It service desk Work, Jobs in Scotland (with Salaries)

IT Support Specialist
Nazco Digital Technology and Business Services —Stirling
- £2,600 - £3,100 a month
- Full-time
- Microsoft Outlook
- SharePoint
- In-person
- Free parking
- Sick pay
Quick apply
2d
IT Support Analyst
Fred. Olsen Ltd —Glasgow
- Hybrid work
- Azure
- Microsoft Outlook
- Windows
- Employee discount
5d
Service Desk Engineer
Trainline —Edinburgh
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- CRM software
- Continuous improvement
- Agile
IT Service Desk and Incident Analyst
CalMac Ferries Limited —Gourock
- £35,667 a year
- Full-time
- Communication skills
- Annual leave
IT Service Desk Analyst
The Scottish Government —Edinburgh
- Full-time
- Analysis skills
- Presentation skills
- Travel
19h
Technical Support Engineer
Total IT Global —Elgin
- £27,000 - £30,000 a year
- Full-time
- Computer literacy
- Windows
- Travel
- Flexible schedule
Quick apply
Service Desk Analyst
Scottish Environment Protection Agency —Motherwell
- £39,725 - £43,887 a year
- Full-time
- Communication skills
- Annual leave
- Employee discount
11d
IT Service Desk Analyst - Edinburgh
Anderson Strathern —Edinburgh
- Windows
- Microsoft Office
- Travel
IT Field Engineer - Scotland
T-Tech —Edinburgh
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
Quick apply
IT Service Desk Analyst
Scottish Government —Edinburgh
- £31,231 - £33,560 a year
- Full-time
- Analysis skills
- Presentation skills
- Travel
20h
L1 Service Desk Analyst
XMA —Livingston
- £25,000 a year
- Full-time
- Communication skills
- Life insurance
- Referral programme
12d
IT EUC Team Leader
City Facilities Management (UK) —Glasgow
- Full-time
- Google Suite
- Continuous improvement
- Travel
- Work from home
- Employee discount
Service Desk Engineer
Shawbrook —Glasgow
- Full-time
- Customer service
- Continuous improvement
- Communication skills
- Employee assistance programme
- Employee discount
8d
Service Delivery Analyst
Insights Learning & Development Ltd —Dundee
- Full-time
- Hybrid work
- Windows
- Continuous improvement
- Employee assistance programme
- Employee discount
Quick apply
IT Service Desk Engineer/Agent
SRM Digital Limited —Fort William
- Up to £30,000 a year
- Temporary
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
18h
Senior IT Engineer
Texaport —Edinburgh
- £45 - £65 an hour
- Full-time
- Hybrid work
- Azure
- Analysis skills
- Mentoring
- Annual leave
Quick apply
IT Service Desk Analyst
Terumo Aortic —Inchinnan
- £26,500 a year
Quick apply
Desktop Engineer - On-site Edinburgh
DXC Technology —Edinburgh
- In-person
- Communication skills
1d
SIAM Service Request Analyst
Capgemini —Inverness
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
12d
Desktop Engineer - On-site Edinburgh
GBA5 EntServ UK Limited —Edinburgh
- Full-time
- In-person
- Communication skills
1d

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IT Support Specialist

Nazco Digital Technology and Business Services
Stirling

Quick apply

Job details

Permanent | Full-time
£2,600 - £3,100 a month
2 days ago

Benefits

Free parking
Company pension
Private medical insurance
Sick pay
On-site parking

Qualifications

Technical troubleshooting
Desktop support
Microsoft Outlook
Incident management
Incident queue management
User account provisioning
Ticket management
User account management
IT permissions management
Computer hardware
Ticket management systems
Technical support incident logging
Network support
SharePoint
Technical writing
Customer support
IT incident logging
Application support
Root cause analysis
Communication skills

Full job description

About the Role

Stirling has a growing mix of professional services digital businesses and technology focused organisations and at Nazco Digital Technology and Business Services we help teams stay productive through reliable IT support and well managed systems.

We are looking for an IT Support Specialist who can resolve day to day technical issues support users across business applications and maintain dependable workplace technology.

You will work closely with colleagues across operations customer services and internal systems to investigate support requests provide clear guidance and help keep essential technology running smoothly.

Why Work With Us

The Environment: You will work from our Stirling location in a collaborative support environment where problem solving communication and service quality are highly valued.

Technical Exposure: You will support a range of workplace technology including laptops desktops Microsoft 365 business applications user accounts and network connectivity.

User Impact: Your work will directly help colleagues remain productive by resolving issues quickly and providing clear practical support.

Growth: We support continued development in systems administration cloud services endpoint management networking and IT service operations.

Key Responsibilities

Technical Support: Provide first and second line support for hardware software account access network and business application issues.

Incident Resolution: Investigate technical problems identify likely causes and resolve support requests in line with agreed service expectations.

User Support: Assist colleagues with day to day technical issues and explain solutions in clear straightforward language.

Device Support: Help configure maintain and troubleshoot laptops desktops monitors printers and other workplace equipment.

Microsoft 365 Support: Assist with Outlook Teams OneDrive SharePoint and routine Microsoft 365 account issues.

Access Management: Support password resets user account setup permissions and standard access requests.

Ticket Management: Maintain accurate support records progress notes and resolution details within the service management system.

Technical Documentation: Help maintain troubleshooting guides setup instructions and internal knowledge base information.

What We Are Looking For

Experience: At least 2 years of experience in IT support service desk desktop support or a closely related technical role.

Technical Knowledge: Good understanding of Windows systems Microsoft 365 common hardware networking fundamentals and business applications.

Problem Solving: Able to investigate technical issues methodically identify likely causes and apply practical solutions.

Customer Service: Professional patient and comfortable supporting users with different levels of technical knowledge.

Communication: Clear written and verbal communication skills with the ability to explain technical steps without unnecessary jargon.

Organisation: Able to manage multiple support requests prioritise urgent issues and maintain accurate records throughout the working day.

Tools: Experience with ticketing systems remote support tools endpoint management or IT service management platforms is preferred.

Mindset: You are dependable patient and solution focused. You take ownership of support requests communicate clearly with users and stay organised while helping maintain a reliable day to day technology environment.

Pay: £2,600.00-£3,100.00 per month

Benefits:

Company pension
Free parking
On-site parking
Private medical insurance
Sick pay

Work Location: In person

Quick apply

Refine Your Search

it service desk jobs in scotland

IT Support Specialist

IT Support Analyst

Service Desk Engineer

IT Service Desk and Incident Analyst

IT Service Desk Analyst

Technical Support Engineer

Service Desk Analyst

IT Service Desk Analyst - Edinburgh

IT Field Engineer - Scotland

IT Service Desk Analyst

L1 Service Desk Analyst

IT EUC Team Leader

Service Desk Engineer

Service Delivery Analyst

IT Service Desk Engineer/Agent

Senior IT Engineer

IT Service Desk Analyst

Desktop Engineer - On-site Edinburgh

SIAM Service Request Analyst

Desktop Engineer - On-site Edinburgh

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