Technical support engineer Work, Jobs in Slough, Brk (with Salaries)

2nd Line Technical Support Engineer
APCOA PARKING (UK) LTD —Uxbridge
- Up to £30,000 a year
- Weekend availability
- Windows
- SharePoint
- Communication skills
Quick apply
Tier 1 Technical Support Engineer
8x8, Inc. —Aylesbury
- Monday to Friday
- Customer service
- English
- Computer networking
Senior Technical Support Engineer
Semble —London
- £55,000 - £65,000 a year
- Remote
- Travel
- APIs
- IT
Quick apply
Technical Support Engineer II
Delinea —London
- £45,000 - £50,000 a year
- Full-time
- English
- SQL
- Computer networking
- Employee assistance programme
- Life insurance
14d
EUC Engineer
CGI —London
- Full-time
- Customer service
- Windows
- IT
Quick apply
Technical Support Engineer
Appspace —London
- Remote
- Customer service
- Salesforce
- Windows
- Annual leave
- Flexible schedule
Quick apply
Technical Support Engineer
InPost UK —Hemel Hempstead
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
Technical Support Engineer
DoorDash USA —London
- Remote
- Salesforce
- Analysis skills
- Mentoring
Quick apply
Technical Support Engineer (US hours)
proventeq —Reading
- Hybrid work
- Azure
- DevOps
- Maintenance
3rd Line Technical Support Engineer
Spherica Business Solutions Ltd —London
- £40,000 - £45,000 a year
- 12 hour shift
- IT
- Employee discount
- Referral programme
Quick apply
Technical Support Engineer
Atlas Copco Group —Hemel Hempstead
- Full-time
- Hybrid work
- Administrative experience
- Continuous improvement
- Travel
2d
Technical Support Engineer
DIGICO —Chessington
- Overtime
- English
- No degree
- Linux
Onsite Engineer - Reading
Freestyle TS Ltd —Reading
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- Windows
- Work from home
Quick apply
9d
Customer Support Engineer
BookedSolid —London
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- Communication skills
- Work from home
- Employee stock ownership plan
Quick apply
First Line Technical Support Engineer (Shift Patterns)
Krome Technologies Ltd —Chertsey
- £24,000 - £30,000 a year
- Full-time
- English
- Microsoft Office
- Travel
- Free parking
- Annual leave
Quick apply
Onsite Support Engineer
Advania UK —London
- £34,000 - £40,000 a year
- Azure
- Microsoft Office
- Analysis skills
Technical Support Engineer
Aspen Technology —Reading
- Engineering
- English
- Master's degree
First Line Technical Support Engineer
Krome Technologies Ltd —Chertsey
- £24,000 - £30,000 a year
- Weekend availability
- Azure
- English
- Microsoft Office
- Free parking
- Annual leave
Quick apply
Support engineer
WRITER —London
- £112,000 - £167,000 a year
- Full-time
- Hybrid work
- AWS
- APIs
- Communication skills
- Annual leave
8d
Infrastructure Support Engineer
PPG Health In Justice —Reading
- £40,000 - £45,000 a year
- Monday to Friday
- Azure
- Windows
- Travel
- Employee discount
2d

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technical support engineer jobs near slough, brk

2nd Line Technical Support Engineer

APCOA PARKING (UK) LTD -
Uxbridge

Quick apply

Job details

Up to £30,000 a year

Qualifications

Driving Licence
LAN
Windows
SharePoint
Communication skills
Active Directory

Full job description

The Role

2nd Line Technical Support Engineer - Up to £30k per annum - Uxbridge hybrid available

Do you have experience in 2nd line support?
Do you have good communication skills?
Do you pride yourself on your problem solving skills?
Do you have a full UK driving license?

If you answered yes, then we may have the role for you!

An opportunity his arisen for a 2nd Line Technical Support Engineer, working in our IT team based in Uxbridge. The Technical Engineer is responsible for accepting escalations to existing Incidents and Changes from the 1st line team. They will be responsible for problem resolution and project work. Much of the work required of this position requires deep dive investigations into infrastructure solutions; owning escalations, problems and projects from an early stage through to completion whilst bearing SLA targets in mind.

As the second line escalation point for all IT support queries you will work with the first line support team and over 1000 users to maintain and monitor IT systems including remote working solutions, and understand and resolve technical issues in a prompt and professional manner. This is a fast paced environment in which no two days are the same.

Responsibilities & Duties

Answer either first line support or end user software or hardware queries via email, phone or face to face
Work with first line support staff or end user to resolution or escalate to third line support as and when necessary
Work with the IT Management team and support team to ensure recurring technical issues are addressed
Update the ticketing system, ensuring notes, progress and required actions have been input promptly
Visit APCOA sites and 3rd Party sites to fix / resolve technical issues
Desktop / Laptop Hardware experience and liaise with APCOA remote sites assisting on Network / ADSL issues
Able to learn, comprehend and run 3rd Party tools / applications
Comfortable around IT cable infrastructure where they are able to diagnose issues or setup new sites

Skills / Experience / Qualifications

Prior experience within second-line technical product or service focused support role
Ability to problem solve within a technical environment
Strong customer service approach and team player
Strong work ethic and ability to work in dynamic work environment
Understanding of Active Directory, Exchange Administration, Sharepoint and Windows 10/11 & Server O/S
Understanding of Networking principles – LAN / WAN
Proactive and checking with 3rd parties for updates, and chasing where necessary

Ideally this role would suit an experienced 1st Line Engineer who is looking to take the next step in their career.

Does this sound like what you have been looking for? Click "apply" today and one of our team will be in touch soon!

Travelling to APCOA sites around the UK & Ireland may be required, so having your own transport and a Driving Licence is a essential. You must be able to work some Weekends (approx. 1 in 5) on a rota system in a pool of APCOA Engineers.

We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.

Quick apply

Refine Your Search

technical support engineer jobs in slough, brk

2nd Line Technical Support Engineer

Tier 1 Technical Support Engineer

Senior Technical Support Engineer

Technical Support Engineer II

EUC Engineer