Administration & operations support Work, Jobs in Sheffield, Eng (with Salaries)

Quality Assurance and Control Technical Advisor
My Finance Club LTD —Sheffield
- Up to £32,500 a year
- Full-time
- Hybrid work
- Analysis skills
- Financial services
- In-person
- Store discount
- Health & wellbeing programme
Quick apply
Maintenance Operations Administrator
BT —Chesterfield
- £31,529 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
5d
Service Support Assistant
British Red Cross —Sheffield
- £24,878 - £25,827 a year
- Monday to Friday
- Customer service
- Organisational skills
- Annual leave
13h
Personal Assistant to Managing Director
Zakery Khub Solicitors —Sheffield
- £21,157.50 - £31,500.00 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
13d
Case Support Supervisor
India Advocacy Legal & Administrative Services Ltd —Sheffield
- £2,900 - £4,700 a month
- Full-time
- Microsoft Office
- Administrative experience
- Analysis skills
- Free parking
- Employee discount
Quick apply
3d
Office Administrator
Brush Group —Sheffield
- Temporary
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Life insurance
Admin Officer
Sheffield Teaching Hospitals NHS Foundation Trust —Sheffield
- £25,760 - £27,476 a year
- Full-time
- Microsoft Powerpoint
2d
Production and Continuous Improvement Engineer
Niftylift Ltd —Barnsley
- £42,000 - £45,000 a year
- Full-time
- AutoCAD
- CAD
- Engineering
- Free parking
- Employee discount
Quick apply
Branch Compliance & Operations Supervisor
Safetykleen —Dinnington
- £32,000 - £36,000 a year
- 8 hour shift
- Organisational skills
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply
5d
Bank Reconciliation Assistant
Irwin Mitchell —Sheffield
- Communication skills
Executive Assistant
Vladimer Avdalov Technologies Ltd —Sheffield
- £24,420.00 - £56,611.32 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Flexitime
Quick apply
Governance Officer
INOVA Multi-Academy Trust —Sheffield
- £30,024 - £32,597 a year
- Full-time
- Administrative experience
- Travel
- Human resources
- Free parking
- Store discount
Quick apply
17h
Receptionist
Make A Difference Provision Ltd —Sheffield
- £24,420 - £26,000 a year
- Full-time
- Customer service
- English
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
2d
Business Support Administrator
Moore Insight —Sheffield
- £27,000 - £28,000 a year
- Full-time
- Hybrid work
- Customer service
- ERP systems
- Microsoft Office
- Health & wellbeing programme
- Annual leave
Quick apply
12d
Order Fulfilment Specialist
ALH Systems Ltd —Sheffield
- £13.50 - £14.00 an hour
- Temporary
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
6d
Contracts Administrator/ Receptionist
Emeg Group —Chesterfield
- Up to £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health & wellbeing programme
- Annual leave
Quick apply
2d
Operations & Procurement Coordinator
concept one source solution ltd —Belper
- £30,000 - £36,000 a year
- Full-time
- Customer service
- Microsoft Office
- In-person
- Flexitime
Quick apply
12d
Desktop Support Analyst
Brightwell —Chesterfield
- Azure
- Customer service
- Windows
- Free parking
- Employee assistance programme
20h
Data & Examinations Administrator
Sheffield Park Academy —Sheffield
- £24,315.12 - £33,882.00 a year
- Full-time
- Microsoft Excel
- Organisational skills
- IT
- Free parking
- Employee assistance programme
13d
Administration Assistant
Cairn Delivery Service Ltd —Nottingham
- From £27,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
1d

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administration & operations support jobs near sheffield, eng

Quality Assurance and Control Technical Advisor

My Finance Club LTD
Sheffield

Quick apply

Job details

Permanent | Full-time
Up to £32,500 a year

Benefits

Store discount
Health & wellbeing programme
Company pension
Employee discount

Qualifications

System administration
Quality management
Analysis skills
Quality assurance
Financial services
Root cause analysis
Business requirements
Communication skills

Full job description

Job Description:

Role Title: Quality Assurance and Control Technical Adviser

Department: Operations / Customer Experience / Compliance

Location: Sheffield United Kingdom (Hybrid)

Reporting To: Quality Assurance & Training Manager

Salary: up to £32.5k

Role Purpose

The Quality Assurance & EvaluAgent Systems Adviser is responsible for the administration, optimisation, and continuous improvement of the EvaluAgent quality management platform within a regulated financial services environment.

The role acts as the Subject Matter Expert (SME) for EvaluAgent, owning platform configuration, scorecard design, workflow administration, reporting, user management, and integration with operational quality frameworks. Working closely with operational stakeholders and external partners, the role ensures the platform effectively supports quality assurance, competence management, regulatory compliance, and continuous improvement initiatives that drive positive customer outcomes.

Key Responsibilities

EvaluAgent Platform Administration & Ownership

· Act as the primary Subject Matter Expert (SME) for the EvaluAgent platform.

· Administer and maintain system configuration, user access, permissions, workflows, and platform settings.

· Manage platform upgrades, enhancements, testing, and release activities.

· Ensure system integrity, data quality, and governance standards are maintained.

· Develop and maintain platform documentation, processes, and administration guides.

· Provide second-line support and troubleshooting for platform users.

· Scorecard Design & Management

· Design, build, maintain, and continuously improve QA scorecards within EvaluAgent.

· Translate regulatory requirements, business objectives, and operational processes into effective quality measurement frameworks.

· Ensure scorecards align with FCA expectations, Consumer Duty principles, and internal quality standards.

· Review scoring methodologies and assessment criteria to improve consistency, fairness, and reporting accuracy.

· Lead calibration activities to ensure scorecards remain relevant and effective.

Continuous Improvement

· Identify opportunities to optimise platform functionality, workflows, automation, and reporting capabilities.

· Analyse quality and operational data to recommend process improvements and system enhancements.

· Partner with operational teams to implement quality improvement initiatives.

· Support the evolution of quality frameworks, competency models, and assessment methodologies.

· Drive adoption of best practices across quality assurance and performance management processes.

External Partner & Vendor Management

· Act as the primary liaison between the organisation and EvaluAgent.

· Build and maintain effective relationships with external platform providers and implementation partners.

· Manage support requests, enhancement discussions, system issues, and service reviews.

· Coordinate platform development requests and ensure business requirements are clearly documented and delivered.

· Participate in vendor-led workshops, roadmap discussions, and product improvement initiatives.

Reporting & Management Information

· Develop and maintain reporting suites, dashboards, and management information within EvaluAgent.

· Produce quality, compliance, and performance insights for operational stakeholders.

· Ensure reporting accurately supports regulatory, governance, and audit requirements.

· Provide recommendations based on trends, root cause analysis, and quality outcomes.

Quality Assurance Oversight

· Conduct targeted QA assessments where required.

· Support quality calibration and governance activities.

· Provide guidance to assessors and operational leaders on scoring standards and quality frameworks.

· Ensure quality assessments are recorded accurately and consistently within EvaluAgent.

Essential Skills & Experience

· Demonstrable experience administering and configuring EvaluAgent.

· Experience designing and maintaining QA scorecards and quality frameworks.

· Experience acting as a system administrator, platform owner, or SME for quality management systems.

· Strong understanding of FCA regulations, Consumer Duty, and customer outcome requirements.

· Experience working with third-party vendors and technology partners.

· Strong analytical and reporting skills.

· Experience translating business requirements into system solutions.

· Excellent stakeholder management and communication skills.

Desirable

· Experience managing system implementations or platform enhancements.

· Experience with workflow automation and reporting tools.

· Knowledge of competence frameworks and accreditation processes.

· Experience within financial services, contact centres, or regulated environments.

Additional Competencies

· System Administration & Configuration

· Platform Ownership

· Stakeholder Management

· Vendor Relationship Management

· Process Improvement

· Data Analysis & Reporting

· Change Management

· Technical Problem Solving

· Quality Governance

· Continuous Improvement

Job Types: Full-time, Permanent

Pay: Up to £32,500.00 per year

Benefits:

Company pension
Employee discount
Health & wellbeing programme
Store discount

Application question(s):

Do have a disability that will require any reasonable adjustments for the interview/recruitment process or job role (working in-person from the office) ?

Work Location: Hybrid remote in Sheffield S1 2BJ

Quick apply

Refine Your Search

administration & operations support jobs in sheffield, eng

Quality Assurance and Control Technical Advisor

Maintenance Operations Administrator

Service Support Assistant

Personal Assistant to Managing Director

Case Support Supervisor

Office Administrator

Admin Officer

Production and Continuous Improvement Engineer

Branch Compliance & Operations Supervisor

Bank Reconciliation Assistant

Executive Assistant

Governance Officer

Receptionist

Business Support Administrator

Order Fulfilment Specialist

Contracts Administrator/ Receptionist

Operations & Procurement Coordinator

Desktop Support Analyst

Data & Examinations Administrator

Administration Assistant

I want to receive the latest job alerts for administration & operations support in sheffield, eng

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