It support team Work, Jobs in Scotland (with Salaries)

IT Support Services Technician
Percepta —Glasgow
- £34,000 a year
- Overtime
- Remote
- Azure
- Microsoft Outlook
- Customer service
- Free parking
- Annual leave
Quick apply
IT System Support User
Mowi ASA —Rosyth
- Call to connect
- Microsoft Outlook
- Travel
- IT
5d
BI Analyst & IT Support
Gordon Timber —Nairn
- Full-time
- Analysis skills
- IT
- In-person
- Life insurance
- Referral programme
Quick apply
11d
IT Support Engineer
Police Scotland —Glasgow
- £39,590 - £44,989 a year
- Temporary
- Annual leave
- Employee discount
7d
IT Technician
CTDI —Glenrothes
- Full-time
- Customer service
- IT
- In-person
Quick apply
Regional IT Support Specialist
Omexom UK —Scotland
- Customer service
- In-person
- Communication skills
IT 1st Line Support (UK)
Sign Language Interactions Ltd —Glasgow
- £25,000 - £27,000 a year
- Weekend availability
- Microsoft Excel
- Azure
- Salesforce
- Referral programme
- Sick pay
Quick apply
Computing Officer (Academic Computing) - AD2903
University of St Andrews —St. Andrews
- £38,784 - £46,049 a year
- Full-time
- Hybrid work
- University
- School
- Free parking
- Annual leave
5d
Accounts Payable Clerk
Trainline —Edinburgh
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- ERP systems
- Continuous improvement
5d
IT Assistant
SUMITOMO ELECTRIC U.K. POWER CABLES LTD. —Alness
- Full-time
- Microsoft Outlook
- Customer service
- ERP systems
L1 Service Desk Team Leader
XMA —Livingston
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Team management
- IT
- Employee discount
- Life insurance
Technical Support Analyst
E-Max Systems —East Kilbride
- Up to £26,000 a year
- Full-time
- Customer service
- ERP systems
- No experience needed
Quick apply
Graduate OPS Area/Shift Manager - UK , Amazon Operations
Amazon UK Services Ltd. - A10 —Dundee
- Full-time
- Microsoft Word
- Microsoft Outlook
- Data analysis skills
IT Support Technician
Brooklyn Travel —Glasgow
- Azure
- AWS
- Driving
Quick apply
252800 Junior IT Support Engineer
NHS Scotland —Dumfries
- £29,103 - £31,409 a year
- Call to connect
- Communication skills
- Free parking
11d
IT Support Technician
3 Bravo Ltd —Dyce
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
6d
Inbound Technical Support Advisor
Concentrix —Falkirk
- £26,520 a year
- Full-time
- Communication skills
- Employee assistance programme
- Employee discount
Digital Transformation Assistant – IT
Hall Morrice LLP —Aberdeen
- £1 - £2 a year
- Full-time
- Microsoft Excel
- Azure
- Microsoft Office
- Health & wellbeing programme
- Life insurance
Quick apply
Finance Support
Deutsche Windtechnik Ltd. —Livingston
- Up to £30,000 a year
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
6d
1st/2nd Line Support Technician
Entire IT Solutions —Edinburgh
- £24,000 - £28,000 a year
- Full-time
- Azure
- Customer service
- Windows
Quick apply

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IT Support Services Technician

Percepta -
Glasgow

Quick apply

Job details

Permanent | Full-time
£34,000 a year

Benefits

Free parking
Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount
On-site parking

Qualifications

Azure
Microsoft Outlook
Customer service
Windows
AWS
CompTIA Network+
Computer networking
Organisational skills
ServiceNow
IT
Communication skills
CompTIA A+
Time management
Help desk
Information Technology

Full job description

IT Support Services Technician
GB-SCO-Glasgow

Description

IT SUPPORT SERVICES TECHNICIAN

At Percepta, we bring first-class service across each market we support. As an IT Support Services Technician in the United Kingdom, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture

Employment Details:

Contract Type: Full-Time, Permanent
Working Hours: 40 hours per week, Monday to Friday 8am to 5pm. Paid overtime may be required as needed.
Salary: £34,000 per annum + Annual Performance Bonus

Location: Glasgow

What You’ll Be Doing

The IT Support Technician provides first- and second-line technical support, acting as the primary point of contact for end users to ensure a high level of customer satisfaction. The role involves logging, tracking, and resolving Service Desk requests, managing user access and system permissions, and escalating issues where necessary while maintaining ownership through to resolution. Working in line with documented procedures, the Technician also supports a range of administrative and operational IT tasks as directed by the IT Manager.

During a Typical Day, You’ll

Provide Tier 1 and Tier 2 technical support using phone, ticketing systems, and chat tools.
Accurately log, document, and track incidents in ServiceNow or other required systems.
Carry out daily operational checks and monitor system performance to ensure availability before production hours.
Deliver local IT support including hardware setup, imaging, upgrades, repairs, asset management, and PC relocations.
Administer or support user access management, including ID creation and application permissions.
Work flexibly across IT support shifts, including participation in on-call cover, while escalating complex issues appropriately and supporting a collaborative team environment.

What You Bring to the Role

Associate degree or equivalent work IT experience.
CompTIA A+ desirable
CompTIA Network+ desirable
Mid-level experience of Help Desk or Desktop hardware and software experience in an corporate or call centre environment.
Experience with basic Network troubleshooting.
Experience with basic Azure, Cloud Services (AWS), and Telephony troubleshooting.
Experience with ticketing systems, preferably ServiceNow.

Skills

Strong communication, customer service and organizational skills.
Strong problem resolution and decision-making skills.
Working knowledge of Windows 10/11.
Working knowledge of Outlook and Office365.
A good listener with a proven ability to build relationships with all levels of staff.
Strong time management skills, attention to detail and outstanding follow-up skills.
The ability to work well under pressure with tight deadlines.

Travel

Up to 5% travel may be required.

What You Can Expect

25 days Annual leave to start, increases by 1 day on anniversary of start date for the first 5 years, meaning a potential maximum of 30 days annual leave plus bank holidays.
Company pension
Life Assurance 4 x annual salary
Contributory pension scheme
Private Medical and Insurance and discounted dental scheme
Comprehensive travel insurance for you and family in line with Scheme rules
Discounts on brand new vehicles
Employee Assistance Program (EAP)
Cycle to work scheme
Free On-site parking

About Percepta

Established in 2000 as a joint venture with TTEC, Percepta has specialised in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.

Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:

Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.

Right to Work

Please note: We are unable to provide visa sponsorship for this position. Applicants must already have the legal right to work in the United Kingdom at the time of application.

Equal Opportunities Statement

Percepta is proud to be an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace where all employees feel respected, valued, and empowered to thrive. We welcome applications from all qualified candidates regardless of age, disability, gender identity, marital status, race, religion or belief, sex, or sexual orientation.

#LI-remote

Quick apply

Refine Your Search

it support team jobs in scotland

IT Support Services Technician

IT System Support User

BI Analyst & IT Support

IT Support Engineer

IT Technician

Regional IT Support Specialist

IT 1st Line Support (UK)

Computing Officer (Academic Computing) - AD2903

Accounts Payable Clerk

IT Assistant

L1 Service Desk Team Leader

Technical Support Analyst

Graduate OPS Area/Shift Manager - UK , Amazon Operations

IT Support Technician

252800 Junior IT Support Engineer

IT Support Technician

Inbound Technical Support Advisor

Digital Transformation Assistant – IT

Finance Support

1st/2nd Line Support Technician

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