Duty manager/supervisor Work, Jobs in Sheffield, Eng (with Salaries)

Customer Relations Supervisor
Northern Trains —Sheffield
- £32,543 a year
- Weekend availability
- Customer service
- Organisational skills
- IT
- Employee assistance programme
- Employee discount
Customer Relations Manager
Northern Trains —Sheffield
- £36,804 - £38,456 a year
- Weekend availability
- Customer service
- Organisational skills
- IT
- Employee assistance programme
- Employee discount
5d
Duty Manager
SPAR —Sheffield
- £13.75 an hour
- Full-time
- Supervising experience
- Employee discount
- Flexible schedule
Deputy Facilities Manager
University of Sheffield —Sheffield
- £32,080 - £39,906 a year
- Full-time
- Hybrid work
- Customer service
- University
- Communication skills
- Annual leave
- Employee discount
12d
Duty Manager/Supervisor
Marstons Nottinghamshire —Worksop
- Up to £13.80 an hour
- Full-time
- Hospitality
- Bar
- Management
- Free parking
- Employee stock purchase plan
Quick apply
6d
Soft services manager
Bardwood —Doncaster
- £42,000 a year
- Weekend availability
- Management
- Maintenance
- Microsoft Office
Quick apply
Retail Supervisor
Screwfix —Sheffield
- £14.08 an hour
- Weekend availability
- Annual leave
- Employee discount
11d
Supervisor
Popeyes UK —Sheffield
- £12.75 - £13.25 an hour
- Full-time
- Supervising experience
- Communication skills
- Employee discount
- Flexible schedule
Quick apply
5d
Caretaker
Tinsley Meadows Primary Academy —Sheffield
- £26,402 - £28,598 a year
- Part-time
- Maintenance
- Supervising experience
- First Aid Certification
Quick apply
Retail Supervisor (25 hrs)
Deichmann —Rotherham
- Up to £13.91 an hour
- Part-time
- Customer service
- Supervising experience
- Leadership
Postgraduate Research Support Lead
University of Sheffield —Sheffield
- £48,822 - £58,225 a year
- Full-time
- Hybrid work
- University
- No degree
- School
- Annual leave
- Employee discount
12d
Events Supervisor
Magna —Rotherham
- From £13.12 an hour
- Part-time
- Hospitality
- Bar
- Customer service
- Free parking
- Employee discount
Quick apply
5d
Shift Supervisor
Great Bear —Blyth
- £35,621 a year
- Full-time
- Microsoft Office
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
Quick apply
PAT Testing Supervisor
University of Sheffield —Sheffield
- £32,080 - £39,906 a year
- Full-time
- Hybrid work
- Google Suite
- Microsoft Office
- Continuous improvement
- Annual leave
- Employee discount
8d
Operations Controller
2Excel Aviation —Doncaster
- 12 hour shift
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
- Employee assistance programme
- Life insurance
Quick apply
Performance Venues - Facilities Assistant
University of Sheffield —Sheffield
- £23,742 - £24,685 a year
- Part-time
- Hybrid work
- Customer service
- Maintenance
- University
- Annual leave
- Employee discount
8d
Wood Mill Manager
Sofa Brands International —Sutton-In-Ashfield
- £42,000 - £45,000 a year
- Full-time
- Management
- Continuous improvement
- Free parking
- Health & wellbeing programme
Quick apply
Service Coordinator
Photuris Ltd —Sheffield
- £26,227.50 a year
- Full-time
- Customer service
- Care experience
- Administrative experience
- Free parking
- Health & wellbeing programme
Quick apply
8d
Production Radiochemist
Alliance Medical Ltd —Sheffield
- £34,500 a year
- Nights as needed
- Laboratory experience
- Analysis skills
- Organisational skills
Quick apply
Site Supervisor
Glanua —Barnsley
- Full-time
- Engineering
- Project management
Quick apply

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Customer Relations Supervisor

Northern Trains -
Sheffield

Apply Now

Job details

£32,543 a year

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Free or subsidised travel
Employee discount
Car scheme

Qualifications

Customer service
Complaint handling
Organisational skills
IT
Communication skills

Full job description

BUSINESS FUNCTION: Customer & Commercial
SALARY: £32,543
ROLE TYPE: Permanent
LOCATION: Sheffield
HOURS: 36 per week (Shift patterns below)

When journeys don’t go to plan, it’s the response that people remember.

As part of our Customer Experience team, you’d step into a role where your decisions make a real difference – not just to individual customers, but to how Northern is seen and trusted every day. You’ll take the lead on complex and sensitive cases, support the wider team, and help keep everything running smoothly behind the scenes.

This is a role with real influence. You’ll balance hands-on customer work with team oversight, making sure standards stay high, people feel supported, and customers get the right outcome – even in the most challenging situations.

What you’ll be doing

You’ll be the steady hand that keeps things on track, with a mix of leadership, problem-solving and customer care:

Taking ownership of complex and escalated complaints, working towards fair outcomes for both customers and the business
Managing cases end-to-end, ensuring accurate records and compliance with our obligations
Acting as duty manager, keeping an eye on team performance and making sure service levels are met
Supporting colleagues day to day, helping them stay productive and confident in their roles
Responding to sensitive situations from Help Points, including lift entrapments and accessible facilities, working closely with station teams and control
Supporting assisted travel bookings, making sure journeys are accessible and stepping in when plans need to change
Working with teams across Northern – from operations to retail – to resolve customer issues
Monitoring trends and identifying opportunities to improve performance and customer satisfaction
Proactively contacting customers following incidents or poor experiences, helping close the loop and rebuild trust
Overseeing Delay Repay audits and ensuring processes are followed correctly
Recording incidents such as accidents or damage, making sure the right steps are taken for further investigation
Supporting processes like Freedom of Information (FOI) and General Data Protection Regulation (GDPR) compliance

Our Supervisors work a 5-day week including 1 weekend day. We have a hybrid approach with 3 days a week in the contact centre and 2 days from home (this will always include the weekend day). We have a range of fixed shift patterns which will need to be filled ranging from: 6am - 2pm/10am - 6pm and 3pm - 11pm

About you

You bring calm, clarity and good judgement – especially when things get complex.

Here’s what will help you succeed:

Experience in a customer service environment, including handling complaints and escalations
Confidence supervising or supporting a team, with the ability to lead by example
Strong organisational skills – you know how to prioritise and keep things moving
Confidence using systems such as Customer Relationship Management (CRM) tools
Excellent written communication, with a clear and professional tone
The ability to stay calm and make sound decisions in sensitive or high-pressure situations
A sharp eye for detail, with the ability to spot trends and improve how things are done
Strong relationship-building skills across teams and stakeholders
A proactive mindset – you don’t wait for problems, you get ahead of them

If you enjoy solving tricky problems, supporting others, and making a genuine impact on customer experience, you’ll feel right at home here.

What’s in it for you?

At Northern, we don’t just value our people - we go the extra mile to support them. Here’s a taste of what you can look forward to:

Free Travel: Unlimited free travel for you, your partner, and your dependents on Northern services. Plus up to 75% discount on other networks in the UK and Europe.

Generous Pension Scheme: We top up your contributions by 1.5 times.

Enhanced Family Benefits: We offer 9 months of full pay for maternity leave and 2 weeks for paternity leave.

Cycle to Work Scheme: Save up to 42% on a bike and spread the cost.

Electric Car Scheme: Lease a brand new electric or plugin hybrid car.

Exclusive Discounts: From shopping to wellbeing, Northern Perks has you covered.

Employee Assistance Programme: 24/7 support for family, lifestyle, and more.

Training and Career Development: We offer tailored training to our colleagues and opportunities to gain recognised qualifications. Plus enhanced career pathways no matter what part of the business you’re in.

Recognition: We know how important it is to show how much we appreciate our people. That’s why we have our Northern Lights and Northern Sparks Awards, recognising and celebrating brilliance every day.

Why Northern?

We’re more than just a train operator. We’re the heartbeat of the North – connecting communities, creating opportunities, and driving sustainable growth. With 2,650 trains running daily, we’re on a mission to improve rail travel and enhance the customer experience while protecting the environment.

Back in 1825, the first passenger train set off in the North of England, beginning a journey that would transform travel across the world. We’ve recently celebrated 200 years of the modern railway and, as we reflect on that legacy, our focus is now on the future as Great British Rail takes shape. Join us at this pivotal moment in rail history and play your part in our journey.

A place for everyone

The best journeys happen when everyone feels welcome on board.

At Northern, we don’t just move people from A to B - we’re building a team where everyone feels they belong. Our talent team can make reasonable adjustments to the process if that’s something you need. We're also a Level 2 Disability Confident employer, so if you meet the minimum criteria for the role, we’ll always offer an interview.

We automate parts of our screening process to remove any unconscious bias and to make sure every application is treated fairly. All successful offers will be subject to a DBS check and a medical assessment.

No matter your background, experience, or whether you call it a bap, barm, or cob… there’s a place for you here in the railway.

Apply Now

Refine Your Search

duty manager/supervisor jobs in sheffield, eng

Customer Relations Supervisor

Customer Relations Manager

Duty Manager

Deputy Facilities Manager

Duty Manager/Supervisor

Soft services manager

Retail Supervisor

Supervisor

Caretaker

Retail Supervisor (25 hrs)

Postgraduate Research Support Lead

Events Supervisor

Shift Supervisor

PAT Testing Supervisor

Operations Controller

Performance Venues - Facilities Assistant

Wood Mill Manager

Service Coordinator

Production Radiochemist

Site Supervisor

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