Retentions advisor Work, Jobs in Sct (with Salaries)

Customer Service Advisor
Castle Water Ltd —Ayr
- £24,349 a year
- Weekend availability
- English
- Analysis skills
- In-person
- Life insurance
- Sick pay
Quick apply
13d
Sales Account Manager
Clear Business —Glasgow
- £28,000 - £31,000 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Time management
- Employee discount
Quick apply
Customer Sales Advisor
Aviva —Glasgow
- £28,800 - £31,767 a year
- Full-time
- Employee discount
Senior HR Advisor (Part Time)
Albert Bartlett —Airdrie
- Part-time
- Microsoft Office
- Continuous improvement
- Human resources
- Free parking
- Annual leave
Quick apply
Senior HR Consultant
AAB —Glasgow
- £40,000 - £42,000 a year
- Hybrid work
- Management
- Continuous improvement
- Travel
- Annual leave
- Employee assistance programme
13d
HR Consultant
AAB —Edinburgh
- £30,000 - £32,000 a year
- Hybrid work
- Management
- Sales
- Research
- Annual leave
- Employee assistance programme
8d
Trainee Mortgage Advisor
PRIMIS Mortgage Network —Glasgow
- £50,000 a year
- Part-time
- Remote
7d
Inbound Sales Advisor
Concentrix —Larbert
- £26,520 a year
- Full-time
- Communication skills
- Employee discount
Senior Manager, Customer Success Engineering
Veeam Software —Glasgow
- Remote
- Leadership
- Annual leave
- Employee assistance programme
HR Advisor
Acteon Group Ltd. —Aberdeen
- Full-time
- Bachelor's degree
- Travel
- Recruiting
1d
Customer Service Advisor
Eakin Healthcare —Perth
- £26,719.50 a year
- Full-time
- Hybrid work
- Free parking
- Referral programme
Quick apply
2d
Sales Advisor
Bannatyne —Dumfries
- £12.71 an hour
- Weekend availability
- Sales
- Marketing
- Customer service
- Annual leave
- Employee assistance programme
8d
IT EUC Team Leader
City Facilities Management (UK) —Glasgow
- Full-time
- Google Suite
- Continuous improvement
- Travel
- Work from home
- Employee discount
Senior People Advisor - MATS
GAC —Grangemouth
- Full-time
- Hybrid work
- Human resources
- Mentoring
- Recruiting
- Annual leave
- Employee assistance programme
Quick apply
14d
Territory Manager
Newcross Healthcare Solutions Limited (1) —Edinburgh
- Up to £50,000 a year
- Full-time
- Hybrid work
- CRM software
- Business development
- Analysis skills
Quick apply
In Work Employment Advisor - Recovery Employability Service
Murray's Initiative —Glasgow
- £26,002 a year
- Part-time
2d
Business Development Manager (Travel industry) Scotland
Exoticca —Glasgow
- Full-time
- Hybrid work
- Salesforce
- Business development
- Travel
- Referral programme
Quick apply
Territory Partner
Newcross Healthcare Solutions Limited (1) —Edinburgh
- Up to £36,000 a year
- Full-time
- Hybrid work
- CRM software
- Customer service
Quick apply
13d
Information Security & Data Governance Lead (UK)
SES Energy —Aberdeen
- Full-time
- Hybrid work
- Continuous improvement
Quick apply
Associate Director - Fire & Life Safety
AESG —Edinburgh
- Hybrid work
- Engineering
- Master's degree
- Business development

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retentions advisor jobs near sct

Customer Service Advisor

Castle Water Ltd -
Ayr

Quick apply

Job details

Full-time
£24,349 a year
13 days ago

Benefits

Cycle to work scheme
Company pension
Life insurance
Sick pay
On-site parking

Qualifications

Live chat
Customer service call handling
Inbound customer enquiry call handling
Client engagement
Process improvement
Internal department liaison
English
Microsoft Office Suite
Analysis skills
Customer interaction
Phone etiquette
Communication skills

Full job description

Customer Service Advisor

Looking for a role with work-life balance and no weekend shifts? We’re looking for proactive, confident problem-solvers who can take ownership of tasks and make decisions. If you love helping people and want to grow your career in a supportive, fast-paced environment, this could be the job for you.

As a Customer Service Advisor, you’ll handle customer queries via telephone, our online portal and email, delivering clear, helpful, and accurate responses. Customer Service Advisors are the first point of contact for most customers and should therefore bring enthusiasm and confidence to the role.

The role will report to the Customer Services Team Leader in the Ayr office and will regularly collaborate with all other teams across the business.

Perks you'll enjoy

Salary: £24,349 per year
Company pension, life insurance and sick pay
Monday to Friday schedule, so weekends are all yours
Cycle-to-work Scheme

What you'll be doing

Deliver excellent customer service to our customers via phone, email or webchat, managing their expectations effectively and resolving issues at the first point of contact where possible.
Build rapport, identify customer needs quickly, efficiently, and proactively to maintain exceptional customer service standards.
Understand and review customer bills, taking ownership of customer queries and following them through to resolution.
Contribute towards the customer retention rate by onboarding new customers via change of tenancies and newly created supply points.
Identify the best solutions for both Castle Water and the customer.
Work collaboratively with team members to ensure more complex customer queries are investigated and resolved.
Assist and collaborate with all other area of the business when required, supporting them with queries.
Identify opportunities for automation and improvement of business processes.
Manage workload effectively ensuring all tasks are completed within given timescales.
You will be expected to carry out any other duties that may reasonably be required in line with your main duties.

What you'll bring to the role

Previous Customer Service experience in a similar role is desirable.
Strong problem-solving skills with the ability and resilience to deal with challenge and ambiguity.
Competent in all Microsoft office packages including Excel, office 365.
Must be a strong team player, with the ability to work collaboratively across functions and departments.
Must have strong communication skills with the ability to communicated effectively both internally and externally.
Ability to work under pressure and to meet tight deadlines.
Must have strong logical and analytical skills, an inherent problem solver.

Why choose Castle Water?

Castle Water is redefining the utilities sector as one of the fastest-growing and most successful companies in the UK. Guided by our core values of fairness, transparency, tenacity and being supportive, we deliver outstanding service to a diverse range of customers, including some of the UK’s largest companies and public sector organisations.

We believe in putting people first. Whether it’s creating positive interactions with our customers or fostering a supportive workplace culture, our commitment to fairness and transparency ensures we build lasting relationships with our customers.

With over 20,000 5-star Trustpilot reviews, our reputation is built on trust and excellence. We tackle every challenge with tenacity and a dedication to doing what’s fair and right.

Our head office in Blairgowrie, Perthshire, is located within easy reach of Perth and Dundee. As a company embedded in the local community, we actively participate in events that reflect our supportive values. We also have offices in Brentford, London, and Ayr, offering plenty of opportunities to join our growing team.

If you’re looking for company that’s dynamic, forward-thinking and values-driven, Castle Water is the place for you.

Job Types: Full-time, Permanent

Pay: £24,349.00 per year

Benefits:

Company pension
Cycle to work scheme
Life insurance
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

retentions advisor jobs in sct

Customer Service Advisor

Sales Account Manager

Customer Sales Advisor

Senior HR Advisor (Part Time)

Senior HR Consultant

HR Consultant

Trainee Mortgage Advisor

Inbound Sales Advisor

Senior Manager, Customer Success Engineering

HR Advisor

Customer Service Advisor

Sales Advisor

IT EUC Team Leader

Senior People Advisor - MATS

Territory Manager

In Work Employment Advisor - Recovery Employability Service

Business Development Manager (Travel industry) Scotland

Territory Partner

Information Security & Data Governance Lead (UK)

Associate Director - Fire & Life Safety

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