Customer support & client services occupations Work, Jobs in Shute, Dev (with Salaries)

Customer Service Advisor - Highways
Civic Recruitment Limited —Northleigh
- £19.36 an hour
- Full-time
- Hybrid work
- Social media management
- Customer service
- English
Quick apply
8h
Customer Service Advisor
Screwfix —Yeovil
- £13.08 an hour
- Weekend availability
- Customer service
- Microsoft Office
- Employee discount
Customer Service Assistant
Somerset Council —Taunton
- £24,796 - £25,185 a year
- Full-time
- Hybrid work
- English
- IT
- Computer skills
- Annual leave
- Employee assistance programme
11d
Customer Experience Manager
LUNA & me —Beaminster
- £35,000 - £38,000 a year
- Full-time
- Management
- Customer service
- No experience needed
- Free parking
- Employee discount
Quick apply
6d
Account Manager
Sykes Holiday Cottages —Lyme Regis
- £25,000 a year
- Full-time
- Hospitality
- Customer service
- Microsoft Office
Quick apply
Customer Service Representative
Llexeter Ltd —Exeter
- £25,500 - £28,000 a year
- Full-time
- Communication skills
- Free parking
- Flexitime
Quick apply
18h
Client Support Specialist
Iconography Ltd —Ilminster
- £28,000 - £35,000 a year
- Full-time
- Hybrid work
- CRM software
- Customer service
- Microsoft Office
- Free parking
- Work from home
Quick apply
13d
Customer Service Advisor(Specialist)
Somerset Council —Taunton
- £21,072 - £22,817 a year
- Hybrid work
- Customer service
- IT
- Computer skills
- Annual leave
7d
Customer Service
The White Horse Cafe —Sidmouth
- From £12.50 an hour
- Part-time
- Bilingual
- Customer service
- English
- Employee discount
Quick apply
Customer Service Advisor
Bako group —Cullompton
- £23,504 a year
- Monday to Friday
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
Customer Service Advisor
Somerset Council —Taunton
- £14,634 - £15,101 a year
- Hybrid work
- Customer service
- Communication skills
- Annual leave
5d
Trainee Customer Service Representative (CSR)
The Pollard Group —Exeter
- £21,200 - £25,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Organisational skills
Quick apply
Customer Service Representative (Account Manager)
The Pollard Group —Exeter
- Full-time
- Hybrid work
- CRM software
- Customer service
- IT
Quick apply
Call Centre Manager
Practice Plus Group IUC —Exeter
- £71,043.70 a year
- Leadership
Client Services Assistant
Stephens Scown —Exeter
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Annual leave
14d
Customer Service Co-ordinator
Millbrook Healthcare Group Ltd —Exeter
- £25,396.80 a year
- Full-time
- Management
- Customer service
- Microsoft Office
- Free parking
- Employee discount
Quick apply
Hire Controller
SunbeltRentals —Exeter
- Sales
- Customer service
- Computer literacy
- Annual leave
Quick apply
Closing Specialist
Crowdcube —Exeter
- Up to £35,000 a year
- Hybrid work
- Spanish
- Sales
- Customer service
Account Manager
Swanky —Exeter
- Full-time
- Hybrid work
- Travel
- Organisational skills
- Agile
- Employee assistance programme
- Flexible schedule
Quick apply
Account Manager / Senior Account Manager
Tribe Digital —Exeter
- Monday to Friday
- Travel
- IT
- Communication skills
- Annual leave
- Flexible schedule

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Customer Service Advisor - Highways

Civic Recruitment Limited
Northleigh

Quick apply

Job details

Full-time
£19.36 an hour
8 hours ago

Qualifications

Social media management
Customer service
English
Microsoft Office
IT
Customer support
Communication skills
Time management

Full job description

3 months contract with a Local Authority

Job Title: Customer Service Advisor - Highways

Job Purpose

The Highways Customer Service Hub Officer plays a key role in delivering a customer-focused service across the Highway and Transport Service. The post holder will act as the primary point of contact for customers, managing enquiries, complaints, and service requests through various communication channels including telephone, email, correspondence, and social media.

The role is responsible for ensuring a positive customer experience by taking ownership of customer enquiries, coordinating responses with internal teams and contractors, and keeping customers informed throughout the resolution process. The post holder will support the delivery of customer excellence by providing timely, accurate, and professional responses while contributing to continuous improvement within the Highways Service.

Key Responsibilities

Deliver high-quality customer service by handling enquiries, complaints, and service requests through telephone, email, written correspondence, and social media.
Take ownership of customer enquiries from initial contact through to resolution, ensuring regular communication and updates are provided.
Proactively engage with residents, community groups, and Councillors regarding planned highways activities and service updates.
Liaise with Highways Officers, contractors, Customer Service Centre colleagues, and other stakeholders to coordinate responses and service delivery.
Provide accurate and timely information to customers and internal teams to ensure efficient issue resolution.
Monitor and manage customer cases within agreed performance targets and service standards.
Support the coordination and administration of Freedom of Information (FOI) requests, ensuring compliance with statutory deadlines and quality standards.
Identify recurring issues and provide feedback to support service improvements and reduce unnecessary customer contacts.
Use social media channels professionally to engage with customers and provide service information.
Maintain accurate records on relevant systems and databases.
Contribute to the delivery of the Highway Service Business Plan and customer service objectives.
Participate in team meetings, training, and development activities.
Work flexibly to support service delivery between 8:00am and 5:00pm.
Travel to other WSCC locations across the county when required.

Essential Experience

Previous experience in a customer service, contact centre, customer support, or public-facing role.
Experience handling customer enquiries and complaints through multiple communication channels.
Experience working in a fast-paced environment with the ability to manage competing priorities.
Experience building positive working relationships with internal and external stakeholders.
Experience using IT systems, databases, and Microsoft Office applications.
Experience maintaining accurate records and managing customer information.

Desirable Experience

Experience within local government, highways, transport, or public sector services.
Experience coordinating Freedom of Information (FOI) requests.
Experience using customer relationship management (CRM) systems.
Experience managing social media customer interactions.

Qualifications

Essential

GCSEs (or equivalent) including English and Mathematics at Grade C/4 or above.
Evidence of continuous professional development relevant to customer service or administration.

Desirable

Customer Service Qualification (Level 2 or above).
Business Administration Qualification or equivalent.
Institute of Customer Service qualification or similar professional accreditation.

Skills and Competencies

Excellent verbal and written communication skills.
Strong customer service and relationship-building abilities.
Ability to manage difficult conversations professionally and sensitively.
Strong organisational and time-management skills.
Ability to work independently and as part of a team.
Good problem-solving and decision-making skills.
High level of attention to detail and accuracy.
Competent IT skills, including Microsoft Office and customer management systems.
Commitment to delivering customer excellence and continuous improvement.

Additional Information

37 hours per week
Pay Rate: £19.36 per hour (UMB)
Location: Northleigh Depot
Hybrid working arrangement with a requirement to attend the office two days per week, including Wednesday.
Working hours are generally between 8:00am and 5:00pm, with flexibility required to support business needs.
This is primarily a desk-based role involving frequent telephone contact and customer interaction.
Occasional travel to other WSCC locations may be required.
The successful candidate must be able to communicate effectively in English with members of the public and a range of stakeholders.
Right to work in the UK is required.

Quick apply

Refine Your Search

customer support & client services occupations jobs in shute, dev

Customer Service Advisor - Highways

Customer Service Advisor

Customer Service Assistant

Customer Experience Manager

Account Manager

Customer Service Representative

Client Support Specialist

Customer Service Advisor(Specialist)

Customer Service

Customer Service Advisor

Customer Service Advisor

Trainee Customer Service Representative (CSR)

Customer Service Representative (Account Manager)

Call Centre Manager

Client Services Assistant

Customer Service Co-ordinator

Hire Controller

Closing Specialist

Account Manager

Account Manager / Senior Account Manager

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