Customer experience advisor Work, Jobs in Ryton On Dunsmore, War (with Salaries)

Customer Service Advisor
Smarta Energy —Coventry
- £29,000 a year
- Full-time
- CRM software
- Customer service
- In-person
Quick apply
6d
Customer Care Advisor
Orbit Group —Coventry
- £26,542 a year
- Customer service
- IT
- Leadership
18h
Technical Support Advisor
SolaX Power UK Ltd —Atherstone
- From £30,000 a year
- Full-time
- Software troubleshooting
- English
- No degree
- Free parking
- Employee discount
Quick apply
Customer Advisor
Boots —Coventry
- £16 an hour
- Part-time
- Customer service
- In-person
- Employee assistance programme
- Employee discount
1h
Mobile Sales Advisor
FlooringSuperstore.com —Coventry
- Up to £40,000 a year
- Weekend availability
- CAD
- English
- Travel
- Free parking
- Store discount
Quick apply
11d
Customer Sales Advisor
Halfords —Leamington Spa
- £11.28 - £13.14 an hour
- Part-time
- Sales
- Customer service
- Retail sales
- Store discount
- Health & wellbeing programme
Customer Services Advisor
A Farley Country Attire —Kibworth Harcourt
- From £25,785 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Sales
- Free parking
- Annual leave
Quick apply
12d
Retail Sales Advisor - Coventry
Oak Furnitureland —Coventry
- £44,700 - £49,950 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
Customer Experience Advisor
Perk —Birmingham
- Weekend availability
- Hybrid work
- Bar
- Customer service
- English
- Relocation assistance
- Annual leave
Retentions Advisor
LTK Consultants Ltd —Birmingham
- £26,500 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Gym membership
Quick apply
Business Development Representative - West Midlands
AG Barr —Coventry
- £26,500 - £27,800 a year
- Full-time
- Hospitality
- Sales
- Business development
- Employee discount
Quick apply
4d
Customer Service Advisor
Kinaxia Transport & Warehousing —Rugby
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
- Employee discount
Quick apply
Customer Service Advisor
Brett Martin Daylight Systems —Coventry
- Full-time
- Customer service
- Time management
- Free parking
- Annual leave
Quick apply
12d
Customer Care Agent (Hybrid)
Perk —Birmingham
- Weekend availability
- Hybrid work
- Bar
- Customer service
- English
- Relocation assistance
- Annual leave
Customer Service Advisor
Consumer Council for Water —Birmingham
- £24,476 a year
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Communication skills
- Annual leave
12d
Sales Advisor - Coventry OMODA | Jaecoo
Allen Motor Group —Coventry
- £22,770 - £47,500 a year
- Customer service
- Employee discount
- Referral programme
Customer Service Advisor
Trophystore.co.uk Ltd —Tamworth
- Up to £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
Tesco Travel Money Advisor
Travelex —Coventry
- £13.50 an hour
- Overtime
- Customer service
- Employee discount
Customer Digital Service Advisor
AAH Pharmaceuticals —Warwick
- £26,225.45 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Sick pay
13d
Temporary Service Advisor
FMG Repair Services —Leamington Spa
- £29,000 a year
- Temporary
- IT
- Annual leave
- Employee discount
Quick apply
4d

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Customer Service Advisor

Smarta Energy -
Coventry

Quick apply

Job details

Permanent | Full-time
£29,000 a year
6 days ago

Qualifications

CRM software
Customer service
Numeracy
Customer support
Communication skills

Full job description

Smarta Water

Job Title: Customer Services Advisor

Job Type: Full time, office based.

Working Hours: Monday to Friday, 9:00am – 5:00pm

Location: Coventry Office, Siskin Drive, Middlemarch Business Park, Coventry, Warwickshire, CV3 4FJ

Reporting to: Operations Director

Role Purpose

The Customer Services Advisor is responsible for delivering an excellent customer experience by acting as the first point of contact for customer enquiries, resolving customer issues and providing support throughout the customer journey.

The role focuses on delivering positive customer outcomes, resolving complex enquiries, and contributing to continuous improvement within the customer service function.

Key Responsibilities

Customer Service

· Act as the first point of contact for customer enquiries via telephone, email and other communication channels.

· Deliver professional, responsive and customer-focused support at all times.

· Take ownership of customer enquiries from initial contact through to resolution.

· Investigate and resolve customer issues promptly, ensuring customers are kept informed throughout the process.

· Support customers with account, billing and payments enquiries.

· Manage customer complaints in line with company procedures, ensuring positive customer outcomes wherever possible.

Customer Experience

· Identify opportunities to improve the customer journey and overall customer satisfaction.

· Provide feedback on recurring customer issues and recommend improvements to processes and services.

Collaboration

· Work closely with the Operations Director and other internal teams to resolve customer issues effectively.

· Liaise with internal departments to ensure customer enquiries are resolved efficiently.

Systems and Information

· Maintain accurate customer information within company systems.

· Use CRM systems effectively to manage customer interactions.

· Ensure customer information is handled accurately and in accordance with company policies.

Person specification

Skills and Experience

· Previous experience in a customer service or customer support role, within the utilities industry is preferred.

· Experience handling customer enquiries and resolving issues.

· Experience using CRM systems is desirable.

· Excellent communication and interpersonal skills.

· Ability to manage multiple customer enquiries while maintaining a high standard of service.

· Good numeracy skills, with the ability to accurately calculate and explain customer invoices and billing adjustments.

Personal Attributes

· Passionate about delivering excellent customer service.

· Positive and approachable, and able to work effectively as part of a team to resolve customer queries.

· Able to work independently and take ownership of tasks and projects.

· Strong problem-solving skills with the ability to investigate and resolve customer issues.

· Excellent attention to details, ensuring accuracy when handling billing queries, customer records, and account information.

Pay: £29,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

customer experience advisor jobs in ryton on dunsmore, war

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