Customer service manager Work, Jobs in Southampton (with Salaries)

General Manager
The Climbing Hangar —Southampton
- £38,000 a year
- Weekend availability
- Hospitality
- Management
- Sales
- Store discount
- Annual leave
Quick apply
9d
Area Manager
John Cribb & Sons Ltd. —Southampton
- Full-time
- Management
- Sales
- Leadership
- Employee discount
Quick apply
Customer Care Manager
Dandara —Southampton
- Customer service
- Continuous improvement
- Construction experience
- Employee assistance programme
11d
Shift Manager, DSO2
Amazon UK Services Ltd. —Southampton
- Weekend availability
- Microsoft Word
- Microsoft Outlook
- Data analysis skills
- Flexible schedule
Operations Manager
Lanes Group —Southampton
- £45,000 a year
- Full-time
- Microsoft Office
Quick apply
Travel Money Manager
Currency Exchange Corporation Ltd —Southampton
- £30,797 a year
- Full-time
- Management
- Customer service
- Analysis skills
Quick apply
2d
Senior Business Development Manager
Visitor Chat Limited —Portsmouth
- £52,000 - £80,000 a year
- Full-time
- Sales
- Business development
- In-person
- Annual leave
- Referral programme
Quick apply
8d
Customer Services Team Leader
Odstock Medical Ltd —Salisbury
- £29,000 - £40,000 a year
- Full-time
- Microsoft Excel
- Management
- Customer service
- Relocation assistance
- Sick pay
Quick apply
5d
Customer Experience Manager (Contact Centre Manager)
Fexco Property Services —Salisbury
- Full-time
- Hybrid work
- Management
- Analysis skills
- Continuous improvement
Quick apply
11d
Contact Centre Reporting manager
Utilita Energy Limited —Valley Park
- £44,639 a year
- Customer service
- SQL
- Analysis skills
- Annual leave
- Employee assistance programme
10d
Customer Operations Manager
BH Live —Southampton
- £29,580 a year
- Weekend availability
- Communication skills
- Employee assistance programme
- Employee discount
1d
Head of Registration Regulations Reform
Maritime and Coastguard Agency —Southampton
- £57,515 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Leadership
- Annual leave
- Employee assistance programme
12d
Customer Relationship Manager
Barchester Healthcare —Fareham
- Microsoft Powerpoint
- Microsoft Excel
- Sales
Quick apply
Senior Event Manager
Marston Events —Andover
- From £37,000 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
Quick apply
4d
Operations Director
Mettricks Portswood —Southampton
- Up to £40,000 a year
- Full-time
- Hospitality
- Management
- Supervising experience
Quick apply
Customer Experience Training and Quality Manager
Fexco Property Services —Salisbury
- Full-time
- Hybrid work
- Customer service
- Maintenance
- Project management
Quick apply
11d
NIGHT DEPARTMENT MANAGER
Primark —Southampton
- £37,817 a year
- Night shift
- Management
- Leadership
- Annual leave
Sales Manager
NEXT —Southampton
- From £11,218 a year
- Part-time
- Employee discount
9d
Customer Service & Experience Team Leader
Fexco Property Services —Salisbury
- Full-time
- Customer service
- Analysis skills
- Organisational skills
Quick apply
11d
Operations Manager
Mettricks Portswood —Southampton
- Up to £37,000 a year
- Full-time
- Hospitality
- In-person
- Leadership
Quick apply

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General Manager

The Climbing Hangar
Southampton

Quick apply

Job details

Permanent | Full-time
£38,000 a year
9 days ago

Benefits

Casual dress
Store discount
Annual leave
Discounted or free food
Company pension
Company events
Employee assistance programme
Employee discount
Referral programme
Sick pay

Qualifications

Hospitality
Management
Sales
Customer service

Full job description

Our Hangars are more than climbing walls.

They're community hubs filled with adventure, good coffee, brilliant people and plenty of opportunities to try something new.

We're looking for a General Manager to lead one of our centres and help create the kind of experience that keeps people coming back for more.

You don't need to have a climbing background, but you do need to be a people-first leader who loves developing teams, building communities and delivering great commercial results.

The need-to-know info

Where: The Climbing Hangar Southampton - Third Ave, Southampton SO15 0LD
Contract: Full-time, permanent
Hours: 40 hours per week
Pay: Dependent on experience
Working hours: Flexible, including evenings and weekends
Positions available: 1
Apply by: Monday 27th July 2026

Send your CV and cover letter to [email protected] with the position and location in the subject line.

What you'll do

Every day looks a little different, and that's exactly how we like it.

You'll be responsible for leading the overall success of the site, including:

Leading, coaching and developing a high-performing team
Driving membership sales, retention and customer loyalty
Creating an exceptional customer experience for climbers of all ages and abilities
Building relationships within the local climbing and wider community
Managing site performance, budgets and commercial targets
Overseeing retail and café operations
Ensuring the highest standards of health, safety and safeguarding
Supporting events, competitions and community initiatives
Working closely with teams across Operations, Marketing, Finance and People

What's in it for you?

20% discretionary annual bonus
Friendly hours with your rota set 4 weeks in advance
Unlimited free climbs for you and a buddy (plus your kids, if you have them)
Discount on food and drinks in our cafe
31 days annual leave per year (inclusive of bank holidays)
Employee referral scheme to bag an extra £200*
Exclusive deals on climbing gear
Long service recognition
Access to our Employee Assistance Programme (free 24/7 wellbeing support for work-related and personal issues), plus on-site Mental Health First Aiders and counselling
Training and development, including coaching, first aid and safeguarding

Who we're looking for

All of our General Managers bring something different, and that's what makes our teams special.

We're looking for someone who:

Loves leading and developing people
Can balance commercial performance with great customer experiences
Is confident in making decisions and taking ownership
Enjoys building strong local communities and partnerships
Thrives in a fast-paced environment where no two days are the same
Has experience leading successful teams, ideally in hospitality, leisure, retail, fitness or a similar customer-focused environment
Is committed to safeguarding and creating inclusive spaces where everyone feels welcome
Has the right to work in the UK

It's not essential, but it's also nice if you:

Have a passion for climbing or an interest in the industry
Have experience growing memberships, sales or customer engagement
Have delivered successful operational improvements or projects
Hold qualifications in first aid, safeguarding or coaching

Who are we?

Our story started in a warehouse in Liverpool back in 2011, when our Founder wanted a new place to climb with his mates. What started out as a simple project grew into an important mission:

To inspire bolder living through indoor climbing.

These days, we care more about how our members’ climbing journey nourishes and connects them than what that journey is. Climb up, fall off, spend more time on the mats with your mates. It doesn’t matter to us because finding joy in how they do something is more important than what they do – and all of us find joy in play.

Play is a secret superpower in climbing and in life. And, at The Climbing Hangar, play is what we do best.

We’re now an open, trusted and welcoming space where old-school climbing and new-to-climbing coexist.

We’re a place for everybody, and people tell us that they feel like they belong here. That’s the whole point.

Equal Opportunities Statement

We are an equal opportunities employer and are committed to ensuring equality for all. We welcome applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. All employment decisions are made based on merit, skills and experience.

How to apply

If this role sounds like your cup of tea, then we can’t wait to meet you. To apply to join our crew, send your CV and cover letter to [email protected] with the position and location in the subject line.

We want to know what makes you unique, and your cover letter is the best way to do it. Tell us more about who you are and why you want to join our team.

Just a quick note: we can’t offer individual feedback to candidates, and we may close the advert early if we find the right match.

Any information provided to us will be held in the strictest confidence. It will be processed and retained in accordance with the Data Protection Act (2018) and UK GDPR.

*Find out more about our Employee Referral Scheme

Job Types: Full-time, Permanent

Pay: £38,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Discounted or free food
Employee discount
Referral programme
Sick pay
Store discount

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

customer service manager jobs in southampton

General Manager

Area Manager

Customer Care Manager

Shift Manager, DSO2

Operations Manager

Travel Money Manager

Senior Business Development Manager

Customer Services Team Leader

Customer Experience Manager (Contact Centre Manager)

Contact Centre Reporting manager

Customer Operations Manager

Head of Registration Regulations Reform

Customer Relationship Manager

Senior Event Manager

Operations Director

Customer Experience Training and Quality Manager

NIGHT DEPARTMENT MANAGER

Sales Manager

Customer Service & Experience Team Leader

Operations Manager

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