Head of customer experience Work, Jobs in Salt, Sts (with Salaries)

Head of Project Management Office (PMO)
Converge Technology Solutions —Stafford
- £75,000 - £78,250 a year
- Full-time
- Hybrid work
- No degree
- Leadership
- Communication skills
Head of Operations
Berwick Care —Telford
- £65,000 - £80,000 a year
- Full-time
- Business development
- Continuous improvement
- Quality control
- Gym membership
Quick apply
Fundraising Executive (Community Funding and Small Grants)
Midlands Air Ambulance Charity —Shifnal
- £28,000 - £30,000 a year
- Full-time
- Hybrid work
- CRM software
- Administrative experience
- Free parking
- Store discount
Quick apply
Planning and Dispatch Coordinator
JLA —Stafford
- £25,272 a year
- Full-time
- Customer service
- Computer literacy
- English
- Free parking
- Annual leave
Quick apply
1d
Head of Defence Training Services (LR10)
AQUILA —Shrewsbury
- £80,000 - £90,000 a year
- Hybrid work
- Management
- Continuous improvement
- No degree
- Annual leave
- Employee assistance programme
Senior Service Advisor — £42.5k. No Weekends. A Workshop You'll Never Have to Apologise For.
Fitch Autos Limited —Walsall
- £42,500 a year
- Full-time
- Customer service
- Front desk
- In-person
- Free parking
- Store discount
Quick apply
CRM Manager
Riviera Travel —Burton-On-Trent
- Up to £55,000 a year
- Full-time
- Hybrid work
- Team management
- Travel
- In-person
- Work from home
- Employee assistance programme
Quick apply
Regional Director- Contract Operations
City Plumbing —Stafford
- Full-time
- Continuous improvement
- Team management
- Training & development
- Annual leave
- Employee assistance programme
Assistant Manager
Salvation Army Trading Co. Ltd. —Lichfield
- £28,728.29 a year
- Full-time
- Customer service
Sales Coordinator
Carrier —Telford
- £24,785 - £49,420 a year
- Full-time
- CRM software
- Computer literacy
- Organisational skills
Social Media & Content Manager – Head of Customer Attraction
Just Blinds —Cannock
- £29,000 - £33,000 a year
- Full-time
- Social media management
- In-person
- Analytics
- Free parking
Quick apply
1d
Risk and Assurance Trainee
The Wrekin Housing Group Limited —Stafford
- £25,795 - £34,994 a year
- Full-time
- Hybrid work
- Microsoft Word
- Organisational skills
- Communication skills
11d
Head of Retentions
Radius Limited —Crewe
- Full-time
- Analysis skills
- Continuous improvement
- Leadership
- Employee assistance programme
Quick apply
2d
Head of Vision
Radius Limited —Crewe
- Full-time
- Team management
- Leadership
- Communication skills
Quick apply
Head of Service Sales
Chubb Fire & Security —Burntwood
- £45,000 - £70,000 a year
- Full-time
- Team management
- In-person
- Leadership
- Employee discount
Quick apply
12d
Workshop Controller
Swansway Garages —Stafford
- Full-time
- Employee assistance programme
- Employee discount
10d
Contact Centre Advisor (Hybrid)
Swansway Garages —Crewe
- £25,000 a year
- Full-time
- Employee assistance programme
- Employee discount
Customer Service & Sales Support Advisor
Portmeirion Group —Stoke-on-Trent
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
8d
Risk and Assurance Trainee
Housing Plus Group —Stafford
- £25,795 - £34,994 a year
- Full-time
- Hybrid work
- Microsoft Word
- Organisational skills
- Communication skills
10d
Contact Centre Advisor (Hybrid)
Head Office - Contact Centre —Crewe
- £25,000 a year
- Full-time
- Employee assistance programme
- Employee discount
Quick apply

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head of customer experience jobs near salt, sts

Head of Project Management Office (PMO)

Converge Technology Solutions -
Stafford

Apply Now

Job details

Full-time
£75,000 - £78,250 a year

Qualifications

Stakeholder collaboration
Stakeholder liaison
Change leadership
Project management methodology
Leadership
Project management experience
Communication skills
PRINCE2 Certification

Full job description

Converge Technology Solutions UK: A Commitment to Inclusivity, Innovation, and Sustainability

Converge Technology Solutions UK, the trading names of Stone Technologies Limited based in Staffordshire, UK, designing industry specific IT solutions for each and every client. An IT reseller and IT manufacturer as well as having an award-winning IT recycling facility.

Standing out as an innovative, highly accredited market leader with exceptional employee engagement. Our core values are clear, with sustainability at the heart of our activities.

Inclusivity and Support: We believe that everyone is welcome and will always be supported in their career with us. We encourage our people to bring their authentic selves to work, ensuring that everyone has an equal opportunity to reach their full potential. Our Disability Confident Employer, Care Leaver Covenant and Foster Friendly accreditations are a testament to our commitment to these principles.

Nurturing Diversity: Our support for employees and embrace of diversity go beyond policies and procedures. We provide an environment that nurtures inclusivity and engagement. From comprehensive training programs and a wide variety of apprenticeships to opportunities for community support with up to three days a year to volunteer, we create a space where employees can thrive.

Sustainable Practices: Built around sustainable business methods and a true dedication to delivering the best possible service to our customers, we believe in our people to always work with integrity and continually innovate. We understand that taking inclusion and diversity seriously is imperative to living up to our values.

Head of Project Management Office (PMO)
Location: Hybrid – Converge HQ, Stafford
Department: Managed Services
Hours: Full Time
Reports to: Director of Managed Services
Salary: £75,000.00 - £78,250.00

Lead the Future of Project Delivery
At Converge UK, we're on a mission to deliver innovative, sustainable technology solutions that help organisations thrive. As we continue to grow, we're looking for an experienced Head of Project Management Office (PMO) to establish and lead a high-performing PMO that will shape the future of project delivery across our Technology & Services function.
This is an exciting opportunity for a strategic leader who can combine commercial awareness with operational excellence, ensuring projects are delivered consistently, predictably, and with exceptional customer outcomes.
What You'll Be Doing
As Head of PMO, you'll be responsible for creating and embedding a best-in-class Project Management Office that drives governance, consistency, and delivery excellence across our portfolio of customer projects.

You'll:

Define and lead the PMO strategy, operating model, governance, and delivery standards.
Ensure projects are delivered on time, within scope, within budget, and to the highest quality.
Provide portfolio oversight, reporting, forecasting, and delivery assurance.
Implement and embed project management methodologies including PRINCE2, Agile, and Hybrid approaches.
Lead, coach, and develop a team of Project Managers and PMO professionals.
Partner closely with Sales, Pre-Sales, Consultancy, Engineering, Finance, and Risk teams to ensure seamless project delivery.
Manage portfolio priorities, capacity planning, financial performance, and delivery risks.
Act as the senior escalation point for complex delivery challenges.
Drive continuous improvement, increasing PMO maturity and delivery capability across the business.

What We're Looking For
We're looking for an experienced PMO leader who thrives on building capability, driving governance, influencing stakeholders, and delivering measurable business outcomes across a technology services environment.
You will have significant experience leading or transforming a Project Management Office within an MSP, IT Services provider, Systems Integrator, or Technology Services organisation. You'll be comfortable establishing PMO functions from the ground up, implementing robust governance frameworks, centralised portfolio reporting, and executive-level dashboards that provide clear business insight.

You will also bring:
Essential

Significant experience leading a PMO within an IT or Technology Services environment.
A proven track record of building, establishing or transforming PMO functions.
Experience implementing project governance, delivery frameworks, portfolio reporting, executive dashboards, and project controls.
Direct leadership experience managing Project Managers and Programme Managers.
Personal accountability for the successful delivery of complex technology projects and programmes, including budget, resource, risk, quality, and stakeholder management.
Strong commercial and financial management experience across project portfolios.
Outstanding leadership skills with the ability to inspire, coach and develop high-performing teams.
Excellent communication and stakeholder management skills, with the confidence to influence at all levels of the organisation.
Degree-level qualification (or equivalent experience) in Project Management, Technology Delivery, or a related discipline.

Desirable

PRINCE2 Practitioner, MSP and/or Agile certifications.
ILM Level 5 or Level 7 Leadership qualification.
Experience leading organisational change and improving PMO maturity.

Why Join Converge UK?
At Converge, our people are at the heart of everything we do. We invest in our teams, encourage innovation, and create opportunities for people to grow their careers while making a meaningful impact.

Our values guide everything we do:

Empowering Our People – We trust, support, and invest in our people.
Sustainability & Community at Heart – We create positive impact through responsible technology.
Customer-Centric Excellence – We help our customers succeed through exceptional service.
Partnerships Built on Trust – We believe collaboration delivers the best outcomes.

If you're passionate about leading transformational change, building high-performing teams, and delivering outstanding customer experiences, we'd love to hear from you.
Join Converge UK and help shape the future of project delivery. Apply today.

We reserve the right to close this advert early if we are in receipt of sufficient applications for this position.

This document contains content generated with the assistance of AI. All outputs have been reviewed and validated by the author.

No terminology in the advert you have seen is intended to discriminate on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or beliefs, sex or sexual orientation, and we will gladly accept applications from all sections of the community. We have an equality, diversity, and inclusion policy that support this approach.

To discuss any reasonable adjustment or request a paper based application form as an alternative, please contact People Operations on 08448 22 11 22 or alternatively email [email protected]

Agencies need not apply.

Apply Now

Refine Your Search

head of customer experience jobs in salt, sts

Head of Project Management Office (PMO)

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Head of Defence Training Services (LR10)

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