Application support specialist Work, Jobs in St Helens, Msy (with Salaries)

Customer Hub Advisor
Torus Group —St Helens
- £28,790 a year
- Full-time
- Organisational skills
- Communication skills
10d
Accounts Assistant
Gradan —St Helens
- £25,500 - £28,000 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
Quick apply
Service Leader Level 2
Community Integrated Care —St Helens
- £31,847 a year
- Full-time
- Experience working with individuals with disabilities
- Computer literacy
- Team management
- Annual leave
- Flexible schedule
Quick apply
Sefton Advocacy Chief Executive Officer
Sefton Advocacy —Southport
- £42,798 a year
- Full-time
- Hybrid work
- Management
- Team management
- Leadership
- Work from home
Quick apply
6d
Renewables Administrator
Regenda Group —St Helens
- £27,000 a year
- Full-time
- Administrative experience
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
12d
Employee Relations Specialist
Community Integrated Care —Widnes
- £30,000 - £33,000 a year
- Full-time
- Hybrid work
- Travel
- Human resources
- In-person
- Work from home
- Employee assistance programme
Quick apply
Customer Hub Advisor - 18 Month Contract
Torus Group —St Helens
- £28,790 a year
- Full-time
- Organisational skills
- Communication skills
10d
Data Acquisition Specialist - External Data (Remote - UK)
IQVIA —Manchester
- Full-time
- Remote
- Computer Science
- English
- Bachelor's degree
- Work from home
Customer Hub Advisor - 6+ Month Contract
Torus —St Helens
- £28,790 a year
- Full-time
- Organisational skills
- Communication skills
Junior Project Manager
The Granite Group —Liverpool
- £27,000 - £35,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Agile
- Flexible schedule
Quick apply
5d
Domestic Abuse Officer - 12 Month Contract
Torus —St Helens
- £34,064 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
12d
Casework Administrator (Toxicology)
Key Forensic Services —Warrington
- £24,683.85 a year
- Microsoft Word
- Administrative experience
- Organisational skills
- Employee assistance programme
Quick apply
10d
Business Operations Coordinator
CNG FUELS —Wigan
- £32,000 - £34,000 a year
- Full-time
- Microsoft Powerpoint
- Databases
- Continuous improvement
- Free parking
- Life insurance
Quick apply
12d
Maintenance Administrator
Architectural Engineering Limited —Skelmersdale
- From £1 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
- Free parking
Quick apply
Medical Courier/ Laboratory Assistant
Uralensis Innov8 Ltd —Bolton
- £25,420 - £29,120 a year
- Weekend availability
- Laboratory experience
- Driving
- In-person
- Free parking
- Annual leave
Quick apply
Support Worker, St. Helens
Waterdale Crescent —St Helens
- Full-time
- Annual leave
- Employee assistance programme
Integrated Offender Management - Young Adult Support Worker - Greater Manchester
HM Prison & Probation Service —Manchester
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Travel
- Annual leave
- Employee discount
14d
IT Support Specialist
OSSAS IT Digital Solutions —Manchester
- £2,800 - £3,400 a month
- Full-time
- In-person
- Communication skills
- Free parking
- Sick pay
Quick apply
1d
BID (Business Improvement District) Renewal Officer
Halton BID —Widnes
- £30,000 - £40,000 a year
- Full-time
- Research
- Microsoft Office
- Databases
- Annual leave
Quick apply
10d
Alarm Receiving Centre (ARC) Operator
Samson Security & Facilities —Liverpool
- £12.82 - £13.74 an hour
- Weekend availability
- Customer service
- Computer literacy
- Microsoft Office
- Employee discount
Quick apply

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application support specialist jobs near st helens, msy

Customer Hub Advisor

Torus Group -
St Helens

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Job details

Full-time
£28,790 a year
10 days ago

Qualifications

Customer service call handling
Inbound customer enquiry call handling
GCSE
Case note recording
Case record updates
Complaint handling
Anti-social behaviour case management in housing
Organisational skills
Customer interaction
Communication skills

Full job description

At Torus, our customers are at the heart of everything we do. We're looking for a passionate and proactive Customer Service Advisor to join our team and provide an outstanding customer experience across a range of housing services.

As the first point of contact for our customers, you'll handle enquiries through a variety of channels, including phone, digital, face-to-face and written communications. Using your excellent communication skills and knowledge of our services, you'll take ownership of customer enquiries, provide practical solutions, and ensure customers receive the right support at the right time.

This is a varied and rewarding role where you'll support customers with everything from repairs, rent accounts and rehousing applications to tenancy-related enquiries and complaints. Working closely with colleagues across the organisation, you'll play a key role in resolving issues, promoting our digital services, and helping customers achieve positive outcomes.

Working Hours:

37 hours per week
Monday to Friday: 7.4 hours per day between 8:00am and 8:00pm
1 in 4 Saturdays: 8:00am to 12:00pm

What You Will Be Doing:

Acting as the first point of contact for customer enquiries across telephone, digital, face-to-face and written channels.
Providing advice, guidance and solutions across a range of housing services, ensuring customers receive accurate and timely support.
Taking ownership of customer enquiries, resolving issues at first point of contact wherever possible and referring to specialist teams when needed.
Supporting customers with rent account enquiries, taking payments and agreeing repayment arrangements in line with policy.
Processing applications and enquiries relating to rehousing, transfers and mutual exchanges.
Raising, prioritising and managing repair requests, ensuring customers understand landlord and tenant responsibilities.
Handling complaints and anti-social behaviour reports, maintaining accurate records and case notes.
Promoting digital services and supporting customers to access online accounts and self-service options.
Working collaboratively with colleagues and partners to deliver positive outcomes for customers.
Maintaining accurate customer records and ensuring all interactions are recorded appropriately on our systems.
Identifying opportunities to support customers and improve outcomes through our Every Contact Counts approach.
Delivering excellent customer service while achieving performance targets and service standards.
Championing fairness, inclusion and safeguarding, ensuring customers are treated with dignity, respect and care.

What We Are Looking For:

A passion for delivering excellent customer service and creating positive customer experiences
Experience working in a busy customer service environment, handling a wide range of enquiries (housing-related experience desirable)
Strong communication skills with the ability to explain information clearly and confidently across different channels
A proactive problem-solver who takes ownership of enquiries and sees issues through to resolution.
The ability to understand and apply policies and procedures accurately while balancing customer needs and business requirements.
Experience dealing with challenging situations and difficult conversations with empathy, resilience and professionalism.
Strong IT skills and confidence using multiple systems to record and manage customer information accurately.
Excellent organisational skills, with the ability to prioritise workload in a fast-paced environment.
A collaborative approach and commitment to working effectively with colleagues across the business.
A positive, flexible attitude and willingness to embrace new ways of working and continuous improvement.
A commitment to equality, diversity, safeguarding and treating every customer with fairness and respect.
Educated to 4 GCSE (or equivalent) Grade C or above including English

Interview Process:

Shortlisted candidates will be invited to an interview at our St Helens office week commencing 7th September 2026. This will be a competency-based interview, along with a short written and listening assessment.

Additional Information:

Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed:

Right to work verification
Qualification certificate check
2x completed references
OH Health Questionnaire – Fit For Work
DBS check (if required for role)
Completion of all new starter documentation including signed T&C’s

Please note, we reserve the right to close this advert early if we receive a sufficient number of applications.

Apply Now

Refine Your Search

application support specialist jobs in st helens, msy

Customer Hub Advisor

Accounts Assistant

Service Leader Level 2

Sefton Advocacy Chief Executive Officer

Renewables Administrator

Employee Relations Specialist

Customer Hub Advisor - 18 Month Contract

Data Acquisition Specialist - External Data (Remote - UK)

Customer Hub Advisor - 6+ Month Contract

Junior Project Manager

Domestic Abuse Officer - 12 Month Contract

Casework Administrator (Toxicology)

Business Operations Coordinator

Maintenance Administrator

Medical Courier/ Laboratory Assistant

Support Worker, St. Helens

Integrated Offender Management - Young Adult Support Worker - Greater Manchester

IT Support Specialist

BID (Business Improvement District) Renewal Officer

Alarm Receiving Centre (ARC) Operator

I want to receive the latest job alerts for application support specialist in st helens, msy

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