Head of customer service Work, Jobs in Southampton, Eng (with Salaries)

Head of Public Protection
Southampton City Council —Southampton
- £78,723 - £84,412 a year
- Full-time
- Employee assistance programme
- Employee discount
13d
PA to Divisional Director
BarrattDevelopments —Southampton
- Microsoft Powerpoint
- English
- Microsoft Office
Digital Analytics Specialist
Semantic Ltd —Southampton
- £45,000 - £52,000 a year
- Full-time
- Hybrid work
- Azure
- SQL
- Travel
- Flexitime
- Work from home
Quick apply
Head of Registration Regulations Reform
Maritime and Coastguard Agency —Southampton
- £57,515 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Leadership
- Annual leave
- Employee assistance programme
6d
Business Development Lead
SCH —Southampton
- £45,000 - £50,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Free parking
Quick apply
10d
Customer Service Assistant
Access2Learn —Southampton
- From £24,800 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Free parking
- Health & wellbeing programme
Quick apply
10d
Service Colleague
ASDA —Eastleigh
- £13.10 an hour
- 12 hour shift
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Team Leader
ASDA —Southampton
- £13.10 - £16.64 an hour
- Weekend availability
- Communication skills
- Annual leave
- Employee assistance programme
9d
Customer Delivery Driver
ASDA —Southampton
- £13.10 an hour
- Part-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
9d
Hotel General Manager
Alfa Holiday Group —Bournemouth
- £50,000 a year
- Weekend availability
- Hospitality
- English
- Hotel
- Annual leave
- Employee assistance programme
Quick apply
12d
Head of Protective Security
Roke —Romsey
- Full-time
- Management
12d
ESG Manager
Innovus —New Milton
- £50,000 - £55,000 a year
- Full-time
- Data analysis skills
- Analysis skills
- In-person
- Free parking
Quick apply
Operations Co-ordinator
VES Andover Ltd —Eastleigh
- £26,650 - £32,278 a year
- Full-time
- ERP systems
- Bachelor's degree
- In-person
- Annual leave
- Employee assistance programme
Quick apply
10d
Business Development Manager
Flexiteek International Limited —Southampton
- From £40,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Microsoft Office
- Life insurance
- Sick pay
Quick apply
Homelessness Relief Officer x2
New Forest District Council —Lyndhurst
- £31,161 - £34,654 a year
- Full-time
- Hybrid work
- Free parking
- Annual leave
13d
Customer Assistant - Food - Shirley Southampton
Marks & Spencer —Southampton
- £13.41 an hour
- Full-time
- Employee discount
10d
Global Warehouse Manager
British American Tobacco —Southampton
- Analysis skills
- Project management
- Bachelor's degree
9d
Alloy Wheel Technician
Revive! UK —Southampton
- Up to £40,000 a year
- Full-time
- Heavy lifting
- Power tools
- Hand tools
Quick apply
Assistant Manager
Santo Lounge —Southampton
- £33,200 - £36,000 a year
- Overtime
- Hospitality
- Casual dining restaurant
- Restaurant experience
- Employee discount
Quick apply
13d
Receptionist
Hampshire and Isle of Wight Healthcare NHS Foundation Trust —Southampton
- £25,272 a year
- Part-time
- English
- Microsoft Office
- Organisational skills
5d

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Head of Public Protection

Southampton City Council -
Southampton

Apply Now

Job details

Permanent | Full-time
£78,723 - £84,412 a year
13 days ago

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Employee discount
Paid volunteer time
Car scheme

Full job description

Organisation

Southampton City Council

Service Area

Customer, Leisure & Regulatory Services

Job Location

Civic Centre, Southampton

Contract Length

Permanent

Work Hours

Full time 37 hours per week

Salary

£78,723 to £84,412 per annum

Closing Date

12/07/2026

Job Reference

16881

Documents

Job Description and Person Specification

We are looking for an experienced, confident and collaborative senior leader to join Southampton City Council as our Head of Public Protection. This is a key leadership role with responsibility for Environmental Health, Port Health, Trading Standards and Licensing, ensuring that the Council delivers high-quality, lawful and proportionate regulatory services that protect public health, safety and consumer interests. You will develop the services to meet customer demands within available resources balancing various outcomes.

About the role:

Reporting to the Director of Customer, Leisure and Regulatory Services, you will provide strategic direction, professional leadership and operational oversight across a broad and high-profile portfolio. You will advise senior officers, elected members and partners on regulatory risk, enforcement policy and emerging issues, while leading service improvement, transformation and workforce development.

You will lead a range of statutory and discretionary services that have a direct impact on residents, businesses, visitors and the wider city. The role requires sound judgement, strong professional credibility and the ability to operate effectively in a complex, politically sensitive and partnership-based environment.

About you:

You will be responsible for ensuring services are well governed, financially sustainable, performance-focused and responsive to changing national guidance, legislation and local priorities. You will also play an important role in strengthening relationships with partners including the Police, NHS, Public Health colleagues, regional and national regulators, emergency services and other agencies.

Key responsibilities include:

Providing strategic leadership across Environmental Health, Port Health, Trading Standards and Licensing.
Ensuring services comply with relevant legislation, codes of practice and national guidance.
Leading service transformation, continuous improvement and operational effectiveness.
Overseeing complex investigations, enforcement activity and regulatory decision-making.
Managing service performance, budgets, income generation and risk
Advising elected members, senior officers and partners on public protection matters.
Building effective partnerships with public sector, regulatory and community safety partners.
Leading, developing and supporting professional teams to deliver high-quality outcomes.

If you feel you have the necessary background, experience, and skills to undertake this role we would like to hear from you.

What we can offer you:

Salary: The salary band for this role is £78,723 to £84,412. The starting salary is £78,723 with annual progression through the salary bands.

Here at SCC we have a range of different benefits, a few examples can be found below.

Excellent local government pension with 15.2% employer contribution
Death in service benefit of x3 salary, and optional salary sacrifice shared cost AVC (additional voluntary contribution)
Generous holiday 25–31 days, based on role and service
Flexible working options (role-dependent)
Family-friendly policies - Maternity, Paternity, Adoption, Shared/Unpaid Parental Leave, Time off for Dependents
Training and development, including coaching and mentoring
Health and wellbeing support - Employee Assistance Programme, Menopause Pledge, Mental Health First Aiders and access to a variety of staff networks
Veteran-friendly employer with the Armed Forces Covenant
Retail discounts and savings through the Southampton City Council benefits platform
Discounted memberships at local sports and fitness centres
Sustainable travel benefits - low emission car scheme, cycle to work, season ticket loans
Employee volunteering scheme with 2 paid days leave to volunteer

For further information on our benefits package please visit: Employee benefits (southampton.gov.uk)

Contact details for informal discussion:

For further information and details regarding the role, please contact James Marshall [email protected]

Recruitment contact details:

Email: [email protected]
Tel: 023 8083 4033

For more information about SCC please visit Southampton City Council
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About the role:

About you:

Key responsibilities include:

Providing strategic leadership across Environmental Health, Port Health, Trading Standards and Licensing.
Ensuring services comply with relevant legislation, codes of practice and national guidance.
Leading service transformation, continuous improvement and operational effectiveness.
Overseeing complex investigations, enforcement activity and regulatory decision-making.
Managing service performance, budgets, income generation and risk
Advising elected members, senior officers and partners on public protection matters.
Building effective partnerships with public sector, regulatory and community safety partners.
Leading, developing and supporting professional teams to deliver high-quality outcomes.

If you feel you have the necessary background, experience, and skills to undertake this role we would like to hear from you.

What we can offer you:

Salary: The salary band for this role is £78,723 to £84,412. The starting salary is £78,723 with annual progression through the salary bands.

Here at SCC we have a range of different benefits, a few examples can be found below.

Excellent local government pension with 15.2% employer contribution
Death in service benefit of x3 salary, and optional salary sacrifice shared cost AVC (additional voluntary contribution)
Generous holiday 25–31 days, based on role and service
Flexible working options (role-dependent)
Family-friendly policies - Maternity, Paternity, Adoption, Shared/Unpaid Parental Leave, Time off for Dependents
Training and development, including coaching and mentoring
Health and wellbeing support - Employee Assistance Programme, Menopause Pledge, Mental Health First Aiders and access to a variety of staff networks
Veteran-friendly employer with the Armed Forces Covenant
Retail discounts and savings through the Southampton City Council benefits platform
Discounted memberships at local sports and fitness centres
Sustainable travel benefits - low emission car scheme, cycle to work, season ticket loans
Employee volunteering scheme with 2 paid days leave to volunteer

For further information on our benefits package please visit: Employee benefits (southampton.gov.uk)

Contact details for informal discussion:

For further information and details regarding the role, please contact James Marshall [email protected]

Recruitment contact details:

Apply Now

Refine Your Search

head of customer service jobs in southampton, eng

Head of Public Protection

PA to Divisional Director

Digital Analytics Specialist

Head of Registration Regulations Reform

Business Development Lead

Customer Service Assistant

Service Colleague

Team Leader

Customer Delivery Driver

Hotel General Manager

Head of Protective Security

ESG Manager

Operations Co-ordinator

Business Development Manager

Homelessness Relief Officer x2

Customer Assistant - Food - Shirley Southampton

Global Warehouse Manager

Alloy Wheel Technician

Assistant Manager

Receptionist

I want to receive the latest job alerts for head of customer service in southampton, eng

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