Customer experience specialist Work, Jobs in St Albans, Hrt (with Salaries)

Customer Service Live Chat Agent
Mr Lender —Loughton
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Annual leave
Quick apply
12d
Warehouse Operative
iMEDicare Ltd —Watford
- £27,072 - £28,178 a year
- Full-time
- English
- Warehouse experience
- In-person
- Free parking
- Annual leave
Quick apply
11d
Photo and Digital Specialist
Snappy Snaps —Barnet
- From £12.71 an hour
- Weekend availability
- Customer service
- Computer literacy
- Organisational skills
- Employee discount
Quick apply
12d
Customer Support Specialist
Fuse Energy —London
- £30,000 a year
- Full-time
- Bachelor's degree
- Communication skills
- Annual leave
Quick apply
Customer Service Specialist - 1 year FTC
Henkel —Hemel Hempstead
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
- Annual leave
- Flexible schedule
Quick apply
14d
Sales Operations Administrator
Entel UK Ltd —Borehamwood
- Up to £31,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- English
- Free parking
- Referral programme
Quick apply
3d
HubSpot Specialist
Wagada Digital —St Albans
- Hybrid work
- Presentation skills
- School
Shopfloor Assistant
Selco —St Albans
- £13.35 an hour
- Full-time
- Customer service
- Forklift
- Employee assistance programme
- Employee discount
6d
Customer Assistant
Lidl —Hemel Hempstead
- £13.45 - £14.45 an hour
- Part-time
- Bakery
- Store discount
- Employee discount
1d
Trainee Customer Resolutions Advisor
Foxtons —Watford
- £26,000 - £30,000 a year
- Hybrid work
- No experience needed
- Administrative experience
- Organisational skills
- Annual leave
- Work from home
Quick apply
Part-Time Customer Service Assistant - (1 Day/Week – 5 Hours)
Apex Solutions Hub —London
- £10 - £12 an hour
- English
- In-person
- Phone etiquette
Quick apply
1h
Sales Executive
WeBuyAnyCar —St Albans
- £28,200 - £35,220 a year
- Rotating shift
- Customer service
- IT
- Communication skills
Quick apply
Customer Retention Specialist
Agria Pet Insurance —Aylesbury
- Full-time
- Remote
- Computer literacy
- Computer skills
- Communication skills
- Annual leave
Quick apply
6d
Customer Support Specialist - UK
splose —London
- Full-time
- Hybrid work
- Communication skills
Quick apply
5d
B2B Experience Specialist
Partner Retail Services —London
- £30,784 - £35,000 a year
- Full-time
- Employee discount
Quick apply
Customer Advisor
Foxtons —Watford
- £26,000 - £30,000 a year
- Hybrid work
- No experience needed
- Administrative experience
- Organisational skills
- Annual leave
- Work from home
Quick apply
Customer Experience Executive
One Retail Group —London
- Hybrid work
- Continuous improvement
Customer Success Specialist
Malt —London
- Hybrid work
- CRM software
- English
- Conflict management
- Annual leave
Accounts Receivable Specialist
BAM UK & Ireland —Hemel Hempstead
- Monday to Friday
- Continuous improvement
Warehouse Operative Twilights
Evri —Hemel Hempstead
- £13.36 - £20.04 an hour
- Overtime
- Annual leave

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customer experience specialist jobs near st albans, hrt

Customer Service Live Chat Agent

Mr Lender -
Loughton

Quick apply

Job details

Full-time
12 days ago

Benefits

Free parking
On-site gym
Annual leave
Company pension
Company events
Private medical insurance
Gym membership
Referral programme
On-site parking

Qualifications

Live chat
Microsoft Word
Financial Conduct Authority guidelines
Microsoft Outlook
Customer service
GCSE
English
Arrears management
Customer interaction
Phone etiquette
Signposting to community resources
Communication skills
A Level

Full job description

Job Title: Customer Service Live Chat Agent

Salary: Competitive

Main Purpose of the Role: The main focus of the Customer Service Live Chat Agent role is to focus on communicating with customers via Live Chat and email communication who are contacting us about upcoming payment/accounts or overdue payments and treating them with forbearance and due consideration.

Benefits:

Working within a newly refurbished dedicated office space with free onsite employee gym
Access to a large breakout space with comfortable seating, pool table and arcade games
Free on-site parking
Central Line Train station within one-minute walk with quick access to Central London
Close road links to M11/M25/A406/A12 and London
Social events
Pension Scheme
Healthshield (health cash back scheme and counselling services)
28 days annual leave, incl. Bank Holidays, per annum, with an additional day per year of service (capped at 33 days)
Eye Test / Glasses reimbursement scheme
Various team and personal reward incentives

Main Duties and Responsibilities:

Communicating with customers who have contacted us via LiveChat and Email, about their upcoming agreed payments or who have failed to meet one or more of their agreed repayments when they fall due and assessing each customer’s individual circumstances, on a case-by-case basis, to ensure that appropriate forbearance and due consideration is given, and good outcomes are achieved.
Ensuring that at the point the customers contact us all account records and notes are reviewed thoroughly to fully understand the customer’s situation and needs (including any preferred communication channels).
Ensuring that staff recognise when information about a customer’s needs is relevant to future interactions and making a record of it on their account.
Communicating with and completing all actions for a customer, in a timely manner and required time frames, to help ensure the customer is put in a position where they can make effective decisions, on an informed basis, to help achieve good outcomes and customer experience.
Ensuring that where repayment plans are offered as a form of forbearance, the customers’ needs are taken into consideration, and the repayment plan is affordable and sustainable for the customer.
Identifying where the customer is at risk if approaching arrears and ensuring the relevant support and forbearance is offered.
Ensuring that where the customer is approaching arrears or in arrears, they are signposted to free debt support advice and money guidance and told the potential benefits of accessing this and the different range of delivery channels available.
Identifying signs and triggers which could indicate the customer is vulnerable and ensure that relevant procedures are followed in supporting these customers (for example, where necessary referral to the Specialist Customer Support Team) so that customers who have characteristics of vulnerability, are not disadvantaged. Ensure that customers who are in an active repayment option and struggling to meet their required repayments are passed to the Repayment Support Team so the appropriate forbearance and support can be provided.
Ensuring that all communications with customers are clear and easy to understand and adapted to meet the customer’s information needs, to equip them to make decisions that are effective and properly informed.
Tailoring communications, in line with our vulnerability and reasonable adjustment policies, procedures and processes, to consider the characteristics of the customers intended to receive the communication.
Sharing ideas and feedback with your line manager where, through your day-to-day experience with customers, you identify that improvements can be made to the customer journey and/or customer outcomes.
Supporting colleagues and the wider department to ensure department aims are achieved.
Work towards achieving daily and monthly targets both individually and as a team.
Ensuring that you adhere to the FCA Conduct Rules and all relevant policies and procedures (and accompanying processes), which include (but are not limited to):
Forbearance Policy and Procedure,
Vulnerability Policy and Procedure
Customers in Financial Difficulty Policy and Procedure
Data Protection Policy and Procedure
Acceptable Usage Policy
Data Retention, Archiving and Destruction Policy
PCI DSS Procedure; and
Security and Password Policy.
Being flexible with your skillset to enable you to support with other areas of the business where needed

This is a summary of the role and you are expected to undertake additional ad-hoc duties as and when necessary to fulfil the needs of the business.

Experience and attributes (Essential):

Commitment to perform to high standards and:

act with integrity;
act with due care, skill and diligence;
being open and cooperative with the FCA and other regulators; the PRA and other regulators;
pay due regard to the interests of customers and treating them fairly; and
act to deliver good outcomes for customers

Understand the requirements of Principle 12 (Consumer Duty), specifically relating to:

PDL’s products and services meeting the needs of its target market including any vulnerable consumers to ensure good customers outcomes in regard to:
affordability,
sustainability,
appropriate marketing,
sound customer understanding (across the customer base); and
high levels of customer support.

Job Type: Full-time

Benefits:

Company events
Company pension
Free parking
Gym membership
On-site parking
Private medical insurance
Referral programme

Application question(s):

Do you have previous experience using LiveChat?

Education:

GCSE or equivalent (required)

Experience:

customer service: 1 year (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

customer experience specialist jobs in st albans, hrt

Customer Service Live Chat Agent

Warehouse Operative

Photo and Digital Specialist

Customer Support Specialist

Customer Service Specialist - 1 year FTC

Sales Operations Administrator

HubSpot Specialist

Shopfloor Assistant

Customer Assistant

Trainee Customer Resolutions Advisor

Part-Time Customer Service Assistant - (1 Day/Week – 5 Hours)

Sales Executive

Customer Retention Specialist

Customer Support Specialist - UK

B2B Experience Specialist

Customer Advisor

Customer Experience Executive

Customer Success Specialist

Accounts Receivable Specialist

Warehouse Operative Twilights

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