Customer care team leader Work, Jobs in Scotland (with Salaries)

Customer Service Team Leader
Stagecoach —Perth
- £34,056 a year
- Full-time
- Continuous improvement
- Leadership
- Communication skills
Service Desk Team Leader - Glasgow Head Office
City Facilities Management (UK) —Glasgow
- Full-time
- Organisational skills
- Contracts
- Training & development
Financial Support and Assessment Team Leader- Galashiels Local Office
Scottish Borders Council —Galashiels
- £18.41 - £20.20 an hour
- Team management
- Mentoring
- Organisational skills
6d
Team Leader
ESP Group —Arbroath
- £28,721.25 a year
- Full-time
- Computer literacy
- Team management
- Computer skills
- Flexible schedule
Quick apply
Team Leader - Savings
Shawbrook —Glasgow
- Full-time
- Organisational skills
- Communication skills
- Banking
- Annual leave
- Employee assistance programme
Team Leader
EG On The Move Ltd —Aberdeen
- £13.40 an hour
- Part-time
- Serving
- Hospitality
- Customer service
- Employee discount
Quick apply
Marks & Spencer Team Leader
WH Smith PLC —Edinburgh
- £27,479.40 - £31,000.00 a year
- Weekend availability
- Merchandising
- Supervising experience
- Recruiting
Quick apply
Marks & Spencer Team Leader
WHSmith International —Edinburgh
- £27,479.40 - £31,000.00 a year
- Weekend availability
- Merchandising
- Supervising experience
- Recruiting
Quick apply
Marks & Spencer Team Leader
WHSmith Group —Edinburgh
- £27,479.40 - £31,000.00 a year
- Weekend availability
- Merchandising
- Supervising experience
- Recruiting
Quick apply
Team Leader
Card Factory —Edinburgh
- £13 an hour
- Customer service
- Leadership
Part-Time Lead Generator / Appointment Setter (Mon-Fri 10-2)
Weatherface Ltd —Glasgow
- £13,500 - £21,000 a year
- Part-time
- Customer service
- In-person
- Communication skills
Quick apply
4d
Customer Service Team Leader (Fraud)
Huntswood —Glasgow
- Up to £37,200 a year
- Weekend availability
- Hybrid work
- Customer service
- Team management
- Mentoring
- Store discount
- Health & wellbeing programme
Quick apply
1d
Team Leader
Mountain Warehouse —Fort William
- £13.32 an hour
- Part-time
- Customer service
- Training & development
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
`Retail Team Leader
Dunelm —Livingston
- £14.76 an hour
- Overtime
- Customer service
- Merchandising
- Mentoring
Marks & Spencer Team Leader
WHSmith Travel —Edinburgh
- £27,479.40 - £31,000.00 a year
- Weekend availability
- Merchandising
- Supervising experience
- Recruiting
Quick apply
Team Leader
Swim Sports Company Ltd —Edinburgh
- £27,000 - £29,000 a year
- Weekend availability
- Customer service
- Supervising experience
- School
- Employee discount
Quick apply
People & Service Team Leader
River Island —Glasgow
- £27,520 a year
- Weekend availability
- Customer service
- Retail management
- Leadership
- Annual leave
- Employee discount
Quick apply
18h
High Ropes Team Leader
Highland Offroad (3) Ltd —Dunkeld
- £29,119.33 a year
- Full-time
- Hospitality
- Management
- Customer service
- Sick pay
Quick apply
IT EUC Team Leader
City Facilities Management (UK) —Glasgow
- Full-time
- Google Suite
- Continuous improvement
- Travel
- Work from home
- Employee discount
Team Leader - Subsidence Claims
Sedgwick —Glasgow
- Full-time
- Customer service
- Mentoring
- Training & development
- Employee assistance programme
- Employee discount
10d

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Customer Service Team Leader

Stagecoach -
Perth

Apply Now

Job details

Full-time
£34,056 a year

Qualifications

Stakeholder liaison
Performance management
Continuous improvement
Customer support
Customer interaction
Leadership
Team motivation leadership
Communication skills

Full job description

Salary

£34056

Job Purpose

We’re looking for a passionate and experienced people leader to guide, support and inspire a team of around 14 Customer Engagement Advisors.

In this role, you’ll be at the heart of how we deliver brilliant customer experiences at Stagecoach. Your team will be speaking to customers every day across phone, email, SMS and social media – helping people get the support they need, when they need it.

Your leadership will set the tone. You’ll create an environment where your team feels supported, trusted and motivated to deliver exceptional service – treating every customer as an individual and aiming to resolve queries right first time.

This is a hands-on leadership role where you’ll combine coaching, performance management, and operational oversight with genuine care for your people and customers.

We’re looking for someone with proven experience leading teams in a contact centre or fast-paced customer service environment, who knows what “good” looks like – and is driven to make it even better.

What you’ll be doing

As a Team Leader, you’ll play a key role in shaping both the customer experience and the team culture. You’ll:

Lead and inspire your team

Lead a team of Customer Engagement Advisors to deliver consistently brilliant customer outcomes
Create a positive, inclusive and high-energy environment where people can do their best work
Be a visible, supportive leader who motivates through coaching, feedback and recognition

Build a high-performing culture

Set clear expectations and help your team understand how their work makes a difference
Use 1:1s, coaching and informal conversations to support development and performance
Confidently manage both high performance and underperformance in a fair and supportive way
Recognise and celebrate great work and positive behaviours

Deliver excellent customer outcomes

Ensure your team delivers strong performance across all channels – voice and digital
Support first-time resolution and continuous improvement in customer experience
Use quality monitoring and case reviews to improve standards and consistency

Drive insight and improvement

Work closely with regional operational teams to resolve issues and improve outcomes
Identify trends and recurring customer issues and share insights with senior leaders
Contribute to wider service improvements that make things easier for future customers

Be a key part of the wider business

Build strong working relationships across operations, support teams and stakeholders
Contribute to engagement initiatives and site projects
Help embed a culture of continuous improvement and shared ownership

Working pattern

37.5 hours per week
Shift-based rota covering 08:00 – 18:00, Monday to Sunday (5 days out of 7 on a 5-week rotating pattern)
Shifts are provided in advance
Some flexibility may be required depending on business needs (within working time regulations)

What we’re looking for

We’re particularly interested in people who bring real leadership experience and a strong track record of developing teams in a contact centre or customer service environment.

Essential experience & skills

Proven experience leading teams in a contact centre or multi-channel customer service environment
Strong understanding of contact centre KPIs and performance management
Experience coaching, developing and motivating teams to achieve high performance
Confident managing both informal coaching and formal performance processes
Strong absence and conduct management skills
Ability to work across multiple channels (voice and digital) in a fast-paced environment

Leadership qualities we value

A genuine passion for leading and developing people
Strong communication skills – able to influence, engage and inspire
A clear understanding of what makes a high-performing team
Confidence in handling difficult conversations with fairness and integrity
A proactive, solutions-focused mindset
Commitment to creating a positive, respectful and inclusive team culture

Nice to have

Experience working in extended trading hours / 7-day operations
Exposure to continuous improvement or change projects

What success looks like

Success in this role isn’t just about hitting metrics – it’s about:

A team that feels supported, valued and motivated
Customers who feel listened to and cared for
Strong, consistent service performance across all channels
A culture where people take ownership, improve, and grow
Real insight that helps improve the wider customer experience

Our culture

At Stagecoach, we believe great service starts with great people leadership. We want this to be a place where people feel proud to work, supported to grow, and empowered to make a difference every day.

As a Team Leader, you’ll play a key role in making that happen.

Stagecoach is proudly an inclusive employer, striving for a culture where everyone can be themselves and where all the differences people bring are truly appreciated. We welcome applications from all, irrespective of gender, ethnicity, race, religion, beliefs, disability, neurodiversity, sexual orientation, or age.

Location:

Stagecoach Group Head Office 10 Dunkeld Road Perth PH1 5TW

Apply Now

Refine Your Search

customer care team leader jobs in scotland

Customer Service Team Leader

Service Desk Team Leader - Glasgow Head Office

Financial Support and Assessment Team Leader- Galashiels Local Office

Team Leader

Team Leader - Savings

Team Leader

Marks & Spencer Team Leader

Marks & Spencer Team Leader

Marks & Spencer Team Leader

Team Leader

Part-Time Lead Generator / Appointment Setter (Mon-Fri 10-2)

Customer Service Team Leader (Fraud)

Team Leader

`Retail Team Leader

Marks & Spencer Team Leader

Team Leader

People & Service Team Leader

High Ropes Team Leader

IT EUC Team Leader

Team Leader - Subsidence Claims

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