Complaints manager Work, Jobs in South Ockendon, Ess (with Salaries)

Facilities Manager
The Cornerstone Group —Gravesend
- £30,000 - £35,000 a year
- Full-time
- Maintenance
- Supervising experience
- Organisational skills
- Free parking
Quick apply
Customer Resolution ( Complaints) Manager
West Kent Housing Association —Sevenoaks
- £54,000 a year
- Hybrid work
4d
Team Manager Leaving Care
Finefair Ltd —Ilford
- £35,000 - £45,000 a year
- Full-time
- Management
- Data analysis skills
- Bachelor's degree
- Work from home
Quick apply
10d
Home Claims Handler
Trinity Claims —Tonbridge
- £29,000 - £31,000 a year
- Remote
- Analysis skills
- Contracts
- Free parking
- Annual leave
Quick apply
2d
Retreat Duty Manager
Glass House Retreat —Upminster
- From £18,007.08 a year
- Part-time
- Hospitality
- Computer literacy
- English
- Free parking
- Store discount
Quick apply
3d
Operations Manager
Creative Car Park Ltd —London
- £50,000 a year
- Full-time
- Management
- Administrative experience
- Organisational skills
Quick apply
Depot Manager
Associated Security Solutions —Thurrock
- From £35,000 a year
- Full-time
- Management
- Business development
- Organisational skills
- Free parking
Quick apply
11d
Customer Service Manager
Glass House Retreat —Upminster
- From £31,000 a year
- Weekend availability
- Hospitality
- Customer service
- Microsoft Office
- Free parking
- Store discount
Quick apply
11d
Assistant Branch Manager
Cleveland Cable Co Ltd —Belvedere
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
Quick apply
10d
Organised Immigration Crime (OIC) Investigator
National Crime Agency —Gillingham
- £25.28 - £50.56 an hour
- Overtime
- Hybrid work
- English
- Analysis skills
- Presentation skills
- Annual leave
1d
Client Resident Liaison Officer - Social Housing
Sureserve —Dartford
- £28,000 - £32,000 a year
- Microsoft Outlook
- Microsoft Office
- Administrative experience
- Annual leave
- Employee assistance programme
Quick apply
3d
Claims Manager -Buildings Insurance
Allpropertyclaims Ltd —London
- £45,000 - £50,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Computer literacy
Quick apply
14d
Funeral Manager
Daniel Robinson & Sons —Waltham Abbey
- £28,000 - £40,000 a year
- Full-time
- Management
- Heavy lifting
- Supervising experience
- Health & wellbeing programme
- Bereavement leave
Quick apply
Multi-site General Manager - Kent
Junior Adventures Group UK —Maidstone
- Full-time
- Travel
- School
- Paid training
Quick apply
Responsible Individual
CCK consultancy —London
- From £300 a day
- Part-time
- Management
- In-person
- Leadership
Quick apply
Contact Centre Shift Manager (Part time)
Pinnacle Group —Chelmsford
- £13,000 - £14,000 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Maintenance
- Annual leave
- Employee assistance programme
Quick apply
18h
Housing Contracts Manager
BD Trading Partnership —London
- £55,000 a year
- Full-time
- Maintenance
- Microsoft Office
- Analysis skills
- Free parking
- Annual leave
Quick apply
10d
Scott Dunn Private - Private Travel Manager
Scott Dunn —London
- Hybrid work
- Sales
- Travel
- Computer networking
- Annual leave
- Employee discount
7d
Senior Housing Manager
Pinnacle Group —London
- £39,000 - £41,000 a year
- Customer service
- Analysis skills
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Service Manager
La Rose Porsche —Kemsing
- £40,000 - £45,000 a year
- Full-time
- Customer service
- Organisational skills
- Computer skills
- Free parking
- Employee discount
Quick apply
10d

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Facilities Manager

The Cornerstone Group
Gravesend

Quick apply

Job details

Permanent | Full-time
£30,000 - £35,000 a year

Benefits

Free parking
Casual dress
On-site parking

Qualifications

Facilities management
Maintenance
Supervising experience
Organisational skills
Communication skills
Mechanical knowledge

Full job description

Do you enjoy bringing order to a busy environment?

Can you make decisions under pressure, lead people, improve standards and keep things moving when everyone else is demanding your attention?

If you're looking for a role where you'll have genuine responsibility, the authority to improve how a department operates and the opportunity to make a visible difference every day, we'd like to hear from you.

About Cornerstone Property Group

Cornerstone Property Group manages more than 220 temporary accommodation properties across Kent, working with over 15 local authorities.

We provide safe, secure accommodation for people at difficult points in their lives and support councils by being reliable, responsive and professional. Our reputation is built on doing the basics well and dealing with issues early.

Since 2015, we've continued to grow by doing the basics well, responding quickly and maintaining high standards across our portfolio.

We're a close-knit business where ideas are welcomed, decisions are made quickly and everyone has the opportunity to make a real impact.

About the Role

This isn’t a “maintenance admin” role.

You will lead the day-to-day operation of our property maintenance and facilities department, ensuring our homes remain safe, compliant and ready for occupation.

You'll directly manage one office-based team member, two employed maintenance engineers and one employed cleaner, while coordinating a trusted network of subcontractors across Kent.

You will report directly to our Operations & Commercial Manager and have genuine authority to shape how the department operates. You'll be expected to make decisions, solve problems, improve systems and ensure work gets completed to the required standard.

Success in this role isn't measured by how many jobs you raise. It's measured by how effectively you lead the department, how quickly properties are turned around, how well engineers perform, how efficiently maintenance budgets are managed and how satisfied our councils, landlords and residents are with the service we provide.

What You'll Be Responsible For

Leading the day-to-day running of the facilities and maintenance department.
Managing and supporting maintenance engineers, office support and cleaners.
Scheduling and prioritising reactive maintenance works.
Managing void properties from move-out through to occupation.
Ensuring properties meet Cornerstone's required standards before occupation.
Reviewing and allocating maintenance jobs through Fixflo.
Managing subcontractors, suppliers and contractor performance.
Ordering materials and monitoring stock.
Carrying out quality inspections on completed works.
Monitoring maintenance costs and identifying opportunities to reduce unnecessary spend.
Liaising with local authorities, landlords, residents and internal teams.
Producing weekly reports on department performance.
Building clear systems, process guides and procedures that improve efficiency and consistency.
Holding staff and contractors accountable for quality, productivity and deadlines.

What Success Looks Like

Within Your First 3 Months

Become confident using Fixflo, Inventory Base and our internal systems.
Clear the existing maintenance backlog.
Build strong relationships with engineers, office staff and subcontractors.
Improve engineer productivity and communication.
Property standards improved.
Reduce average void turnaround to below 5.5 days.
Begin building a reliable subcontractor network.

Within 6 Months

Reduce average void turnaround to below 4.5 days.
Implement clear maintenance processes and department structure.
Introduce maintenance spend tracking and reporting.
Improve communication across the department.
Build positive working relationships with local authority housing teams.

Within 12 Months

Run a well-organised maintenance department that requires minimal day-to-day oversight.
Reduce average void turnaround to 3 days.
Reduce complaints relating to property standards at move-in.
Develop a trusted network of subcontractors across all key trades.
Keep maintenance spend within agreed budgets.
Introduce clear process guides covering maintenance, voids, contractor management and engineer workflows.
Deliver regular performance reviews and development meetings with the maintenance team.
Continually improve systems and processes that help the department operate more efficiently.

What We're Looking For

Essential

Experience managing maintenance engineers, tradespeople or a small maintenance team.
Good understanding of residential property maintenance.
Experience managing reactive maintenance.
Excellent organisational and prioritisation skills.
Confident making decisions under pressure.
Strong communication skills.
Comfortable managing strong personalities and holding people accountable.
High attention to detail.
A proactive, solutions-focused approach.

Desirable

Experience within temporary accommodation, social housing, residential lettings or facilities management.
Experience managing void properties.
Experience monitoring maintenance budgets.
Knowledge of Fixflo or similar maintenance software.

You'll Thrive Here If You...

Enjoy solving problems and improving processes.
Stay calm when priorities change.
Like being busy and making decisions.
Build strong working relationships.
Hold yourself and others accountable.
Take pride in high standards.
Want to make a genuine impact on a growing business.

This Role Won't Suit You If...

You avoid difficult conversations.
You need constant supervision.
You struggle to prioritise competing demands.
You blame others instead of taking ownership.
You dislike accountability.
You prefer talking about problems rather than solving them.
You allow standards to slip.

Location & Hours

Gravesend, Kent

Full-time | Office based

Monday to Friday 9:00am to 5:30pm

Salary

£30,000 to £33,000 per annum

What You'll Receive

Full training and support from the Operations & Commercial Manager.
Genuine responsibility and autonomy.
The opportunity to shape and improve an important department.
A supportive and growing business where ideas are encouraged.
Opportunities to develop your career as the company continues to grow.

Our Recruitment Process

Successful applicants will be invited to complete a short practical exercise based on a real-life maintenance scenario before attending a face-to-face interview.

The exercise takes around 20-30 minutes and helps us understand how you prioritise work, communicate and make decisions.

Interested?

If you're looking for a role where your judgement, leadership and organisation genuinely matter, we'd love to hear from you.

Pay: £30,000.00-£35,000.00 per year

Benefits:

Casual dress
Free parking
On-site parking

Ability to commute/relocate:

Gravesend, Kent: reliably commute or plan to relocate before starting work (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

complaints manager jobs in south ockendon, ess

Facilities Manager

Customer Resolution ( Complaints) Manager

Team Manager Leaving Care

Home Claims Handler

Retreat Duty Manager

Operations Manager

Depot Manager

Customer Service Manager

Assistant Branch Manager

Organised Immigration Crime (OIC) Investigator

Client Resident Liaison Officer - Social Housing

Claims Manager -Buildings Insurance

Funeral Manager

Multi-site General Manager - Kent

Responsible Individual

Contact Centre Shift Manager (Part time)

Housing Contracts Manager

Scott Dunn Private - Private Travel Manager

Senior Housing Manager

Service Manager

I want to receive the latest job alerts for complaints manager in south ockendon, ess

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