IN PIZZA WE CRUST...
AND OUR PEOPLE DEVELOPMENT IS THRUST!
Customer Service, Administration & Telesales Assistant
Location: Slough, Berkshire (SL3 0DF)
Position type: Permanent, Full-time
Salary: Up to £30,000 per annum + bonus + benefits
Reports to: Head of Operation
Working pattern: Monday–Friday, 9.00am–5.30pm, with an early finish at 4.00pm on Fridays once a month
Office based or Hybrid: Office based
THE COMPANY
PizzaSi Distribution UK Limited is a leading, award-winning, multi-site pizza solutions business, importing and distributing exceptional pizza bases and filled pizzas across the UK and international markets.
With a proud 17-year heritage, we operate across B2B and B2C markets and have built an outstanding reputation for quality, consistency and service.
Our products are made using traceable raw materials at our state-of-the-art, BRC/IFS/Bio-certified production facility in the Marche region of Italy. From restaurants and hotels to catering companies, leisure facilities and major foodservice partners, our pizza solutions are enjoyed by customers across the UK, Ireland, Europe, USA and Australia.
We're a fast-growing, ambitious business with big plans — and our people are at the heart of everything we do.
Great pizza, great people and plenty of opportunity to grow.
ABOUT THE ROLE
Are you an organised, confident and commercially minded customer service professional who enjoys speaking to customers and building relationships?
Do you like picking up the phone, creating opportunities, solving problems and making sure customers receive fantastic service?
If you're someone who can combine excellent administration and customer service with a natural sales instinct, this could be the role for you.
As our Customer Service, Administration & Telesales Assistant, you will play an important role across our customer service and commercial functions.
You'll be responsible for supporting existing customers, generating new sales opportunities, processing orders, following up leads and helping our commercial team convert opportunities into new business.
This is a varied role where customer service, administration, lead generation and sales all come together.
KEY RESPONSIBILITIES
1. LEAD GENERATION
Lead generation will be an important part of the role, supporting both our telesales and field sales activities.
You'll help identify and develop new business opportunities by:
- Contacting prospects generated through advertising, marketing campaigns, exhibitions, referrals and other lead-generation activities.
- Making outbound calls to prospective customers and introducing PizzaSi's products and solutions.
- Asking effective qualifying questions to understand a prospect's business, requirements, purchasing needs and level of interest.
- Identifying high-quality sales opportunities and qualifying prospects for the commercial team.
- Recording lead information and activity accurately within our CRM/database.
- Following up on enquiries and marketing-generated leads in a timely manner.
- Passing qualified leads to Business Development Managers, field sales representatives or other members of the commercial team.
- Maintaining accurate records of lead status, next actions and outcomes.
- Supporting the commercial team with prospect research and account information.
- Helping to continuously increase the number and quality of sales opportunities entering the pipeline.
The goal is simple: create more quality conversations and more opportunities for the sales team to win new business.
2. DIRECT SALES & TELESALES
You'll also have responsibility for speaking directly with existing customers and new prospects to generate sales.
Responsibilities will include:
- Making outbound sales calls to existing customers and new prospects.
- Identifying opportunities to introduce PizzaSi products to new customers.
- Understanding customer requirements and recommending suitable products.
- Communicating product features, benefits and commercial advantages.
- Responding confidently to common customer objections and questions.
- Following up quotations, enquiries and previous conversations.
- Re-engaging dormant or inactive customers.
- Identifying opportunities to increase customer spend and product penetration.
- Supporting promotional campaigns and new product launches.
- Recording sales activity and outcomes accurately.
- Working closely with the Commercial Team and wider sales team to convert opportunities.
You'll be provided with the tools, product knowledge and support needed to become confident in communicating our proposition.
3. ORDER PROCESSING
You'll play an important role in ensuring customer orders are processed accurately and efficiently.
Responsibilities include:
- Processing new and repeat customer orders.
- Confirming product availability, quantities and delivery requirements.
- Liaising with logistics, warehouse and production teams to ensure orders are fulfilled correctly.
- Handling changes, amendments and cancellations.
- Communicating delivery information to customers.
- Resolving order discrepancies quickly and professionally.
- Maintaining accurate customer and order records.
- Following up on outstanding orders where necessary.
- Identifying opportunities to introduce additional products when customers place repeat orders.
Cross-Selling & Up-Selling
Every customer interaction is an opportunity to add value.
You'll be encouraged to identify relevant opportunities to introduce:
- Additional pizza products.
- New product ranges.
- Complementary products.
- Promotional offers.
- Products that may improve the customer's overall solution.
The aim isn't simply to sell more, it's to understand the customer and recommend products that genuinely meet their needs.
4. CUSTOMER SERVICE
Providing exceptional customer service will be at the heart of the role.
You'll:
- Act as a friendly and professional first point of contact for customers via telephone and email.
- Respond promptly to customer enquiries and requests.
- Deal with questions relating to products, orders and deliveries.
- Handle customer complaints professionally and work towards effective resolutions.
- Follow up with customers after orders to ensure they are satisfied.
- Contact customers to update contact details and account information.
- Keep CRM and customer records accurate and up to date.
- Inform customers about relevant new products, promotions and opportunities.
- Re-engage customers who haven't ordered recently.
- Build strong, long-term customer relationships.
- Identify potential issues and proactively resolve them before they become problems.
Great customer service isn't just about solving problems — it's about creating customers who want to keep coming back.
5. ADMINISTRATION & SALES SUPPORT
You'll provide administrative support to the rest of the team and wider commercial team, including:
- Maintaining accurate customer and prospect records.
- Updating CRM systems and databases.
- Preparing quotations and customer documentation.
- Processing sales orders and related paperwork.
- Preparing sales reports and spreadsheets.
- Supporting customer onboarding.
- Organising product samples and information.
- Supporting sales campaigns and promotions.
- Assisting with trade exhibitions and customer events.
- Coordinating meetings and follow-up actions.
- Maintaining organised digital filing systems.
- Supporting the commercial team with general administration and ad-hoc projects.
6. COMMERCIAL TEAM SUPPORT
You'll work closely with the Commercial Director, Business Development Managers and wider PizzaSi team.
This will include:
- Supporting field sales representatives with qualified leads.
- Providing accurate customer and prospect information.
- Following up opportunities generated by the commercial team.
- Helping ensure leads are progressed and followed up.
- Updating the team on customer conversations and opportunities.
- Supporting new account development.
- Helping monitor sales activity and customer engagement.
- Identifying trends, recurring customer questions and potential opportunities.
- Contributing ideas to improve customer service and sales processes.
WHAT WE'RE LOOKING FOR
We're looking for someone who is friendly, confident, organised and commercially hungry.
You'll ideally have:
- Previous experience in customer service, telesales, sales administration, inside sales or a similar role.
- Excellent telephone and communication skills.
- Confidence making outbound calls.
- A natural ability to build rapport quickly.
- Strong organisational and time-management skills.
- Excellent attention to detail.
- A proactive approach to lead generation and follow-up.
- Confidence asking questions and identifying customer needs.
- The ability to handle objections positively.
- Good IT skills, including Microsoft Office and Excel.
- Experience using a CRM system would be advantageous.
- The ability to manage multiple priorities in a fast-paced environment.
- A positive, energetic and professional attitude.
- A genuine desire to learn and develop.
Experience within foodservice, hospitality, FMCG, wholesale, distribution or retail would be advantageous, but is not essential.
THE PIZZASI PERSONALITY
We're not looking for a plain Margherita.
We're looking for someone who is:
Customer obsessed – You care about giving customers an amazing experience.
Commercially hungry – You enjoy creating opportunities and achieving results.
Confident – You're comfortable picking up the phone and starting conversations.
Organised – You keep on top of your customers, leads and follow-ups.
Proactive – You don't wait for opportunities to come to you.
Positive – You bring energy, enthusiasm and a sense of humour.
A team player – You understand that great results come from great teamwork.
Detail focused – You understand that getting the little things right makes a big difference.
Hungry to learn – You're keen to develop your skills and grow with the business.
KEY PERFORMANCE AREAS
Success in this role will be measured through a combination of customer service, administration and commercial performance, including:
- Number and quality of qualified leads generated.
- Outbound call and customer contact activity.
- Conversion of qualified leads into opportunities and sales.
- Customer retention and repeat orders.
- Cross-selling and up-selling activity.
- Order accuracy and efficient processing.
- Customer satisfaction and responsiveness.
- CRM/database accuracy.
- Speed and quality of lead follow-up.
- Support provided to the wider commercial team.
ESSENTIAL REQUIREMENTS
- Previous experience in customer service, administration, telesales, sales support or a similar customer-facing role.
- Excellent written and verbal English.
- Confident telephone manner.
- Strong attention to detail.
- Excellent organisation and prioritisation skills.
- Comfortable making outbound calls.
- Good Microsoft Office/Excel skills.
- Professional and friendly communication style.
- Ability to work independently and as part of a team.
- Positive, proactive and commercially minded approach.
- UK work authorisation.
WHAT'S ON OFFER
We're committed to giving our people the tools, support and opportunities they need to succeed... one slice at a time.
Your benefits include:
- £28,000 - £30,000 annual salary
- Bonus scheme
- 20 days' paid holiday + Bank Holidays
- Company pension
- Opportunity for career development and progression
- Supportive, collaborative and growing team
- Great office environment with our very own pizza & aperitivo bar!
And, of course, plenty of opportunities to enjoy some seriously good pizza.
WORKING HOURS
Monday to Thursday: 9.00am – 5.30pm
Friday: 9.00am – 4.00pm (Once a month)
Location: Pizza Si UK Offices, Slough, Berkshire, SL3 0DF
The role is primarily office-based.
WHY JOIN PIZZASI?
This is an exciting opportunity to join a rapidly growing, entrepreneurial business where no two days are quite the same.
You'll have the opportunity to develop across customer service, administration, lead generation and sales, giving you a strong foundation for a long-term career within our commercial team.
As PizzaSi continues to grow, there is genuine opportunity for the right person to develop and progress within the business.
We're ambitious, we're passionate about what we do, and we're serious about developing our people.
If you're ready to bring your energy, organisation, customer-first attitude and commercial appetite to PizzaSi, we'd love to hear from you.
IN PIZZA WE CRUST...
AND OUR PEOPLE DEVELOPMENT IS THRUST!
www.mypizzasi.co.uk
PizzaSi Distribution UK Limited is an inclusive and diverse workplace. If you require any reasonable adjustments during the recruitment process, please request this prior to your interview.
Job Type: Full-time
Pay: £28,000.00-£30,000.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
