Technical support occupations Work, Jobs in Southampton, Ham (with Salaries)

Desktop Support Technician
Exponential-e —Southampton
- Maintenance
- Travel
- SharePoint
- Referral programme
Quick apply
ICT Support Analyst HIWFRS624489
Hampshire & Isle of Wight Fire and Rescue Authority —Eastleigh
- Temporary
- Hybrid work
- Communication skills
IT Support Engineer
GHG Solutions Ltd —Southampton
- £26,400 - £32,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
1d
Technology Support Analyst
Associated British Ports —Southampton
- Full-time
- Azure
- Travel
- Mentoring
9d
IT Applications Support Analyst
Blake Morgan —Southampton
Assistant Support Technician
University Hospital Southampton NHS Foundation Trust —Southampton
- £28,392 - £31,157 a year
- Full-time
- Time management
- Annual leave
- Employee discount
3d
Customer Service Representative
Babcock International —Portsmouth
- Full-time
- Hybrid work
- Computer literacy
- Communication skills
- Annual leave
IT Support Engineer
Reassured —Cosham
- £30,000 - £32,000 a year
- Full-time
- Communication skills
- Free parking
- Annual leave
Quick apply
1st Line Technical Support
Aster Group —Andover
- £25,743 - £27,743 a year
- Full-time
- Travel
- Communication skills
- Time management
- Paid training
- Employee assistance programme
9d
Service Desk Analyst
Leidos —Whiteley
- £28,800 - £33,900 a year
- 8 hour shift
- Organisational skills
- Communication skills
- Time management
- Annual leave
- Work from home
2d
Support Engineer
Benifex —Southampton
- Remote
- Continuous improvement
- Communication skills
- Employee assistance programme
3rd Line ServiceDesk Analyst
Vissensa Limited —Lyndhurst
- £38,000 - £45,000 a year
- Full-time
- Analysis skills
- Travel
- Mentoring
- Free parking
- Work from home
Quick apply
4d
Administrator (Mobile Devices)
Capita —Fareham
- £25,155 a year
- Full-time
- Computer literacy
- Organisational skills
Customer Service Advisor
ST4 Group Ltd —Southampton
- £26,000 - £30,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- In-person
Quick apply
IT & DOCUMENT CONTROL ASSISTANT
SB Joinery —Stockbridge
- Free parking
- Referral programme
Information Systems Trainer
Capita —Fareham
- Up to £40,000 a year
- Full-time
- Computer literacy
- Computer networking
- Computer skills
- Free parking
- Annual leave
8d
Local IT Lead
Medhurst —Fareham
- Full-time
- English
- Supervising experience
- Travel
IT Analyst Field Support Engineer
Axiom Technologies —Portsmouth
- Full-time
Associate Corporate IT Engineer
cloudpay —Andover
- Full-time
- In-person
- Communication skills
- Employee assistance programme
- Bereavement leave
5d
Second Line Support
Southern Communications Group —Dummer
- £29,000 - £35,000 a year
- Full-time
- Mentoring
- Communication skills
- Free parking
- Employee assistance programme

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technical support occupations jobs near southampton, ham

Desktop Support Technician

Exponential-e -
Southampton

Quick apply

Job details

Benefits

Referral programme

Qualifications

Microsoft Windows Server
Technical troubleshooting
Desktop support
MCSA
ITIL Certification
MCP
MCSE
Incident queue management
User account provisioning
Ticket management
Maintenance
Microsoft Exchange
User account management
IT permissions management
Remote access software
Ticket management systems
SharePoint
Customer support
Customer interaction
Communication skills
Planned maintenance
Identity & access management

Full job description

Exponential-e

Founded in 2002, Exponential-e swiftly established itself as a UK Cloud, Connectivity and Communications pioneer. Throughout our history, a focus upon leveraging leading-edge technology to deliver profitable and innovative services to our clients and prospects has resulted in industry and peer recognition for our ground-breaking approach, a truly world-class ICT services company.

We're a company of innovators who think big and achieve bigger! Our people are crucial to the continuing success of our company. From our CEO to our new Graduates, each of our people demonstrates our PRIDE principles which are at the core of everything we do.

Overall purpose of the job:

Provide technical escalation for all Service Tickets assigned to the on-site Desktop Support team from the Service Desk.
Provide technical support on site as well as remote desktop support to NHS Solent end users.
Work in a rotation to provide on-site Desktop support to NHS HIOW end users for the core 08:00 – 17:00 Service Hours in the Static Tech Hubs as well as Roaming Tech Hubs.
Primarily responsible for managing and owning support tickets and driving customer issues through to resolution.

Key responsibilities for this job:

Respond to support contacts and tickets as assigned within Service Level Agreements.
Work as a team to deliver timely resolution to customer requests raised via telephone, portal, and email.
Maintain an understanding of the internal escalation process.
Maintain excellent verbal and written communication skills with the ability to communicate effectively with technical and non-technical customer at all levels in the organisations.
To be a highly motivated team player with the skills and ability to manage changing priorities.
Setup/Configure/Maintain/Administer desktop computers and peripherals and test network connections.
Provide physical Workstation and peripheral relocations.
Performs general preventative maintenance tasks on computers, laptops, printers.
Access Management and Maintenance through Active Directory and Office365 (Account Provision, Account Revocation, Password resets);
Escalate issues and involve Service Desk wherever required in order to resolve an issue as quickly as possible.
Be able to travel to other NHS Solent sites as part of the operational commitments to support the End Users.

Knowledge and experience required:

Experience in managing/troubleshooting Windows Desktop Operating Systems.
Experience in Microsoft Exchange, Active Directory, Windows Server & Desktop, SQL Server technologies.
Experience in using ITIL based ticketing system (ITIL foundation preferred).
Desired skills in Microsoft System Centre, SharePoint and other Microsoft solutions.
Applicants will ideally be Microsoft 365 and/or Azure certified to Fundamentals level, working towards Associate.
- Previous Microsoft certifications of MCP, MCSE and MCSA will be considered.

Our People

Our people are what makes Exponential-e Group the company it is today. This year's employee survey highlighted that 81% of employees who took the survey, would recommend a friend to work for our organisation.

Learning and development are fundamental parts of daily life at Exponential-e. From their first day at the company, everyone is provided ample opportunities to develop their skills and broaden their horizons, with our own L&D team running a range of bespoke courses, based on the latest innovations and challenges across the digital landscape.

Exponential-e Group is committed to providing equal opportunities in employment and treating all employees with respect and dignity. The company respects and values the diversity of its staff, striving to maintain an environment where there is opportunity for everyone to feel valued, their talents to be utilised and for both personal and organisational aspirations to be met. Every employee plays a vital role in helping to create an inclusive working environment by understanding and harnessing difference in a positive way.

Quick apply

Refine Your Search

technical support occupations jobs in southampton, ham

Desktop Support Technician

ICT Support Analyst HIWFRS624489

IT Support Engineer

Technology Support Analyst

IT Applications Support Analyst

Assistant Support Technician

Customer Service Representative

IT Support Engineer

1st Line Technical Support

Service Desk Analyst

Support Engineer

3rd Line ServiceDesk Analyst

Administrator (Mobile Devices)

Customer Service Advisor

IT & DOCUMENT CONTROL ASSISTANT

Information Systems Trainer

Local IT Lead

IT Analyst Field Support Engineer

Associate Corporate IT Engineer

Second Line Support

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