Duty manager Work, Jobs in St Albans (with Salaries)

After Care Specialist
Tempur Sealy —Hayes
- Full-time
- Customer service
- Communication skills
Sports Centre Duty Manager (Part Time)
St Albans School —St Albans
- £26,692 a year
- Part-time
- Customer service
- First Aid Certification
- In-person
- Free parking
- Gym membership
Quick apply
8d
Duty Manager
Nuffield Health —St Albans
- Up to £29,972.33 a year
- Part-time
- Sales
- Communication skills
- Employee discount
- Gym membership
Duty Manager
Stoke Park Ltd —Slough
- Up to £52,000 a year
- Full-time
- Hotel
- Supervising experience
- Human resources
- Free parking
- Sick pay
Quick apply
10d
Property Manager
Neil Douglas Block Management —Leighton Buzzard
- £30,000 - £42,000 a year
- Full-time
- Customer service
- Bachelor's degree
- Driving
Quick apply
Hospital Operating Theatre Stores and Supplies Manager
The Royal Buckinghamshire Hospital —Aylesbury
- From £40,000 a year
- Full-time
- Management
- Bachelor's degree
- In-person
- Employee discount
- Referral programme
Quick apply
Estates Manager (Building Manager)
Praxis Facilities Management —Borehamwood
- £35,000 - £45,000 a year
- Full-time
- Maintenance
- Communication skills
- Employee assistance programme
Quick apply
Senior Manager Operational Excellence
Zebra Technologies —Bourne End
- Full-time
- Management
- Master's degree
- Analysis skills
Senior Buyer
KDH Projects —London
- £35,000 - £50,000 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
- Employee assistance programme
Quick apply
Office Manager
Complexions Enterprise Ltd —Brookmans Park
- £26,000 - £35,000 a year
- Full-time
- Administrative experience
- Supervising experience
- Human resources
- Free parking
Quick apply
1d
Receptionist
Verulam House Care Home —St Albans
- £12.85 an hour
- Weekend availability
- Nursing home
- Computer literacy
- Front desk
- Annual leave
Quick apply
Operations & Events Manager Maternity Cover
Knebworth House, Park and Gardens —Knebworth
- From £35,000 a year
- Temporary
- Management
- First Aid Certification
- Organisational skills
- Free parking
- Sick pay
Quick apply
Out of Home Site Manager
Titchfield Group —Hatfield
- £30,000 - £38,000 a year
- Microsoft Excel
- Engineering
- IT
- Employee discount
- Sick pay
Quick apply
8d
Assistant Lounge Manager
No1 Lounges Ltd —Luton Airport
- £34,500 a year
- Full-time
- Management
- Customer service
- Team management
- Free parking
- Health & wellbeing programme
Quick apply
Operational Support Grade - HMP The Mount (Prison Support Role)
Ministry of Justice —Hemel Hempstead
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
- Employee assistance programme
Consumer Duty Manager
Haven —Hemel Hempstead
- Part-time
- Hybrid work
- Analysis skills
- Financial services
- Leadership
- Employee discount
Quick apply
14d
Manager, Technical Services
Warner Bros. Discovery —Leavesden Green
- Weekend availability
- Management
- Customer service
- Maintenance
Duty Manager
Places for People —Epping
- £30,160 a year
- Weekend availability
- Customer service
- IT
- Leadership
- Employee discount
10d
Head of Education, Skills and Work - Non-Operational
Ministry of Justice —Hemel Hempstead
- £50,001 - £60,001 a year
- Full-time
- Hybrid work
- English
- Education
- Presentation skills
- Annual leave
8d
Housekeeper
Morro UK —London
- £27,227.20 a day
- Full-time
- Maintenance
- In-person
- Communication skills
- Work from home
- Employee assistance programme
Quick apply
10d

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After Care Specialist

Tempur Sealy -
Hayes

Apply Now

Job details

Full-time

Qualifications

Customer service
Communication skills

Full job description

Tempur Sealy. Iconic brands. Storied history. Industry-leading innovation.

Tempur Sealy is committed to improving the sleep of more people, every night, all around the world. As a leading designer, manufacturer, distributor, and retailer of bedding products worldwide, we know how crucial a good night of sleep is to overall health and wellness. Utilizing over a century of knowledge and industry-leading innovation, we deliver award-winning products that provide breakthrough sleep solutions to consumers in over 100 countries. Our highly recognized brands include Tempur-Pedic®, Sealy® and Stearns & Foster®. We hire people who have a passion for helping others find their best night’s sleep. No matter what stage of your career, you can build your future at Tempur Sealy!

Purpose of the role

The After Care Specialist is responsible for providing care and advice for products that have been newly delivered and a major focus will be on reassuring consumers that are considering returning their products under the 100 night trial scheme. This role will be outbound call focused to follow up with consumers regarding their deliveries to make sure all is good. Other activities will include managing the voice of the customer including social media and trust pilot and the person in this role must have good communication skills.

We expect our specialists to be the knowledge owners for their areas and to work with the Customer Service Manager to identify knowledge gaps and operational improvements. Better every day!

Essential Duties & Key Responsibilities

Ensuring that all daily procedures are complete in line with KPI’s
Answering of phone calls.
Responding to customers on the Chat function
Effectively solve customer challenges and problem.
Maintain and update accurate notes on D365
Trouble shooting and problem solving
Communicate with internal departments as and when required
Support and Cover areas within the department if required
Responsible for cross training the rest of the team of certain job roles and functions to ensure that all work can be completed during holiday periods.
Ad hoc duties
Managing all concerns re faults on delivery
All Return Requests both on consumer and retail side of the business
Managing Tramo Returns, ensuring that the refund has been raised and deleting the order from D365
Chasing RMA’s – Consumer and B2B
Inbound VOC feedback
Outbound Customer feedback
Responding to Trust Pilot reviews
Management or returns not completed via Royal Mail
Responding to Social Media Comments
Chasing Refunds for consumers

Knowledge/ Skills/ Experience

Providing first class Customer service by talking directly and honestly with our customers and developing a deep understanding of what they need at the point of contact and beyond
Need to be organised and self-efficient.
Outstanding verbal and written communication skills
Must be able to work independently, as part of a small team and then part of the wider team
Must be able to produce and present training material for other Specialists within the team.
Adaptable and open to change and progression.
Understanding, prioritising and escalating our customers issues and following through to resolution
Great attention to detail
Excell in investigating Customer problems, getting to the root cause and finding a resolution
All Specialists to work 40 hours per week, Monday to Sunday – hours covering 08.00 – 19.00
Key Account Management, Retail Ordering Specialist and Amazon and Emerging Retailer specialists to cover each other

Tempur Sealy International is committed to equal opportunities, and values diversity in our workforce. We provide equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, sex, national origin, age, disability, or any other legally protected characteristic. We maintain a fair and inclusive hiring process, ensuring that all candidates are evaluated based on their qualifications, skills, and experience. Our dedication to equal opportunities extends to every aspect of our organisation, fostering an inclusive and supportive work environment for all team members.

We are committed to the privacy and security of your personal data. For more information on our practices, please see our applicant privacy policies available here .

Apply Now

Refine Your Search

duty manager jobs in st albans

After Care Specialist

Sports Centre Duty Manager (Part Time)

Duty Manager

Duty Manager

Property Manager

Hospital Operating Theatre Stores and Supplies Manager

Estates Manager (Building Manager)

Senior Manager Operational Excellence

Senior Buyer

Office Manager

Receptionist

Operations & Events Manager Maternity Cover

Out of Home Site Manager

Assistant Lounge Manager

Operational Support Grade - HMP The Mount (Prison Support Role)

Consumer Duty Manager

Manager, Technical Services

Duty Manager

Head of Education, Skills and Work - Non-Operational

Housekeeper

I want to receive the latest job alerts for duty manager in st albans

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