Concierge Work, Jobs in Slough Sl2 (with Salaries)

Front Office Supervisor
Stoke Park Ltd —Slough
- Up to £35,000 a year
- Full-time
- Hotel
- In-person
- Hotel experience
- Free parking
- Sick pay
Quick apply
6h
Security Concierge
Servoca Secure Solutions —London
- £15.31 an hour
- Overtime
- Microsoft Word
- Microsoft Excel
- Customer service
Quick apply
1d
Security Concierge
UniTrust —London
- £16.99 an hour
- 12 hour shift
- Customer service
- Computer literacy
- English
- Employee assistance programme
- Sick pay
Quick apply
Personal Assistant to an Ultra-High-Net-Worth Individual (UHNWI)
Insignia Group —London
- Weekend availability
- Hybrid work
- English
- Master's degree
- Bachelor's degree
Quick apply
1d
Concierge (Casual Hours)
Chelsea Bridge Wharf RTM Company Limited —London
- £16 - £17 an hour
- Part-time
- Customer service
- Communication skills
Quick apply
Night Concierge
Covent Garden Hotel - Concierge —London
- £14.50 - £15.50 an hour
- Full-time
- Hospitality
- Bar
- Cooking
- Language training provided
- Employee discount
Quick apply
14d
Night Concierge
Portico Corporate Reception Management —London
- £35,334 a year
- Full-time
- Hotel
- Annual leave
- Life insurance
Quick apply
Day Concierge - Luxury residential
POD Management Ltd —London
- £33,000 a year
- Full-time
- Bilingual
- Hospitality
- Customer service
- Health & wellbeing programme
- Employee discount
Quick apply
14d
Concierge Assistant
Rhodium —London
- Up to £35,000 a year
- Full-time
- Hospitality
- Customer service
- English
Quick apply
Night Security and Concierge Officer
St Ermin's Operating UK Limited - Security —London
- £34,288 a year
- Weekend availability
- Hotel
- Employee discount
Quick apply
Concierge
Fifty One London —London
- £30,000 - £34,000 a year
- Part-time
- Hospitality
- Sales
- Customer service
Quick apply
Residential Day Concierge - Watford
Encore —Watford
- £30,000 a year
- Customer service
- Communication skills
- Annual leave
- Employee discount
Quick apply
12d
Day Concierge
Rendall & Rittner —London
- £30,000 a year
- Full-time
- Customer service
- Employee assistance programme
Concierge, Pre-Opening - The St. Regis London
Marriott International, Inc —London
- Full-time
- Customer service
- Hotel
- Organisational skills
- Employee assistance programme
- Sick pay
Night Concierge (Security)
Auriens Group —London
- £41,500 a year
- Full-time
- Hospitality
- Customer service
- First Aid Certification
- Annual leave
- Employee assistance programme
Quick apply
Day Security Supervisor - London, EC1V
Encore —London
- £37,132 a year
- Hospitality
- Customer service
- Supervising experience
Quick apply
Concierge
Guest Experience —London
- £14.76 an hour
- Full-time
- Hospitality
- English
- Microsoft Office
- Employee discount
- Referral programme
Quick apply
13d
Night Concierge
urbanest —London
- £32,010 a year
- 12 hour shift
- Customer service
- IT
- Employee assistance programme
- Employee discount
Quick apply
Concierge
Riverstone Fulham - Concierge —London
- Up to £36,261 a year
- 12 hour shift
- Hospitality
- Customer service
- Hotel
- Employee discount
Quick apply
5d
Night Concierge
Rendall & Rittner —London
- £33,743 a year
- Overtime
- Customer service
- Employee assistance programme

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Front Office Supervisor

Stoke Park Ltd
Slough

Quick apply

Job details

Permanent | Full-time | Fixed term contract
Up to £35,000 a year
6 hours ago

Benefits

Free parking
Company pension
Sick pay
On-site parking

Qualifications

Hotel experience

Full job description

Job Overview:

The Front Office Supervisor supports the Duty Manager(s) in the daily operation of the Front Office, ensuring exceptional guest service, operational accuracy, and smooth coordination across front‑of‑house functions. The role is hands‑on and guest‑facing, supervising the Front Office team on shift and ensuring service delivery meets Stoke Park’s five‑star luxury standards.

The postholder plays a key role in maintaining service consistency, supporting team performance, and ensuring efficient check‑in, check‑out, billing, and guest assistance processes.

Key Responsibilities:

Guest Experience & Service Delivery

Deliver a warm, professional, and personalised guest experience throughout arrival, stay, and departure.
Supervise check‑in and check‑out processes to ensure efficiency, accuracy, and brand‑aligned service.
Handle guest enquiries, requests, and minor complaints professionally, escalating issues to the Duty Manager where required.
Maintain a visible presence at the reception desk and lobby during peak periods to support guest flow and service standards.

Front Office Operations & Coordination

Supervise daily Front Office activities, including reception, concierge, porterage, valet, and guest services where applicable.
Ensure correct room allocations, key control, registration cards, deposits, and billing instructions are followed.
Monitor arrivals, departures, VIPs, group movements, and special requests, ensuring information is clearly communicated to the team.
Support room upgrades, early arrivals, late check‑outs, and special arrangements as authorised by the Duty Manager.
Ensure accurate handovers between shifts and effective communication with Night Team where applicable.

Team Supervision & Support

Supervise Front Office Assistants and Guest Services teams on shift, ensuring clear task allocation and service focus.
Lead by example, upholding grooming, uniform, and behavioural standards at all times.
Deliver shift‑based briefings and communicate operational priorities and guest expectations.
Support on‑the‑job training, coaching, and mentoring of team members.
Monitor team performance, attendance, and conduct, escalating concerns to the Duty Manager.

Revenue Protection & Administration

Ensure accurate handling of cash, card payments, guest folios, and billing queries.
Support revenue protection through operational diligence and attention to detail.
Assist with lost property procedures, guest deliveries, and luggage handling records.
Ensure GDPR compliance and confidentiality of guest information at all times.

Standards, Safety & Compliance

Ensure compliance with all health & safety, fire safety, security, and emergency procedures on shift.
Maintain a clean, organised, and professional front office environment.
Ensure all team members adhere to hotel policies and the Employee Handbook.

General Responsibilities:

Adhere to all Stoke Park policies and procedures, including those relating to health & safety, fire, first aid, and security.
Undertake any other reasonable duties aligned to the role as directed by the Duty Manager(s) or Front Office Manager
Be flexible to support operational requirements during high occupancy, events, and VIP periods.

Notes:

This job description outlines the key responsibilities, objectives and scope of the role as it currently stands. It is not an exhaustive list, and the postholder may be required to carry out other duties as reasonably required, including duties of a similar or related nature, in line with the needs of the business.

Hours/Week: 48 Hours – May include weekend and bank holidays.

Job Types: Full-time, Permanent, Fixed term contract

Pay: Up to £35,000.00 per year

Benefits:

Company pension
Free parking
On-site parking
Sick pay

Ability to commute/relocate:

Slough SL2 4PG: reliably commute or plan to relocate before starting work (required)

Experience:

5‑star luxury hotel: 5 years (required)

Work Location: In person

Quick apply

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