Technical support specialist Work, Jobs in Sidcup, Gtl (with Salaries)

Technical Support Specialist (Hybrid)
CameraMatics —Sidcup
- Hybrid work
- Computer Science
- Computer networking
- Organisational skills
IT Support Engineer (1st to 2nd Line Progression)
3Gi Technology Ltd —Brentwood
- £28,000 - £32,000 a year
- Full-time
- In-person
- Communication skills
- Free parking
- Sick pay
Quick apply
Support Specialist in the UK
TicketCo —London
- Remote
- AI
- Communication skills
Graduate Digital Marketing Executive (B2B Technical Products)
Level Developments Ltd —Croydon
- £28,000 - £32,000 a year
- Full-time
- Marketing
- Social media management
- Bachelor's degree
Quick apply
Construction Document Controller / Administrator
W.B. Simpson & Sons —Redhill
- £32,000 - £36,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Travel
- Free parking
Quick apply
Group IT Support Technician
WJ King Group —Dartford
- £35,000 - £45,000 a year
- Full-time
- Maintenance
- Travel
- Organisational skills
- Employee discount
Quick apply
2d
Business Analysts — All Levels - UK Wide
Concept AI Ltd —London
- £35,000 - £120,000 a year
- Full-time
- Hybrid work
- Engineering
- Analysis skills
- Bachelor's degree
- Flexitime
- Work from home
Quick apply
IT Service Desk Analyst
Hampshire Trust Bank —London
- Full-time
- Writing skills
- Travel
- Computer skills
- Annual leave
Quick apply
9d
Customer Service Coordinator (Technical)
Hi Spec Motorsport Ltd —Dartford
- £27,000 - £29,000 a year
- Full-time
- Engineering
- Organisational skills
- In-person
- Free parking
Quick apply
11d
Workshop Technician - Motorsport Industry
Hi Spec Motorsport Ltd —Dartford
- £26,000 - £29,000 a year
- Full-time
- English
- In-person
- Hand tools
Quick apply
Product Support Specialist (Part-Time)
Bedrock Learning —London
- £15,000 - £18,750 a year
- Part-time
- Remote
- Bachelor's degree
- Communication skills
- School
Quick apply
11d
QA & User Acceptance Testing Consultant- London
FDM Group —London
- Communication skills
- Banking
- Time management
- Annual leave
Technical Product Support Specialist (Smart Home & AV)
AWE Europe Ltd —Epsom
- £25,420 - £30,000 a year
- Full-time
- English
- Travel
- Computer networking
- Free parking
- Profit sharing
Quick apply
Project Aconex Administrator
Avondale Construction Ltd —London
- £17.50 an hour
- Microsoft Word
- Microsoft Outlook
- Administrative experience
Quick apply
2d
Resourcing Consultant
Capax —London
- £28,000 - £60,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- In-person
Quick apply
Assembly Operative (FTC 4-5 Weeks)
Project Better Energy —Dartford
- From £12.71 an hour
- Full-time
- Quality control
- Warehouse experience
- In-person
- Free parking
- Employee discount
Quick apply
2d
Product Specialist
Siena AI —London
- Full-time
- Remote
- AI
Client Placement Specialist
UK Therapy Guide —London
- £14 an hour
- Part-time
- Remote
- Google Suite
- Computer skills
- Communication skills
- Work from home
Quick apply
4d
Customer Support Specialist - UK
splose —London
- Full-time
- Hybrid work
- Communication skills
Quick apply
Customer Support Associate - APAC
Synthesia —London
- Weekend availability
- Remote
- Communication skills
10d

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Technical Support Specialist (Hybrid)

CameraMatics -
Sidcup

Apply Now

Job details

Qualifications

Technical troubleshooting
Customer service call handling
Computer Science
Inbound customer enquiry call handling
Stakeholder collaboration
Ticket management
Ticket management systems
Technical support incident logging
Computer networking
Organisational skills
Technical writing
Customer support
Customer interaction
Multidisciplinary collaboration
Communication skills
Remote diagnostics
Help desk
Information Technology

Full job description

Who we are

We’re on a mission to transform how fleets operate, using cutting-edge camera technology, AI, machine learning and telematics to make roads safer and businesses smarter.

As an award-winning SaaS company in a high-growth phase, we’re scaling fast and expanding into new markets worldwide. Our technology gives fleet operators real-time visibility, reduces risk, improves efficiency, and helps set new safety standards across the industry.

Join a global, ambitious team and be part of what's next!

The Role

As a Technical Support Specialist at CameraMatics, you will be the first point of contact for our customers, guiding them through technical challenges and ensuring their satisfaction. You will play a crucial role in troubleshooting issues, providing timely solutions, and contributing to the overall success of our customers' experience with our products.

What you'll do

Deliver exceptional first-line technical support to customers through phone, email, and other communication channels, ensuring a professional, responsive, and customer-focused experience.
Investigate, diagnose, and resolve technical issues relating to Cameramatics products and services, applying a structured and methodical approach to troubleshooting.
Accurately document customer interactions, technical issues, troubleshooting steps, and resolutions within the ticketing system to maintain high-quality support records and knowledge sharing.
Work closely with cross-functional teams, including Engineering, Product, and Customer Success, to resolve complex technical challenges and ensure timely issue resolution.
Manage issue escalation processes effectively, ensuring unresolved cases are routed to the appropriate teams while maintaining clear communication and ownership through to resolution.
Identify recurring issues, trends, and opportunities for improvement, providing actionable feedback to support product enhancements, operational efficiencies, and an improved customer experience.
Contribute to the development and maintenance of technical documentation, knowledge base articles, troubleshooting guides, and customer training materials to promote self-service and knowledge sharing.
Support a global customer base by participating in a shift-based support rota, demonstrating flexibility and adaptability to work alternative hours as required to meet business and customer needs.
Take ownership of customer issues from initial contact through to resolution, ensuring customers are kept informed and receive timely updates throughout the support journey.
Continuously develop technical knowledge and product expertise, staying up to date with new features, technologies, and industry developments to provide best-in-class customer support.

What we’re looking for

2+ years of experience in a technical support or customer-facing technical role, ideally within a software or technology environment.
A strong interest in technology and problem-solving, with a solid understanding of computer systems, networking, and troubleshooting. A degree in Computer Science, Information Technology, or a related field is welcome but not essential.
Experience using diagnostic tools, remote support technologies, and structured troubleshooting approaches to investigate and resolve issues effectively.
Strong written and verbal communication skills, with the ability to explain technical concepts clearly and confidently to both technical and non-technical audiences.
A customer-focused mindset, with a genuine passion for delivering a positive customer experience and helping users find the right solutions.
The ability to work independently while also collaborating effectively with colleagues in a fast-paced and evolving environment.
Strong organisational skills, attention to detail, and the ability to manage multiple priorities while maintaining a high standard of work.

Why Join CameraMatics?

High-growth global SaaS company
Collaborative team culture, fast moving & focused on quality
Opportunity to grow with a scaling business
Hybrid working: 4 days in office, 1 day working remote

Apply Now

Refine Your Search

technical support specialist jobs in sidcup, gtl

Technical Support Specialist (Hybrid)

IT Support Engineer (1st to 2nd Line Progression)

Support Specialist in the UK

Graduate Digital Marketing Executive (B2B Technical Products)

Construction Document Controller / Administrator

Group IT Support Technician

Business Analysts — All Levels - UK Wide

IT Service Desk Analyst

Customer Service Coordinator (Technical)

Workshop Technician - Motorsport Industry

Product Support Specialist (Part-Time)

QA & User Acceptance Testing Consultant- London

Technical Product Support Specialist (Smart Home & AV)

Project Aconex Administrator

Resourcing Consultant

Assembly Operative (FTC 4-5 Weeks)

Product Specialist

Client Placement Specialist

Customer Support Specialist - UK

Customer Support Associate - APAC

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