Ppc Work, Jobs in Solihull, Wmd (with Salaries)

Customer Experience Champion (Housing Repairs/Maintenance)
Platform Housing —Birmingham
- £31,361 - £34,845 a year
- Hybrid work
- Customer service
- Maintenance
- Continuous improvement
- Annual leave
- Employee assistance programme
Marketing Executive
Procter & Chester —Kenilworth
- £30,000 - £40,000 a year
- Full-time
- Marketing
- Microsoft Office
- Analysis skills
- Free parking
- Employee discount
Quick apply
8d
Head of Commercial Insights
BDO —Birmingham
- Full-time
- SQL
- AI
- Leadership
Google Ads Consultant
Chameleon Web Services —Birmingham
- Full-time
- Analysis skills
- Communication skills
- Free parking
- Flexible schedule
Design Manager
Equans —Coleshill
- Full-time
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
9d
Marketing Executive
Peters Ltd. —Birmingham
- £27,500 a year
- Full-time
- In-person
- Marketing
- Time management
- Work from home
- Employee discount
Quick apply
Social Media Executive
Chameleon Web Services —Birmingham
- Full-time
- Social media management
- Presentation skills
- Free parking
- Flexible schedule
Assistant Quantity Surveyor
Mears Group —Evesham
- Up to £35,000 a year
- Full-time
- Contracts
- Annual leave
- Employee assistance programme
6d
Multi-skill Trades - Plumber
Platform Housing —Birmingham
- Up to £36,848 a year
- Carpentry
- Customer service
- Plumbing
Digital Marketing Specialist
Bastien Creative Solutions —Birmingham
- £3,400 - £4,200 a month
- Full-time
- CRM software
- Analysis skills
- Organisational skills
- Flexible schedule
- Life insurance
Quick apply
1d
Marketing Technology Apprentice
Creative Alliance —Bromsgrove
- £20,000 a year
- Full-time
- Computer literacy
Business Development Manager
wizard pi —Worcester
- £28,350 - £60,000 a year
- Full-time
- Sales
- Business development
- In-person
- Free parking
- Work from home
Quick apply
14h
Digital Marketing Executive
Esterling —Birmingham
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Analysis skills
- JavaScript
- AI
- Flexitime
- Work from home
Quick apply
Digital Marketing Lecturer
School of Coding —Birmingham
- £35,000 - £40,000 a year
- Marketing
- AI
- Business
- Annual leave
- Employee assistance programme
Quick apply
Test Centre Manager (Birmingham West)
Pearson —Birmingham
- Customer service
- Windows
- Microsoft Office
2d
Marketing Team Leader
Chameleon Web Services —Birmingham
- Full-time
- Communication skills
- Free parking
- Flexible schedule
Senior Marketing Specialist
OneAdvanced —Birmingham
- Project management
- Organisational skills
- IT
- Employee assistance programme
- Bereavement leave
Digital Marketing Subject Lead
School of Coding —Birmingham
- £42,000 - £45,000 a year
- Full-time
- Management
- Marketing
- Master's degree
- Annual leave
- Employee assistance programme
Quick apply
Marketing & Sales Manager – DACH (Germany, Austria, Switzerland)
Warwick HR —Warwick
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- English
- Free parking
- Annual leave
Quick apply
OTM Driver/Operator/Fitter Western & Wales
COLAS RAIL UK —Rugby
- Weekend availability
- Microsoft Excel
- Microsoft Outlook
- Driving
- Annual leave
2d

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ppc jobs near solihull, wmd

Customer Experience Champion (Housing Repairs/Maintenance)

Platform Housing -
Birmingham

Apply Now

Job details

Permanent
£31,361 - £34,845 a year

Benefits

Annual leave
Company pension
Discounted gym membership
Employee assistance programme

Qualifications

Customer service
Maintenance
Continuous improvement
IT
Communication skills

Full job description

Customer Experience Champion

£31,361 - £34,845 per annum (depending on experience)

Based in the Solihull office around three days a week, plus offers some flexibility for home working.

Permanent, 35 hours per week

Join Platform Property Care as a Customer Experience Champion!

Following the successful launch of our Customer Experience Champion roles, we're continuing to grow the team and are looking for a Customer Experience Champion to support our teams across Birmingham and the surrounding areas. The role is based at our Birmingham Business Park office near Solihull and offers flexibility for home working.

This role plays a vital part in supporting Platform Property Care (PPC) by championing customer feedback and complaints, with a strong focus on de-escalation, customer advocacy, and continuous improvement.

As a Customer Experience Champion, you'll act as a key point of contact, providing information to inform complaint responses and ensuring that all committed actions are followed through to completion. You'll also take a leading role in implementing learning identified through customer feedback, helping to drive lasting service improvements.

This is an exciting opportunity to make a real difference by helping us strengthen how we listen to, learn from, and advocate for our customers every day.

Some of your day-to-day tasks will include:

Handle escalated calls from the Platform Hub team, providing clear, reassuring responses to customers and helping to de-escalate complaints

Follow up on transactional survey feedback to address any customer dissatisfaction

Provide timely information to the Customer Experience team to support independent complaint responses

Collaborate with colleagues to identify the root causes of complaints, sharing insights to help the Customer Experience team respond effectively

Gather insights to identify service issues and share learning with colleagues to help improve processes and customer experiences.

Some of the things we are looking for:

Practical experience of housing management and repairs/maintenance is essential

Be genuinely customer-focussed with a drive to improve delivery for the customer and business

Bring demonstrable experience in a Customer Service role, with strong IT skills

Have proven experience handling front-line customer feedback

Demonstrate strong people focussed communication and networking skills, with the ability to inspire, influence and motivate a wide range of people

Work collaboratively, influencing teams and processes to resolve complex issues

Some of the great benefits we can offer:

Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave

Family friendly policies including generous Paternity, Maternity, Shared Parental and Adoption leave plus 3 days paid Urgent Domestic Leave

Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts

Health Cash Plan worth up to £1700 p/a with cashback for dental, optical, physio and complementary therapies and more

Pension contribution scheme with employer contributions of up to 12% (inclusive of life assurance and based on on employee contributions)

Learning and Development opportunities

Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers

How to Apply:

If you're passionate about putting customers first and want to make a real difference, click Apply Now to submit your online application and upload your CV, be sure to tell us how your skills and experience make you the perfect fit for this role.

We aim to hold virtual interviews from 27th July and will contact shortlisted candidates to arrange a convenient time.

For more information, please see the full job description or contact Louise Barratt (Customer Manager) at [email protected]

Early applications are welcomed, as the advert may close before the advertised closing date.

We do not require recruitment agency support at this time - all speculative CV's will be treated as a direct application.

Apply Now

Refine Your Search

ppc jobs in solihull, wmd

Customer Experience Champion (Housing Repairs/Maintenance)

Marketing Executive

Head of Commercial Insights

Google Ads Consultant

Design Manager

Marketing Executive

Social Media Executive

Assistant Quantity Surveyor

Multi-skill Trades - Plumber

Digital Marketing Specialist

Marketing Technology Apprentice

Business Development Manager

Digital Marketing Executive

Digital Marketing Lecturer

Test Centre Manager (Birmingham West)

Marketing Team Leader

Senior Marketing Specialist

Digital Marketing Subject Lead

Marketing & Sales Manager – DACH (Germany, Austria, Switzerland)

OTM Driver/Operator/Fitter Western & Wales