Passenger assistant Work, Jobs in South Shields Ne33 (with Salaries)

Operations and Marketing Assistant (Hybrid)
Primrose Holidays Ltd —Newcastle upon Tyne
- £28,938 a year
- Full-time
- Hybrid work
- Organisational skills
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
1d
Catering Assistant
ISS Facility Services —Newcastle upon Tyne
- £13.45 an hour
- Monday to Friday
- Customer service
- Food service experience
3d
Trainee Administration Officer
Northumberland travel ltd —Bedlington
- From £28,000 a year
- Full-time
- Computer literacy
- Analysis skills
- Organisational skills
- Free parking
Quick apply
14d
Personal Care Assistant / Support Worker
UKCIL —Stocksfield
- £14.67 an hour
- Medication administration

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Operations and Marketing Assistant (Hybrid)

Primrose Holidays Ltd
Newcastle upon Tyne

Quick apply

Job details

Full-time | Fixed term contract
£28,938 a year
1 day ago

Benefits

Free parking
Annual leave
Company pension
Work from home
Company events
Employee discount

Qualifications

Email marketing
Customer service call handling
Driving Licence
Inbound customer enquiry call handling
Leisure travel sales
Organisational skills
Customer support
Customer interaction
Communication skills
Business lead generation
Marketing

Full job description

Operations & Marketing Assistant (Hybrid)

Primrose Holidays is a trusted provider of high-quality coach holidays and day excursions servicing customers across Tyne & Wear. We take pride in delivering memorable travel experiences and exceptional customer care from start to finish. We are seeking an enthusiastic, versatile, and customer-focused Operations & Marketing Assistant to join our growing team.

This dynamic role combines direct customer engagement with marketing, operational support, and customer care. You will play a pivotal role in promoting our holiday packages, connecting directly with our passengers, ensuring smooth booking processes, and serving as a key point of contact for operational support.

This role is offered on an initial 12-month fixed term, with scope to extend to full-time/permanent. The role will require working 3 days remotely at home/in the Newcastle area and 2 days in Darlington office.

Key Responsibilities

Attend holiday departures and returns to greet passengers, ensure seamless boardings, and welcome travellers home
Serve as a friendly, reassuring face for the brand at key customer touchpoints
Support back-office preparation for each holiday and daytrip
Handle incoming customer enquiries via phone, email, and in-person visits
Process bookings, payments, and seat reservations efficiently using our reservation systems
Participate in a rota-based out-of-hours coverage system to handle urgent operational enquiries, coach travel updates, or emergency passenger support outside standard office hours
Write, create and schedule content across social media and email marketing
Keep website listings, tour details, and pricing accurate and up to date
Assist in the preparation, layout, and distribution of seasonal print marketing
Represent Primrose Holidays at local showcases, trade events, and community exhibitions to drive brand awareness and generate prospective leads

Key Requirements

Experience in travel & tourism preferred, but not essential
Strong communication skills with a genuine customer-first attitude
Experience with content management (CMS) and publishing/design tools
Excellent organisational skills and high attention to detail
Flexibility to work between 07:00 and 19:00, incl weekends and on out-of-hours rota
Full driving licence and own car preferred, but not essential

Salary: £28,938.00 per annum
Location: Hybrid – 3 days remote/2 days in Darlington office
Working hours: 37.5 paid hours per week. Daily working hours typically fall within a 07:00 to 19:00 window to cover departures/arrivals. Working day capped at 7.5 paid hours. Shared rota system for handling out-of-hours emergency communications.
Holidays: 20 days annual leave + bank holidays, rising to 25 days at 2 years’ service, and up to 30 days annual leave + bank holidays with long-service
Benefits: Matched employer pension contributions up to 10%, extra day-off for your birthday, annual volunteering/charity allowance, supplier/partner discounts

Pay: £28,938.00 per year

Benefits:

Company events
Company pension
Employee discount
Free parking
Work from home

Application question(s):

Are you able to commute to our Darlington office 2 days per week?

Licence/Certification:

Driving Licence & own car (preferred)

Work authorisation:

United Kingdom (required)

Work Location: On the road

Quick apply

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passenger assistant jobs in south shields ne33

Operations and Marketing Assistant (Hybrid)

Catering Assistant

Trainee Administration Officer

Personal Care Assistant / Support Worker

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