Technical applications Work, Jobs in Sandon, Sts (with Salaries)

Service Desk Analyst
Busy Bees —Burntwood
- Full-time
- Travel
- Communication skills
IT Infrastructure Support Technician
BSW Group —Stoke-on-Trent
- Full-time
- In-person
- Communication skills
- Employee discount
Quick apply
12d
Junior Research & Development Support Technician - Stoke on Trent
OSI Systems, Inc —Stoke-on-Trent
- Laboratory experience
- Mechanical knowledge
5d
1st/2nd Line IT Support Analyst
HealthNet Homecare —Swadlincote
- £28,000 - £30,000 a year
- Full-time
- Azure
- Windows
- Analysis skills
- Employee discount
- Referral programme
SharePoint and Microsoft 365 Trainer
Blackbird Corporate Ltd —Stoke-on-Trent
- From £38,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Writing skills
- Travel
- Annual leave
- Flexitime
Quick apply
3d
Software Developer, Gaming
bet365 —Stoke-on-Trent
- Full-time
- Hybrid work
- SQL
- Work from home
Quick apply
Junior Project Coordinator
Gibson Technology Ltd —Repton
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Office
Quick apply
Project Support Officer (Care Systems Analyst)
Staffordshire County Council —Stafford
- £30,024 - £33,699 a year
- Microsoft Office
- Continuous improvement
- Communication skills
2d
Robotics Applications Engineer
Stäubli —Telford
- £44,000 - £54,000 a year
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Programmable logic controllers
- Annual leave
- Sick pay
Quick apply
Trainee Anatomical Pathology Technologist
University Hospitals of North Midlands NHS Trust —Stoke-on-Trent
- £25,760 - £27,476 a year
- Full-time
- Data entry
2d
Software Trainer - Law Enforcement Technology
Semantics 21 Ltd —Stafford
- £32,000 - £42,000 a year
- Full-time
- English
- Presentation skills
- Travel
- Free parking
- Annual leave
Quick apply
2d
Press Setter / Operator - Full Time
ASA FABRICATIONS LTD —Stoke-on-Trent
- £14.00 - £17.50 an hour
- Full-time
- Schematics
- Maintenance
- Quality control
- Free parking
Quick apply
4d
Graduate Engineer: Electrical Design
VA Technology Ltd —Telford
- £32,000 - £35,000 a year
- Full-time
- Schematics
- Engineering
- Master's degree
Quick apply
6d
Enitial - Trainee Environmental Technician (Northeast Gainsborough)
HSL Compliance Limited —Wolverhampton
- £26,088 a year
- Business development
- Bachelor's degree
- First Aid Certification
Quick apply
Junior Research & Development Support Technician - Stoke on Trent
Rapiscan —Stoke-on-Trent
- Laboratory experience
- Mechanical knowledge
5d
Junior Materials Data Scientist
Lucideon —Stone
- Full-time
- Master's degree
- Analysis skills
- Bachelor's degree
Quick apply
Head of Software Engineering
Acosta —Stoke-on-Trent
- £105,000 - £115,000 a year
- Full-time
- Leadership
- Annual leave
- Employee assistance programme
IT Support Engineer
Northwood —Telford
- Full-time
- Hybrid work
- Continuous improvement
- Travel
- Computer networking
- Free parking
- Health & wellbeing programme
Quick apply
2d
Technical Support & Application Engineer UK (f/m/x)
OMICRON electronics —Stafford
- Full-time
- English
- Up to 25% travel
- Flexitime
ICT Account Manager
Staffordshire County Council —Stafford
- £50,269 - £54,495 a year
- Call to connect
- Organisational skills
- Communication skills
9d

I want to receive the latest job alerts for technical applications in sandon, sts

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Service Desk Analyst

Busy Bees -
Burntwood

Apply Now

Job details

Permanent | Full-time

Qualifications

Technical troubleshooting
Customer service call handling
ITIL Certification
Driving Licence
Inbound customer enquiry call handling
Report generation
Stakeholder collaboration
Stakeholder liaison
Incident queue management
User account provisioning
Ticket management
Internal department liaison
Microsoft Office Suite
User account management
IT permissions management
Ticket management systems
Mobile device management
Technical writing
Management reporting
Customer support
Application support
Communication skills
Active Directory
Remote diagnostics
Mobile devices

Full job description

Role Overview:

Job Title: Service Desk Analyst

Reports to: Service Desk Manager

Employment type: Full time permanent,

Based: Burntwood - 4 days a week in the office required

Salary: Competitive

About the role

The Tech and Change Service Desk Analyst plays a vital role in ensuring our centres and central teams have the technology they need to deliver exceptional service every day. You’ll be at the heart of keeping systems running smoothly, supporting colleagues across the organisation and helping to resolve technical issues quickly and effectively.

Working as a key point of contact for IT support, you’ll respond to and manage a range of queries through calls, emails and the self-service portal, ensuring issues are handled efficiently and within agreed service levels. Your work will span supporting core systems such as O365 and Active Directory, troubleshooting hardware issues remotely, and coordinating the supply of new equipment with external vendors.

About Busy Bees

Established in 1983, Busy Bees is now not only the largest but also the leading provider of childcare in the UK and the fourth largest provider in the world, with just under 1,000 centres globally to date. This is an exciting time to join us as we continue to grow our UK estate and support families in new communities.

About the Benefits

Sector leading Family Leave
Big Benefits. Dedicated 24/7 employee benefits platform Hive (Reward Gateway)
with retail, cinema, and travel discounts
35% Childcare discount.
33 days holiday inclusive of bank holidays and an extra day off for your birthday every year
Further Training and development.

Role Responsibilities:

Responsibilities

Working as part of the Technology and Change service desk - as necessary - to provide first class support to satisfy the needs of our internal customers.
Progressing support calls and liaising with technology and change staff, and third-party vendors and suppliers to ensure the prompt resolution of all requests to agreed SLA and OLAs.
AD Management, with the creation of new users, day to day support issues, and managing leaver accounts, to an industry best practice standard.
Developing and maintaining strong working relationships with stakeholders at all levels, maintaining the high levels of trust the current team have earnt.
Resolving complex hardware / internet issues remotely through troubleshooting carried out over the phone. If unsuccessful, liaising with third parties, owning the ticket until resolution.
Android Phone and Tablet Device Issue resolution and device management.
Documenting resolutions to build up internal knowledge documents, and create help documents that can be shared with the wider teams.
Co-coordinating and actioning requests for access to systems, within established parameters, with agreed business owners.
Generation of reports demonstrating key KPIs are being achieved.
Ordering of hardware, prioritisation to hit budget targets, and ensuring the right hardware is provided to meet the needs of the business.
Occasional travel to nursery centres to deep dive challenging issues.

Required Qualifications:

Key Skills and Experience

Experience supporting a Microsoft 365 environment, including Active Directory and Office applications.
Mobile Device Management experience, including maintenance, troubleshooting, and procurement.
Experience using IT service desk / ticket management systems.
Ability to produce KPI and performance reports using Microsoft Office.
Understanding of the importance of finance and payroll systems within a business environment.
Experience working with third-party suppliers to support service delivery and issue resolution.
Exposure to small system changes and coordination across multiple stakeholders and vendors.
Strong technical troubleshooting skills across hardware, software, and connectivity issues.
Strong communication skills with a clear, professional telephone manner.
Ability to translate technical issues into simple, non-technical language.
Highly organised with strong prioritisation skills and the ability to work independently.
Calm, logical problem-solver with a strong customer service focus.
Collaborative team player, confident working across internal teams and external partners.
Full UK driving licence.

Desirable Requirements

ITIL v3 or v4 Foundation.
Knowledge of the early years or multi-site operational environments.

Apply Now

Refine Your Search

technical applications jobs in sandon, sts

Service Desk Analyst

IT Infrastructure Support Technician

Junior Research & Development Support Technician - Stoke on Trent

1st/2nd Line IT Support Analyst

SharePoint and Microsoft 365 Trainer

Software Developer, Gaming

Junior Project Coordinator

Project Support Officer (Care Systems Analyst)

Robotics Applications Engineer

Trainee Anatomical Pathology Technologist

Software Trainer - Law Enforcement Technology

Press Setter / Operator - Full Time

Graduate Engineer: Electrical Design

Enitial - Trainee Environmental Technician (Northeast Gainsborough)

Junior Research & Development Support Technician - Stoke on Trent

Junior Materials Data Scientist

Head of Software Engineering

IT Support Engineer

Technical Support & Application Engineer UK (f/m/x)

ICT Account Manager

I want to receive the latest job alerts for technical applications in sandon, sts

Explore jobs in more locations

Key Skills and Experience

Desirable Requirements

Jobseeker tools

Employer Tools

Browse

Stay Connected