Operation specialist Work, Jobs in Scotland (with Salaries)

Mobility Support Specialist
TELESOFT LLC DBA CALERO —Edinburgh
- Full-time
- Microsoft Word
- Computer literacy
- Bachelor's degree
Quick apply
Porsche Customer Relations Manager
Sytner —Glasgow
- CRM software
- Computer literacy
- Data entry
- Employee discount
Project Co-ordinator
Hymans Robertson LLP —Edinburgh
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
Quick apply
10d
Operations Specialist I-III (UK)
Airspace —Glasgow
- £36,000 - £65,000 a year
- Remote
Quick apply
11d
FOS & Exec Complaints Specialist
JPMorganChase —Edinburgh
- Weekend availability
- Communication skills
- Banking
Event Coordinator
BiP Solutions —Glasgow
- £28,000 - £32,000 a year
- Full-time
- Continuous improvement
- Travel
- In-person
- Employee discount
- Gym membership
Quick apply
10d
Customer Excellence Specialist - 12 Month Fixed Term Contract
Sky —Livingston
- Full-time
- Hybrid work
- Project management
- Training & development
- Communication skills
- Free parking
- Employee discount
9d
Project Lead: Advice & Information
One Parent Families Scotland —Scotland
- £32,848 - £40,147 a year
- Monday to Friday
- Hybrid work
Global Complaints Specialist - Chase UK
JPMorganChase —Edinburgh
- Full-time
- Master's degree
- Conflict management
- AI
Graduate Opportunities
Andrews Survey —Aberdeen
- Hybrid work
- Travel
Document Control Administrator
CalMac Ferries Limited —Gourock
- £35,667 a year
- Full-time
- Hybrid work
- Microsoft Office
- Continuous improvement
- Organisational skills
- Annual leave
12d
IT Support Specialist
Nazco Digital Technology and Business Services —Stirling
- £2,600 - £3,100 a month
- Full-time
- Microsoft Outlook
- SharePoint
- In-person
- Free parking
- Sick pay
Quick apply
7d
Legal Operations Coordinator
Building Materials Procurement Specialist —Glasgow
- £3,500 a month
- Full-time
- Microsoft Word
- Administrative experience
- Contracts
Quick apply
Specialist Customer Service Advisor
Barclays —Glasgow
- £27,700 a year
- Banking
- Life insurance
Project Assistant
Harmony Fire —Edinburgh
- Full-time
- Microsoft Outlook
- Writing skills
- Continuous improvement
Quick apply
Operational Delivery Professional - Dundee
Department for Work and Pensions —Dundee
- £27,866 a year
- Overtime
- Hybrid work
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
12d
Policy and Administration Officer
Apatura —Edinburgh
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- SharePoint
- Annual leave
- Employee assistance programme
Quick apply
12d
Graduate Engineers – Electrical and Mechanical
Alvance British Aluminium —Fort William
- Full-time
- Engineering
- Maintenance
- Bachelor's degree
- Free parking
- Health & wellbeing programme
Quick apply
11d
Building Materials Procurement Specialist
Building Materials Procurement Specialist —Glasgow
- £2,800 - £3,300 a month
- Full-time
- ERP systems
- Analysis skills
- Continuous improvement
Quick apply
Invergeldie Estate Ranger: Stalking & Estate Operations
Oxygen Conservation —Crieff
- Full-time

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operation specialist jobs near scotland

Mobility Support Specialist

TELESOFT LLC DBA CALERO -
Edinburgh

Quick apply

Job details

Full-time

Qualifications

Live chat
Microsoft Word
Customer service call handling
Inbound customer enquiry call handling
Computer literacy
Ticket management
Microsoft Office Suite
Complaint handling
Bachelor's degree
Ticket management systems
Data entry
Customer interaction
Typing
Communication skills
Time management
Help desk
Mobile devices

Full job description

Calero, the leading technology expense management solution for complex enterprises, is looking for a Mobility Support Specialist to work full-time. As part of Managed Mobility Services, the Mobility Support Specialist supports Calero’s corporate customers by assisting their end-users with process requests for mobility services with vendors across the world. Specialists provide 1st line, and where necessary, 2ndline support, to these end-users with requests including but not limited to: mobile device support, procurement of new devices, sim cards, and other equipment, resolving Help Desk tickets for issues such as data allowances or activations; and providing timely communications and high quality, professional, customer service through a high-volume combination of live calls and chats with end-users.

As a specialist you will:

Provide 1st line support to end-users through high volume calls, chats, and tickets.
Respond to customer inquiries and tickets and provide resolution within the contracted service-level agreement (SLA).
Update required ticketing systems continuously.
Provide and maintain a high quality of service.
Partner with the Service Operations Team.
Adhere to specific guidelines and procedures to ensure tickets are being worked correctly to department standards and client specifications.
De-escalate dissatisfied customers with professionalism, patience, and support.
Escalate all issues that cannot be completed within SLAs to management as soon as possible.
Meet all team metrics and goals, set by management.
Perform other duties as needed upon request from immediate supervisor.

EDUCATION and EXPERIENCE required:

Bachelors’ degree preferred; high school diploma or equivalent required.
Mobile Device and Service Support experience desired.
Proficient in Microsoft Office/Microsoft 365 (Outlook, Word, and Excel).
Vast experience in working with multiple guides and applications to navigate complex ticketing and queries.
Experience multi-tasking in a Tier 2 customer service environment, in which clients can submit any requests or issues utilizing various outlets, such as chat, calls, and tickets.

SKILLS and COMPETENCIES:

Proficiency using and navigating multiple computer applications and systems.
Strong attention to detail and commitment to accuracy.
Adaptability and resilience in a fast-paced, high-volume environment.
Effective time management and prioritization skills with the ability to manage competing demands.
Results-oriented mindset with the ability to meet deadlines and service-level expectations.
Strong interpersonal skills and the ability to work collaboratively across teams.
Efficient keyboarding and data entry skills with a high degree of accuracy.
Excellent verbal and written communication skills, including active listening and customer-focused interactions.

Calero is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sexual orientation, gender identity, age, protected veteran status, or status as a qualified individual with a disability.

Quick apply

Refine Your Search

operation specialist jobs in scotland

Mobility Support Specialist

Porsche Customer Relations Manager

Project Co-ordinator

Operations Specialist I-III (UK)

FOS & Exec Complaints Specialist

Event Coordinator

Customer Excellence Specialist - 12 Month Fixed Term Contract

Project Lead: Advice & Information

Global Complaints Specialist - Chase UK

Graduate Opportunities

Document Control Administrator

IT Support Specialist

Legal Operations Coordinator

Specialist Customer Service Advisor

Project Assistant

Operational Delivery Professional - Dundee

Policy and Administration Officer

Graduate Engineers – Electrical and Mechanical

Building Materials Procurement Specialist

Invergeldie Estate Ranger: Stalking & Estate Operations

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