Head of operations Work, Jobs in Satley, Dur (with Salaries)

Head of Customer Contact
HomeGroup —Newcastle upon Tyne
- £75,000 - £80,000 a year
- Full-time
- CRM software
- Customer service
- Leadership
- Employee discount
- Life insurance
13d
VacancyTitle: Head of Delivery - Major Projects
Northumbrian Water/Essex & Suffolk Water —Durham
- £120,000 a year
- Full-time
- Hybrid work
- Management
- Project management
- Continuous improvement
- Annual leave
- Employee assistance programme
6d
Head of Operations
Daisy Chain Autism & Neurodiversity —Stockton-On-Tees
- £45,000 a year
- Part-time
- Team management
- Contracts
- In-person
- Free parking
- Store discount
2d
Head of Counter Fraud Learning & Development
Cabinet Office —Newcastle upon Tyne
- £69,308 - £80,342 a year
- Full-time
- Presentation skills
- Contracts
- Training & development
- Annual leave
14d
Government Counter Fraud Profession Centre of Learning - GCFP Learning and Development Lead
Cabinet Office —Newcastle upon Tyne
- £59,207 a year
- Full-time
- Management
- Project management
- Presentation skills
- Annual leave
9d
IT Service Delivery Analyst
Newcastle Building Society —Newcastle upon Tyne
- Full-time
- Hybrid work
- Continuous improvement
- Analytics
- Annual leave
- Employee assistance programme
8d
Government Counter Fraud Profession Centre of Learning - GCFP Learning Specialist
Cabinet Office —Newcastle upon Tyne
- £45,292 - £53,629 a year
- Full-time
- Presentation skills
- Travel
- Contracts
- Annual leave
8d
National Operations Manager
UK Lift and Escalator —Gateshead
- £50,000 - £55,000 a year
- Full-time
- Supervising experience
- Organisational skills
- In-person
- Free parking
Quick apply
5d
Grade 6 Heads of Function - Operations
Marine Management Organisation —Newcastle upon Tyne
- £67,172 a year
- Part-time
- Presentation skills
14d
Data Compliance Officer
Infected Blood Compensation Authority —Newcastle upon Tyne
- £38,105 a year
- Full-time
- Databases
- Presentation skills
- Computer skills
- Annual leave
5d
Head of Security Policy
Department for Work and Pensions —Newcastle upon Tyne
- £75,026 - £80,267 a year
- Overtime
- Presentation skills
- Annual leave
- Employee assistance programme
4h
Futures in STEM Programme Officer
Durham University —Durham
- £31,236 - £37,694 a year
- Full-time
- Computer Science
- Engineering
- Team management
- Annual leave
- Employee assistance programme
8d
Career Development Fellowship
Durham University —Durham
- £38,784 - £46,049 a year
- Full-time
- Doctoral degree
- Marketing
- Research
- Annual leave
- Employee assistance programme
8d
Government Counter Fraud Profession Centre of Learning - Strategy Engagement and Membership (SEM) Manager
Cabinet Office —Newcastle upon Tyne
- £45,292 - £53,629 a year
- Full-time
- Presentation skills
- Travel
- Organisational skills
- Annual leave
8d
Resource Scheduling Lead
North East Ambulance Service NHS Foundation Trust —Newcastle upon Tyne
- £32,073 - £39,043 a year
- Full-time
- Annual leave
People Development - People Development Partner - HR2
Parkdean Resorts —Newcastle upon Tyne
- £42,000 a year
- Project management
- Training & development
- Resort
- Store discount
- Employee assistance programme
Quick apply
Operations Manager
Demeter Limited —Sedgefield
- £40,000 - £43,000 a year
- Full-time
- Inventory control
- Customer service
- Analysis skills
- Free parking
Quick apply
5d
Head of Pay & Reward
HC-One - HR —Darlington
- £65,000 a year
- Full-time
- Hospitality
- Analysis skills
- Continuous improvement
Quick apply
Head of PFS Operations
Siemens Energy —Newcastle upon Tyne
- Full-time
- Engineering
- Analysis skills
- Bachelor's degree
- Annual leave
8d
Software Support Manager
Xplor —Newcastle upon Tyne
- Full-time
- Hybrid work
- Continuous improvement
- Phone etiquette
- Leadership
Quick apply

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Head of Customer Contact

HomeGroup -
Newcastle upon Tyne

Apply Now

Job details

Permanent | Full-time
£75,000 - £80,000 a year
13 days ago

Benefits

Company pension
Employee discount
Life insurance

Qualifications

CRM software
Senior management experience
Customer service
Change leadership
Leadership

Full job description

About the role

£75,000-£80,000 per annum plus car allowance of £5055 per annum and a health cash plan

Home, a place where you belong
This is an exciting opportunity to shape the future of customer contact at Home Group. You’ll lead our Customer Service Centre and transform how customers reach us about their homes, repairs and services, creating a simpler, more responsive experience with stronger ownership and resolution.

You’ll have the freedom to rethink how the service operates, make better use of our CRM, My Home Account and evolving contact technology. You’ll build a flexible, high-performing service ready for the future. Working across the organisation, your leadership will turn insight and investment into better outcomes for customers and colleagues.

What you’ll do

Lead and inspire a large, complex customer services environment and wider contact services.
Shape a future operating model that improves resolution, quality and customer satisfaction.
Develop joined-up telephone, digital, self-service and proactive contact channels.
Use workforce planning and real-time insight to match capacity and skills to demand.
Unlock the value of CRM and contact technology to simplify journeys and reduce repeat contact.
Influence and support senior leaders and improve how services work together for customers.

Why join us
This is not a traditional contact-centre management role. It’s a chance to lead significant change in one of the UK’s largest housing providers, shape future investment and build a service that is more flexible, digitally enabled and focused on getting things right first time.

You’ll join a collaborative senior team and have the backing to challenge established ways of working, develop talented colleagues and make a visible difference to customers. Be part of one of the UK’s Great Places to Work! We can’t offer a CoS for this role.

You have

Housing leadership experience is required to be successful in this role. We may also consider exceptional applicants from other highly regulated public sector organisations who bring comparable operational scale and directly relevant housing knowledge.
Head of Service level leadership experience in a large, complex organisation, with accountability for a significant customer contact operation.
Senior leadership experience in housing (or a highly regulated public sector environment), with strong knowledge of repairs contact, customer needs and the regulated landlord environment.
A track record of reshaping customer contact services and delivering measurable improvements.
Strong experience of workforce planning, performance, CRM or contact-platform transformation.
The credibility to influence senior leaders and lead change across organisational boundaries.

Stronger together
We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work! We welcome applications from everyone and are especially keen to hear from people who are currently underrepresented in our workforce. This includes people from ethnic minority backgrounds, people who identify as female, LGBTQ+ people, and disabled people or those with a long-term health condition.

As a disability confident employer, we are committed to making reasonable adjustments and supporting candidates throughout the recruitment process.

The practical bits

You’ll work Monday to Friday, 37.5 hours per week, with flexibility built in.
You’ll spend a minimum of three days each week at our Newcastle HQ, One Strawberry Lane.
You’ll occasionally travel to other Home Group locations.
You'll get a car allowance as part of your remuneration package.

What’s in it for you?

34 days leave, rising to 39 (this includes bank holidays and a “me day”). The option to buy 5 more each year
Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more
Matching pension contribution (up to 7% and life insurance of 3x basic salary)
800+ discounts on shops, holidays, days out, tech and more
Family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support

Finally
For reasonable adjustments email [email protected]. Roles can close early, so don’t delay applying. If you can’t see the Job Description at the top of this page, click APPLY to view it on our pages and find out more about us.

Apply Now

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head of operations jobs in satley, dur

Head of Customer Contact

VacancyTitle: Head of Delivery - Major Projects