Operational excellence lead Work, Jobs in Southampton, Eng (with Salaries)

Operational Excellence Lead
Knight Square Insurance —New Milton
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Team management
- Free parking
Quick apply
Logistics Lead
Ocean Infinity —Southampton
- Up to £55,000 a year
- Full-time
- Hybrid work
- ERP systems
- Leadership
Operations Manager
Lanes Group —Southampton
- £45,000 a year
- Full-time
- Microsoft Office
Quick apply
12d
Continuous Improvement Manager
Chemring Countermeasures —Salisbury
- £45,000 - £55,000 a year
- Full-time
- Project management
- Continuous improvement
12d
Senior Planning & Value Management Specialist
Arqiva —Winchester
- Up to £75,000 a year
- Full-time
- Hybrid work
- PMP
- Project management
- Continuous improvement
- Employee discount
Director of Onshore Asset Management
SSE —Portsmouth
- £124,200 - £248,400 a year
- Full-time
- Communication skills
- Employee discount
10d
Operations Director
Mettricks Portswood —Southampton
- Up to £40,000 a year
- Full-time
- Hospitality
- Management
- Supervising experience
Quick apply
11d
Operations Manager
Mettricks Portswood —Southampton
- Up to £37,000 a year
- Full-time
- Hospitality
- In-person
- Leadership
Quick apply
11d
Customer Relationship Manager
Vertiv —Southampton
- Engineering
- Organisational skills
- Contracts
12d
Associate Director (UoP Global)
University of Portsmouth —Portsmouth
- £69,488 - £81,809 a year
- Full-time
- Hybrid work
- University
- Mentoring
- Employee discount
8d
Management Accountant
DEKRA —Southampton
- £65,000 - £90,000 a year
- Full-time
- Hybrid work
- Accounting
- Leadership
Commercial and Contracts Manager
Seacht Holdings —Ringwood
- £70,000 - £80,000 a year
- Full-time
- Engineering
- Analysis skills
- Bachelor's degree
Quick apply
Events Operations Manager
Restaurant Associates —Beaulieu
- £34,500 a year
- Hospitality
- Management
- Team management
- Employee discount
General Manager
Hearth House —Southampton
- £42,436 a year
- Full-time
- Organisational skills
- Leadership
- Life insurance
Quick apply
11d
Project Coordinator / Business Analyst
University of Portsmouth —Portsmouth
- £35,608 - £39,906 a year
- Full-time
- University
- Mentoring
- Employee discount
Customer Experience Manager (Contact Centre Manager)
Fexco Property Services —Salisbury
- Full-time
- Hybrid work
- Management
- Analysis skills
- Continuous improvement
Quick apply
5d
Assistant Financial Controller
Hampshire and Isle of Wight Healthcare NHS Foundation Trust —Totton
- £66,582 - £77,368 a year
- Full-time
12d
Establishment Control Manager
Hampshire and Isle of Wight Healthcare NHS Foundation Trust —Southampton
- £39,959 - £48,117 a year
- Full-time
- Analysis skills
- Supervising experience
- Presentation skills
5d
Senior Accounts Receivable Manager
Ascenti —Fareham
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Communication skills
Lead Engineer
Emcor —Chandlers Ford
- Up to £55,000 a year
- Full-time
- HVAC
- Contracts
- IT
- Employee assistance programme
- Referral programme
Quick apply

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operational excellence lead jobs near southampton, eng

Operational Excellence Lead

Knight Square Insurance -
New Milton

Quick apply

Job details

Full-time

Benefits

Free parking

Qualifications

Microsoft Excel
Microsoft Office
Team management
Organisational skills
Communication skills
Certificate in Insurance
A Level

Full job description

Job Advert

Job Role: Operational Excellence Lead

Location: New Milton

Hours: Monday to Friday - 35 hours per week

Knight Square Insurance is a highly respected, trusted broker specialising in providing comprehensive insurance cover for property management companies, resident management companies (RMCs) and right to manage companies (RTMCs). We offer a range of products including Directors and Officers Insurance, Buildings and Estates as well as Terrorism Insurance, Engineering Inspection and other insurance for homeowners, landlords and tenants.

Job purpose

To act as an Operational Excellence Lead in the best interests of the company. This role will primarily be responsible for driving measurable improvements in operational performance, customer outcomes, and efficiency by leading process optimisation, system enhancements, and operational delivery of governance frameworks across the broking function.

Main Responsibilities:

Process Optimisation

Map and redesign key journeys (renewals, service, cancellations)
Identify and remove duplication and points of failure
Monitor service delivery processes and identify areas for improvement or innovation
Standardise best practice across teams

Performance and Insight

Embed and support delivery of operational KPIs
Analyse trends (service levels, claims leakage, duplication, complaints)
Use performance data and service metrics to make informed decisions and drive improvement
Systems and Change
Identify system gaps and inefficiencies
Own and deliver enhancements / fixes
Work with operations, compliance, Finance and external customers to drive improved processes

Project Delivery

Lead operational and regulatory projects end-to-end
Manage timelines, stakeholder expectations, and project outcomes

Governance and Product Oversight

Working with Compliance Manager to ensure delivery of industry regulations, company policies, and contractual obligations
Monitor quality measures and customer satisfaction

Innovation and Continuous Improvement

Work to deliver continual improvement in processes across the business and with group companies
Stay updated on industry trends and best practices to enhance client services
Drive initiatives to improve efficiency, client satisfaction, and overall service quality

Skills and Experience:

Qualifications

Holding/working towards one of the Chartered Insurance Institute Qualification: CIP CII/Dip CII desirable
Educated to A-Level standard or equivalent

Technical Knowledge

Good knowledge of general insurance Real Estate products, services, and good understanding of underlying legal principles and practices relating to risk within own role capacity

Experience

Experience in managing a team to deliver quality client services, account management, or service operations
Track record of leading change in client service teams or multi-disciplinary operational teams
Experience engaging with senior stakeholders, boards, and external partners

Skills/other

Excellent interpersonal skills, including listening, verbal and written communication skills with the ability to communicate effectively
Ability to identify potential risks/issues and seek advice/consultation when required
Ability to adapt to changing demands and priorities
Good organisational skills
Self-motivated to achieving targets planning
Results driven mind-set
Manages change and ambiguity
Takes initiative for seeking opportunities
High level of empathy and engagement to gain trust
Highest degree of ethics and integrity in client focus
MS Office proficiency with excellent Excel skills
Experience of Acturis desirable

Eligibility Requirements

Eligible to work in the UK

Who are we?

What We Offer:

At Knight Square Insurance we believe our people deserve the best, just like our customers. That’s why we provide the tools, training, and support you need to thrive, alongside a competitive salary, great range of benefits, hybrid working following probation sign off, free parking and much more!

We're committed to creating a supportive, inclusive workplace where everyone can succeed.

Diversity and Inclusion:

At Knight Square Insurance, we’re committed to building a diverse and inclusive workforce and recruit based on merit. We welcome applications from everyone, including those interested in job share opportunities.

As an inclusive employer, we provide equal employment opportunities to all qualified candidates. If you have any accessibility requirements or need adjustments at any stage of the recruitment and selection process, please contact our team, we are happy to support you.

Ready to apply:

Click the ‘Apply’ button below to begin your application. You’ll be asked to upload your CV and answer a few short questions. As part of the process, you may also be invited to complete online verbal and numerical reasoning tests.

Please note that, due to the nature of our sector, all roles are subject to an Enhanced DBS check, as well as a bankruptcy and financial background screening.

If you meet the criteria for the role, we’ll be in touch to arrange a brief telephone interview. Shortlisted candidates will then be invited to a first-stage interview with the hiring manager and a member of our team.

Due to the high number of applications we receive, we may not be able to contact everyone individually — but we truly appreciate your interest in joining Knight Square Insurance.

Quick apply

Refine Your Search

operational excellence lead jobs in southampton, eng

Operational Excellence Lead

Logistics Lead

Operations Manager

Continuous Improvement Manager

Senior Planning & Value Management Specialist

Director of Onshore Asset Management

Operations Director

Operations Manager

Customer Relationship Manager

Associate Director (UoP Global)

Management Accountant

Commercial and Contracts Manager

Events Operations Manager

General Manager

Project Coordinator / Business Analyst

Customer Experience Manager (Contact Centre Manager)

Assistant Financial Controller

Establishment Control Manager

Senior Accounts Receivable Manager

Lead Engineer

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