Helpdesk support Work, Jobs in Smethwick, Wmd (with Salaries)

Senior Customer Service Advisor
Etech Mobility UK Ltd —Birmingham
- £31,000 - £37,200 a year
- Full-time
- CRM software
- Customer service
- English
- Annual leave
Quick apply
11d
Helpdesk & Switchboard Operative
Mitie —Dudley
- £12.71 an hour
- Hospital
- Communication skills
- Time management
1d
2nd Line Help/Service desk Engineer
TCNS (Total Computer Network Services) —Sutton Coldfield
- £27,000 - £37,000 a year
- Full-time
- Azure
- Mentoring
- SharePoint
Quick apply
IT Technical Support (1st Line)
Walsall Healthcare NHS Trust —Walsall
- £28,392 - £31,157 a year
- Full-time
8h
Help Desk Operator
Warwick Nub News —Warwick
- £29,000 - £32,000 a year
- SharePoint
- Communication skills
1d
Helpdesk Agent
Arcus FM —Redditch
- £26,437 a year
- Weekend availability
- Phone etiquette
- Annual leave
Quick apply
Facilities Helpdesk Administrator
ISS Facility Services —Birmingham
- Computer literacy
- Continuous improvement
- Quality control
Quick apply
1d
Helpdesk Operative
Phosters —Kidderminster
- Full-time
- Communication skills
- Annual leave
13d
First Line IT Support Engineer
GT Stewart Limited —Birmingham
- £24,000 - £26,000 a year
- Hybrid work
- Customer service
- Travel
- SharePoint
- Annual leave
- Employee assistance programme
Quick apply
IT Support Apprentice
QA Apprenticeships —Solihull
- £16,640 a year
- Monday to Friday
- Hybrid work
- Work from home
4d
Apprenticeships at ASSA ABLOY UK
ASSA ABLOY —Willenhall
- Business development
- Continuous improvement
- Organisational skills
Service Delivery Agent
Mitie —Birmingham
- Organisational skills
- Communication skills
Service Desk Manager
wavenet —Shirley
- Full-time
- Team management
- Travel
- Training & development
Quick apply
Critical Incidents Co-Ordinator
ISS Facility Services —Marston Green
- Microsoft Word
- Computer literacy
- Communication skills
Quick apply
IT Support Engineer
wavenet —Solihull
- Full-time
- Computer networking
- SharePoint
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
16h
Workplace Concierge
Mitie —Birmingham
- Microsoft Outlook
- Computer literacy
- First Aid Certification
5d
Property & Development Administrator
Camping and Caravanning Club —Coventry
- £10,275.08 a year
- Part-time
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
- Annual leave
- Work from home
Quick apply
1st / 2nd Line IT Support Analyst
OneSchool Global United Kingdom —Warwick
- Full-time
- Maintenance
- Windows
- Travel
- Free parking
- Annual leave
4d
Helpdesk Operator
ISS Facility Services —Worcester
- £13.01 - £16.26 an hour
- Day shift
- Communication skills
12d
2nd Line Support Engineer
Surftech IT —Stourport-on-Severn
- £28,000 - £32,000 a year
- Full-time
- Azure
- Continuous improvement
- SharePoint
Quick apply
11d

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Senior Customer Service Advisor

Etech Mobility UK Ltd
Birmingham

Quick apply

Job details

Full-time
£31,000 - £37,200 a year
11 days ago

Benefits

Annual leave
Company pension
On-site parking

Qualifications

Live chat
CRM software
Customer service call handling
Inbound customer enquiry call handling
Customer service
English
Complaint handling
Data entry
Customer interaction
Phone etiquette
Sales and customer service experience

Full job description

Etech Mobility, Birmingham (HQ)

Location: Birmingham, B8 1AU

£31,000 base on 40-hour patterns, pro-rata for the 48-hour pattern | + annual performance bonus (up to 10%) | Full-time, 9:00am–5:30pm | Possible patterns: Monday–Friday with at least 1 Saturday shift per month, 5-day rota Monday–Saturday, or Monday–Saturday (6 days)

About Etech Mobility

Etech Mobility is a UK mobility brand specialising in lightweight foldable electric wheelchairs. We sell primarily online, supported by showrooms in Birmingham and Glasgow, with additional locations planned. Our mission: making mobility affordable and empowering for everyone.

Online is our primary channel: most customers find us, research us and decide on us online. This role sits at the heart of that channel.

The role

You'll be a Customer Service Advisor at our Birmingham HQ, handling our online customer base across phone, email and chat. The work is genuinely 50/50: half is sales enquiries (helping new customers understand what they need and what to buy), half is post-sale support (resolving issues, returns, fault reports, warranty queries). Both flow through the same desk so customers get one point of contact, before and after the order.

Handle inbound phone, email and chat enquiries from prospective and existing customers
Discover what a buyer actually needs and guide them to the right product: chair, scooter or accessory
Convert enquiries into orders: specification, pricing, delivery and follow-up
Resolve post-sale issues: delivery problems, fault reports, returns, warranty queries
Coordinate with the workshop and warehouse on technical and dispatch escalations
Log every interaction in the CRM and helpdesk so the next contact has context
Follow up on warm leads who haven't yet bought, and check in on customers who recently did

You report to the Customer Service Manager.

Working pattern

Birmingham HQ-based, 9:00am to 5:30pm with a 30-minute unpaid break each day. Possible patterns, agreed before you start and consistent week to week:

Monday to Friday, with at least 1 Saturday rotated per month (5 days, 40 hours/week)
5-day rota across Monday to Saturday with one weekday off (40 hours/week)
Monday to Saturday (6 days, 48 hours/week, base pro-rated up by 20%)

Sunday is always off. Predictable schedule, life outside work.

What we're looking for

Calm, composed and empathetic by nature: our customers are often older, often anxious, and frequently making an emotional purchase
Comfortable with hard conversations: winning back frustrated customers, advising alternatives that reduce returns, taking a complaint and turning it around
Strong listener and discoverer: sales conversion in our niche comes from understanding the customer's needs in genuine conversation, not from sales technique
Customer-facing experience: phone, email or chat support, online retail, or any consumer-facing role where the conversation does the work
Good written English: half the day is email and chat
Comfortable with digital tools: phone systems, helpdesk / CRM, Shopify admin
Mobility or medical sector experience is a plus, not a requirement. We train product knowledge.

Compensation

On 40-hour patterns (Mon–Fri or Mon–Sat 5-day rota):

£31,000 starting base (Tier A), rising to £32,500 (Tier B) and £34,000 (Tier C) with tenure and proven performance
Realistic OTE at target: £34,100 (Tier A) rising to £37,400 (Tier C)

On the 48-hour pattern (Mon–Sat 6 days), base is pro-rated up by 20%:

£37,200 starting base (Tier A), £39,000 (Tier B), £40,800 (Tier C)
Realistic OTE at target: £40,920 (Tier A) rising to £44,880 (Tier C)

Applies to all patterns:

Annual performance bonus, up to 10% of base, awarded at your year-end review
28 days paid annual leave, pension auto-enrolment
Paid monthly via PAYE; bonus paid following the annual review

Career progression

Path: Senior Customer Service Advisor → Customer Service Manager. CS Manager band £35,000–£40,000 (OTE up to around £44,000). Progression is based on demonstrated performance across both sales and support sides.

Probation

Standard 3-month probation.

How to apply

Send your CV and a short cover note (one paragraph on why this role, why Etech Mobility) to [email protected]. Or apply via the LinkedIn / Indeed listing.

HQ address: Unit 9 Network Park Industrial Estate, Duddeston Mill Road, Birmingham, B8 1AU

We're hiring fast. We aim to move from application to offer within 1-2 weeks. The process is light: a CV review, a video call, and references if we proceed.

Pay: £31,000.00-£37,200.00 per year

Benefits:

On-site parking

Experience:

Inbound call: 5 years (required)
Sales: 5 years (required)
Customer service: 5 years (required)

Work Location: In person

Quick apply

Refine Your Search

helpdesk support jobs in smethwick, wmd

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