Business administration apprentice Work, Jobs in Sheepscar, Dur (with Salaries)

Customer Service Agent
Hays Travel —Sunderland
- Full-time
- Remote
- Computer literacy
- Organisational skills
- Computer skills
- Employee discount
Business Services Co-ordination and Improvement Officer
Durham County Council —Durham
- £28,142 - £31,022 a year
- Full-time
- Hybrid work
- Customer service
- Computer literacy
- Continuous improvement
- Annual leave
5d
Apprentice Housing Business Admin
Darlington Borough Council —Durham
- £10,001 - £20,000 a year
- Full-time
- Presentation skills
- Annual leave
5d
IT Support Analyst Apprentice
APPRENTIFY GROUP —Newcastle upon Tyne
- £25,878 a year
- Full-time
- Hybrid work
- Microsoft Word
- Communication skills
- Annual leave
- Employee assistance programme
Business Practitioner Apprentice
Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust —Backworth
- £12.71 an hour
- Full-time
- Data entry
- Communication skills
- Annual leave
Finance Apprentice
KCR —Newcastle upon Tyne
- £24,000 - £26,000 a year
- Full-time
- Analysis skills
- Computer skills
- Accounting
Quick apply
8d
Apprentice Admin/Office Manager
Mitie —Darlington
- £16,686.08 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
Selective Licensing - Apprentice Business Administrator
Stockton-on-Tees Borough Council —Stockton-On-Tees
- Temporary
- Microsoft Office
- Presentation skills
- Organisational skills
- Free parking
- Annual leave
5d
Estates Administration Coordinator
The Auckland Project —Bishop Auckland
- £30,000 a year
- Full-time
- Microsoft Powerpoint
- Customer service
- Databases
- Free parking
- Annual leave
Quick apply
8d
Community Development Worker
Age UK Gateshead —Gateshead
- £12.71 an hour
- Part-time
- Computer literacy
- Project management
- Travel
Quick apply
7d
Rainbow Care Group - Level 3 Business Administration Apprenticeship
Impact Futures Candidate Team —Gateshead
- £8 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Annual leave
Quick apply
Apprentice Digital Learning Content Creator
Vertu Motors —Newcastle upon Tyne
- £24,784.50 a year
- Full-time
- Microsoft Office
- Training & development
- AI
Quick apply
13d
Senior Service Desk Consultant - 3rd Line
TSG —Gateshead
- £0.01 - £45,000.00 a year
- Azure
- Analysis skills
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply

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Customer Service Agent

Hays Travel -
Sunderland

Apply Now

Job details

Full-time

Benefits

Employee discount

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Computer literacy
Organisational skills
Computer skills
Customer support
Customer interaction
Communication skills

Full job description

If you’re passionate about travel, why not come and work at Travel Weekly’s High Street Agency of the Year 2026?

Full-time 37.5 Hours - (This role is office based in our Head Office in Sunderland City Centre.)

About Hays Travel

As the UK’s largest independent travel agency, Hays Travel specialise in providing good value, quality holidays alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 460 Branches throughout the UK, a network of personal travel consultants working from home, and a growing independence group and franchise operation. Our Head Office, based in Sunderland, is home to tour operator teams, finance, events, communications, marketing, people/HR, and IT, plus many more. We have been operating for over 40 years and continue to grow each year.

What it’s like to work for us?

Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.

Of course, it's not all about work, we're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.

Responsibilities

An exciting new role based in our new Customer Support Team has become available. The Customer Support Team provides service to a number of divisions including: Homeworkers, Web , Virtual Call Centre and Independent group Fulfilment.

Working as a Customer Support advisor you will be liaising directly with customers over the phone for any pre-departure queries, amendments to Customers bookings, producing documentation instantly on booking and meeting both customer and agents requirements. You must be performance driven and customer focused, with a positive can-do attitude.

We also have our online support functions which includes engaging with customers via our social media platforms, dealing with Foreign Exchange queries and logging our Trust Pilot reviews.

Competences / Qualifications

Excellent communication, organisational and administration skills
Accuracy and good attention to detail
Ability to work to strict deadlines
Encouraging working attitude and desire to put forward ideas and implement positive changes to working practices as required
Computer literate
Ability to act on own initiative and prioritise workload
Flexibility to suit needs of the business
Motivational and development skills

Specific Duties

To ensure that all bookings are administered professionally and within given timescales
To ensure that all incoming telephone calls are processed on a timely basis and in a first class manner
To ensure e-mails are prioritised and dealt with on a timely basis
Daily/weekly Audit and Exception Reporting
Report any issues/improvements where appropriate
Monitoring and maintaining high productivity

General

To undertake any other duties that may fall into the job criteria
NB – this job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved

Our values

Our SMILE values are embedded into Hays Travel and always demonstrated to ensure you and all our colleagues work well together. Our SMILE values are:

Supportive
Motivational
Innovative
Loyal
Excellent

Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles

Apply Now

Refine Your Search

business administration apprentice jobs in sheepscar, dur

Customer Service Agent

Business Services Co-ordination and Improvement Officer

Apprentice Housing Business Admin

IT Support Analyst Apprentice

Business Practitioner Apprentice

Finance Apprentice

Apprentice Admin/Office Manager

Selective Licensing - Apprentice Business Administrator

Estates Administration Coordinator

Community Development Worker

Rainbow Care Group - Level 3 Business Administration Apprenticeship

Apprentice Digital Learning Content Creator

Senior Service Desk Consultant - 3rd Line

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