Retail customer service representative Work, Jobs in Scotland (with Salaries)

Customer Care Associate
Aegon UK —Edinburgh
- £13.45 - £17.05 an hour
- Full-time
- Hybrid work
- In-person
Specialist Customer Service Advisor
Barclays —Glasgow
- £27,700 a year
- Banking
- Life insurance
Customer Service Specialist (Edinburgh)
MotabilityDotNet —Edinburgh
- £34,376 a year
- Hybrid work
- Communication skills
- Annual leave
- Employee discount
2d
Customer Service Advisor
SunbeltRentals —Aberdeen
- £29,725 a year
- Computer literacy
- Continuous improvement
- Computer skills
- Annual leave
Quick apply
Customer Service Representative
Activ8 Mktg —Glasgow
- £14 - £16 an hour
- Full-time
- No experience needed
- In-person
- Leadership
- Free parking
- Gym membership
Quick apply
13h
Customer Service Representative
Diligenta —Stirling
- From £26,228 a year
- Full-time
- Microsoft Word
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Customer Service Assistant
Hex Edinburgh —Edinburgh
- £13 an hour
- Full-time
- Microsoft Word
- CRM software
- Microsoft Outlook
- Store discount
- Employee discount
Quick apply
Customer Service Representative
William Hill —Glasgow
- £12.75 an hour
- Part-time
- Customer service
- Employee discount
Customer Service Advisor
Ascent Consultants —Glasgow
- £14 - £16 an hour
- Full-time
- In-person
- Communication skills
- Free parking
- Employee discount
Quick apply
1d
Senior Customer Service Advisor
Barclays —Inverness
- £27,700 a year
- Weekend availability
- Travel
- Banking
- Life insurance
Senior Customer Service Advisor
Dumfries and Galloway Council —Dumfriesshire
- £28,815 - £30,597 a year
- Weekend availability
- Team management
- Communication skills
- Employee discount
1d
Customer Service Specialist (Luxury)
Huntswood Scotland Limited —Glasgow
- Up to £30,727 a year
- Weekend availability
- Hybrid work
- CRM software
- Sales
- Customer service
- Store discount
- Health & wellbeing programme
Quick apply
2d
Customer Service Advisor
Huntswood —Glasgow
- From £26,227 a year
- Full-time
- Hybrid work
- Computer literacy
- Computer skills
- Communication skills
- Store discount
- Health & wellbeing programme
Quick apply
1d
Customer Service Representative
Opos Limited —Dumbarton
- From £27,300 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Annual leave
Quick apply
Customer Service Representative
Tesco Insurance —Glasgow
- £25,200 - £26,000 a year
- Full-time
- Communication skills
- Employee discount
- Gym membership
9d
Customer Service Advisor
Aviva —Glasgow
- £26,700 - £29,650 a year
- Full-time
- Microsoft Word
- Communication skills
- Employee discount
Customer Service Advisor (Part-time)
Muller Group —East Kilbride
- Part-time
- Microsoft Word
- Communication skills
- Annual leave
- Employee assistance programme
Multi-drop Driver/Customer Service Assistant
Travis Perkins —Inverness
- Weekend availability
- Customer service
- Employee discount
Customer Service Assistant
Wickes —Dumfries
- £8.82 - £12.71 an hour
- Full-time
- Annual leave
- Employee discount
Customer Service Assistant - Greenock
CJ Lang & Son Limited —Greenock
- Weekend availability
- Serving
- Employee discount
- Flexible schedule
9d

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Customer Care Associate

Aegon UK -
Edinburgh

Apply Now

Job details

Full-time
£13.45 - £17.05 an hour

Benefits

Cycle to work scheme
Company pension
Pay rise

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Microsoft Office Suite
Customer support
Customer interaction

Full job description

Job Description Summary

Job Description

Customer Care Associate

Permanent
Location: Edinburgh (Once trained, we believe in the power of in-person collaboration, and our hybrid model requires colleagues to be in the office a minimum of 40% of their time)
Salary: Starting salary is £26,228 with the opportunity to increase through our Pay Progression Scheme once you’re in role. Find out more below.
Working pattern: Full time – 37.5 hours per week (Shift times are between 8:30am – 5:30pm Monday to Friday.
Training: Comprehensive, hands-on training for the first 3 months in our Edinburgh office to set you up for success.

Closing Date: 26th August 2026

At Aegon UK, we are united through a single, clear purpose: Helping people live their best lives.

People are living longer than ever before, and at Aegon UK we're excited by the opportunities this brings. As a purpose-led business, we're focused on supporting our customers as they navigate through new stages of their lives and all the moments that matter.

Following a period of growth and transformation, we are excited to be growing our Customer Care teams in our Edinburgh location.

We Step Up: As a Customer Care Associate, you’re on the front line, the face of our business, the person that our customers rely on to help them manage their financial wellbeing. You’ll answer inbound calls from our customers and help them use the Aegon Platform to manage their money.

We Tune In: We take ownership of our customers satisfaction by listening to their needs and communicating in clear and easy to understand language. We embrace every day as an opportunity to learn and grow, staying curious and committed to continuous improvement. Together, we bring out the best in ourselves and each other.

We are a Force for Good: We help our customers with the big stuff, for the moments that matter: Pensions, Savings, and Investments. We do this through the Aegon Platform, an online service which lets our customers keep the important things in one place, so it’s easier for them to make decisions and plan for their future.

We’ll train you: We’re not looking for financial experts (though they are very welcome!). When you join us, you’ll go straight into our Customer Care Training Academy and learn from some of our experts. Before you deal with customers, we’ll give you the skills and knowhow to delight and support them. All you need to bring is your hunger to learn, a drive to solve problems and the compassion to keep your customers wellbeing at the heart of every interaction.

We’d love to hear from you if:

You’ve got experience in customer service (contact centre, face-to-face, retail, hospitality – that kind of thing).

You’re a good communicator with an eye for detail.

You can put yourself in a customer’s shoes, taking ownership and working flexibly to meet their expectations.

You know your way around typical Microsoft Office tools like Outlook, Teams, Word, Excel

How we’ll look after you:

Our starting salary is £26,228 (or £13.45ph).

We’ll help you develop and grow with our Pay & Progression scheme. By becoming an expert in your role and delivering exceptional service at the highest quality, your financial reward can grow up to £33,240 (£17.05ph)

We’re serious about your future and our enhanced pension scheme is now in place. We ask you to contribute 3% of your salary to your pension and we’ll put in 9%. If you decide to contribute more, we’ll match it up to a combined total of 20% of your salary (that’s 7% from you and 13% from us).

A discretionary annual bonus, depending on personal and company performance.

34 days leave per year (including bank holidays, pro-rated for part-time)

We also offer private medical cover, life assurance, critical illness cover, enhanced parental leave and a variety of lifestyle benefits to help our staff live their best lives, including retail discount vouchers, cycle2work scheme, subsidised restaurant, online GP appointments and travel loans.

What happens next?

Once you’ve submitted your application, you’ll receive an email inviting you to complete a short series of interactive tasks. These are designed by our trusted partners, Arctic Shores, and aim to give us a better understanding of your skills, behaviours, and how you approach different situations.

If you’re successful at this stage, you’ll be invited to a conversation with one of our Talent Acquisition Consultants. This chat will focus more on how you think and respond to various scenarios, rather than your previous experience. If all goes well at this stage, you’ll be invited to interview in person at our Edinburgh office on either Tuesday 8 September 2026. You can find out more about the next steps here.

The legal bits

We’ll need you to confirm you have the right to work in the UK. If we offer you a job and you accept, there are some checks we need to complete before you can start with us. This will include a credit and criminal record check, as well as providing satisfactory references.

Equal Opportunity Employer:

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their age, disability, race, religion/belief, gender, sexual orientation or gender identity.

Work Location: Hybrid remote in Edinburgh EH12

Apply Now

Refine Your Search

retail customer service representative jobs in scotland

Customer Care Associate

Specialist Customer Service Advisor

Customer Service Specialist (Edinburgh)

Customer Service Advisor

Customer Service Representative

Customer Service Representative

Customer Service Assistant

Customer Service Representative

Customer Service Advisor

Senior Customer Service Advisor

Senior Customer Service Advisor

Customer Service Specialist (Luxury)

Customer Service Advisor

Customer Service Representative

Customer Service Representative

Customer Service Advisor

Customer Service Advisor (Part-time)

Multi-drop Driver/Customer Service Assistant

Customer Service Assistant

Customer Service Assistant - Greenock

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