Intelligence Analyst
Department for Work and Pensions —Glasgow
- £32,137 a year
- Overtime
- Hybrid work
- Presentation skills
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
7d
Community Manager
SPECTRUM PROPERTIES (SCOTLAND) LTD —Glasgow
- £32,000 - £35,000 a year
- Full-time
- Marketing
- Social media management
- Master's degree
- Gym membership
Quick apply
2d
As & When Worker (23362)
Barnardo's —Glasgow
- £13.51 an hour
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
8d
GCS (Macro-Distribution) Junior/Mid-level Negotiator
Barclays —Glasgow
- Microsoft Powerpoint
- Microsoft Word
- Spanish
8d
Team Manager
Includem —Glasgow
- £38,354 a year
- Weekend availability
- English
- In-person
- Leadership
- Store discount
- Annual leave
7d
SLLC 5027 - Fitness Assistant
South Lanarkshire Leisure and Culture —East Kilbride
- £14.12 - £14.27 an hour
- Temporary
- Military
- English
- Annual leave
- Employee assistance programme
6d
Kigtek Solutions - HR Officer (Part-Time)
Actemium UK —Bellshill
- Up to £40,000 a year
- Part-time
- Microsoft Office
- Human resources
- Organisational skills
Quick apply
12d
Specialist Advisor – Energy
Scottish Environment Protection Agency —Holytown
- £48,026 - £53,056 a year
- Full-time
- Communication skills
- Annual leave
- Employee discount
9d
Operations Officer (Ice Rink)
South Lanarkshire Leisure and Culture SCIO —South Lanarkshire
- £42,228 - £43,158 a year
- Weekend availability
- Military
- English
- Leadership
- Annual leave
- Employee assistance programme
Policy Adviser
East Dunbartonshire Council —Kirkintilloch
- £36,242.51 - £41,534.72 a year
251443-Public Health Programme Manager
NHS Scotland —Bothwell
- £65,125 - £70,303 a year
- Call to connect
- Master's degree
- Project management
- Annual leave
- Sick pay
5d
Trainee Health Visitor
NHS Scotland —Stirling
- £52,845 - £61,466 a year
- Full-time
- Master's degree
- University
- Annual leave
14h

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Service Desk Team Leader - Glasgow Head Office

City Facilities Management (UK) -
Glasgow

Apply Now

Job details

Full-time

Qualifications

Customer service
Organisational skills
Leadership
Communication skills

Full job description

Location: Glasgow

Coordinate the day-to-day tasks of the Service Desk, ensuring compliance with contractual KPI targets and SLAs
Lead, drive, line manage and motivate a team that exceeds customer expectations and delivers a quality customer experience
Drive the team take ownership of their tasks and areas of responsibility
Identify and deliver training as required
Ensure that all team members take ownership and have accountability of a problem by ensuring and developing a thorough understanding of processes
Produce and analyse daily/weekly reports to improve and maximise teams’ performance
First point of escalation for issues raised by Service Desk operators
Ensure continuous development and understanding of CAFM/system functionality and how to apply this within processes
Performance manage the team including regular 121s with to ensure issues are identified and resolved quickly
Day to day supervision of the Service Desk operators, including but not limited to conduct, performance, time keeping, attendance and capability Taking the necessary and appropriate actions to address any inappropriate behaviour or low standards, with support and advice from the Service Desk manager and HR
Assist Service Desk manager with management and production of staff rota ensuring coverage for holiday, sick absence etc
Fully support the Service Desk Operations Manager by establishing and maintaining an organised, structured, and well managed working environment
Work with the Service Desk Operations Manager to develop and maintain the skills and enthusiasm of all Service Desk Operators
Point of escalation within the Service Desk
Drive up customer perception and satisfaction
Assisting in the producing of performance reports for senior management, which may include but is not limited to reports on staff performance, service development etc
Work in conjunction with the other Service Desk teams to ensure a seamless end to end service
Support with training and induction of new starters
Work in partnership with the other Service Desk Supervisors to support best practice
Any other duties as required by the Service Desk Operations Manager

Minimum 2 years’ experience in a Service Desk environment (preferably FM)
Previous experience as a team leader preferable
Commercially astute, used to a contract operating environment with SLAs and KPIs
Enthusiasm to be a leader in a growing and customer focused environment
Can demonstrate good leadership skills or potential with excellent communications and organisational abilities
An outgoing and calm approach that helps to build excellent working relations and a harmonious environment
Ability to coach and motivate a team to provide the best customer service whilst operating within defined contract terms and processes
Excellent communicator and able to influence effectively at all levels
Knowledge of processes, protocols and procedures, personnel management and personnel policy
Knowledge of reporting techniques
Demonstrated skills in employee supervision
Ability to lead change and innovation
Interpersonal skills to effectively motivate others
Knowledge of computer application programs
Organisational and customer service skills to effectively manage multiple priorities
Interpersonal communication skills to include verbal and written, active listening, critical thinking, persuasiveness, advising and counseling skills
Ability to quickly evaluate issues and identify resolution

Apply Now

Refine Your Search

employee relations jobs in rutherglen, glg

Service Desk Team Leader - Glasgow Head Office

Trainee Environment Protection Officer

Team Manager - Glasgow (Family Wellbeing Service)

Employee Relations Advisor

Employee Relations Manager

Review Officer

Team Member (Clerical)

Employee Relations Partner (Lawyer)

Criminal Intelligence Analyst

Community Manager

As & When Worker (23362)

GCS (Macro-Distribution) Junior/Mid-level Negotiator

Team Manager

SLLC 5027 - Fitness Assistant

Kigtek Solutions - HR Officer (Part-Time)

Specialist Advisor – Energy

Operations Officer (Ice Rink)

Policy Adviser

251443-Public Health Programme Manager

Trainee Health Visitor

I want to receive the latest job alerts for employee relations in rutherglen, glg

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