Customer experience verifications Work, Jobs in St Helens, Msy (with Salaries)

Customer Hub Advisor
Torus Group —St Helens
- £28,790 a year
- Full-time
- Organisational skills
- Communication skills
13d
Customer Hub Advisor - 18 Month Contract
Torus Group —St Helens
- £28,790 a year
- Full-time
- Organisational skills
- Communication skills
13d
Office Administrator
Globe Wareing Cropper —Liverpool
- £25,000 - £27,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
Quick apply
8d
Distribution Warehouse Operative
Snowdonia Cheese Company —Deeside
- £28,000 - £32,000 a year
- Full-time
- Assembly
- Organisational skills
- Warehouse experience
Quick apply
6d
Business Operations Coordinator
CNG FUELS —Wigan
- £32,000 - £34,000 a year
- Full-time
- Microsoft Powerpoint
- Databases
- Continuous improvement
- Free parking
- Life insurance
Quick apply
Operations Specialist I-III (UK)
Airspace —Liverpool
- £36,000 - £65,000 a year
- Remote
Quick apply
9d
Supplier Relationship Management Lead
TVS Supply Chain Solutions —Chorley
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
13d
Patient Care Agent
Oushk Pharmacy —Stockport
- £26,437 - £29,000 a year
- Full-time
- Administrative experience
- Organisational skills
- Cleaning
- Annual leave
- Employee assistance programme
Quick apply
13d
Procurement and Supply Chain Assistant Placement Year
TVS Supply Chain Solutions —Chorley
- £24,000 a year
- Full-time
- Hybrid work
- Analysis skills
- University
- Continuous improvement
- Free parking
- Health & wellbeing programme
Quick apply
Goods In Administrator
Home Bargains —Great Sankey
- £13.89 an hour
- 12 hour shift
- Data entry
- Warehouse experience
- Communication skills
- Store discount
- Annual leave
Quick apply
People Advisor - 2 year contract
Torus —St Helens
- £36,651 a year
- Full-time
- Hybrid work
- Human resources
- Recruiting
- Organisational skills
21h
Supplier Improvement Co-Ordinator
TVS Supply Chain Solutions —Chorley
- Full-time
- Hybrid work
- Continuous improvement
- Travel
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
13d
Stock Controller with Warehouse Operations Duties
Eden Ecommerce —Chester
- £29,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Organisational skills
- Free parking
- Employee discount
Quick apply
5h
Retail Sales Assistant
IBLAZE VAPE LTD —Manchester
- £10.85 - £12.71 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Employee discount
Quick apply
3d
Overnight Counsellor
Spectrum Life —Manchester
- Weekend availability
- Remote
- Computer literacy
- Communication skills
- Paid training
- Annual leave
Quick apply
7d
Assistant Accountant
Taxworks Accountancy Services Ltd —Chester
- £28,000 - £32,000 a year
- Part-time
- Remote
- Communication skills
- Time management
- Annual leave
- Work from home
Quick apply
14d
Assistant Buyer
TVS Supply Chain Solutions —Chorley
- Full-time
- Hybrid work
- Computer literacy
- Travel
- Computer skills
- Free parking
- Health & wellbeing programme
Quick apply
8h
Technical Coordinator
Snowdonia Cheese Company —Deeside
- From £34,000 a year
- Full-time
- Microsoft Word
- Continuous improvement
- Quality control
- Life insurance
Quick apply
7d
Food & Beverage Assistant
Legends Global (Europe) —Manchester
- Serving
- Customer service
- Cleaning
Quality Controller
Sykes Seafood Limited —Liverpool
- £16 an hour
- Full-time
- Continuous improvement
- Quality control
- Data entry
Quick apply
10d

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Customer Hub Advisor

Torus Group -
St Helens

Apply Now

Job details

Full-time
£28,790 a year
13 days ago

Qualifications

Customer service call handling
Inbound customer enquiry call handling
GCSE
Case note recording
Case record updates
Complaint handling
Anti-social behaviour case management in housing
Organisational skills
Customer interaction
Communication skills

Full job description

At Torus, our customers are at the heart of everything we do. We're looking for a passionate and proactive Customer Service Advisor to join our team and provide an outstanding customer experience across a range of housing services.

As the first point of contact for our customers, you'll handle enquiries through a variety of channels, including phone, digital, face-to-face and written communications. Using your excellent communication skills and knowledge of our services, you'll take ownership of customer enquiries, provide practical solutions, and ensure customers receive the right support at the right time.

This is a varied and rewarding role where you'll support customers with everything from repairs, rent accounts and rehousing applications to tenancy-related enquiries and complaints. Working closely with colleagues across the organisation, you'll play a key role in resolving issues, promoting our digital services, and helping customers achieve positive outcomes.

Working Hours:

37 hours per week
Monday to Friday: 7.4 hours per day between 8:00am and 8:00pm
1 in 4 Saturdays: 8:00am to 12:00pm

What You Will Be Doing:

Acting as the first point of contact for customer enquiries across telephone, digital, face-to-face and written channels.
Providing advice, guidance and solutions across a range of housing services, ensuring customers receive accurate and timely support.
Taking ownership of customer enquiries, resolving issues at first point of contact wherever possible and referring to specialist teams when needed.
Supporting customers with rent account enquiries, taking payments and agreeing repayment arrangements in line with policy.
Processing applications and enquiries relating to rehousing, transfers and mutual exchanges.
Raising, prioritising and managing repair requests, ensuring customers understand landlord and tenant responsibilities.
Handling complaints and anti-social behaviour reports, maintaining accurate records and case notes.
Promoting digital services and supporting customers to access online accounts and self-service options.
Working collaboratively with colleagues and partners to deliver positive outcomes for customers.
Maintaining accurate customer records and ensuring all interactions are recorded appropriately on our systems.
Identifying opportunities to support customers and improve outcomes through our Every Contact Counts approach.
Delivering excellent customer service while achieving performance targets and service standards.
Championing fairness, inclusion and safeguarding, ensuring customers are treated with dignity, respect and care.

What We Are Looking For:

A passion for delivering excellent customer service and creating positive customer experiences
Experience working in a busy customer service environment, handling a wide range of enquiries (housing-related experience desirable)
Strong communication skills with the ability to explain information clearly and confidently across different channels
A proactive problem-solver who takes ownership of enquiries and sees issues through to resolution.
The ability to understand and apply policies and procedures accurately while balancing customer needs and business requirements.
Experience dealing with challenging situations and difficult conversations with empathy, resilience and professionalism.
Strong IT skills and confidence using multiple systems to record and manage customer information accurately.
Excellent organisational skills, with the ability to prioritise workload in a fast-paced environment.
A collaborative approach and commitment to working effectively with colleagues across the business.
A positive, flexible attitude and willingness to embrace new ways of working and continuous improvement.
A commitment to equality, diversity, safeguarding and treating every customer with fairness and respect.
Educated to 4 GCSE (or equivalent) Grade C or above including English

Interview Process:

Shortlisted candidates will be invited to an interview at our St Helens office week commencing 7th September 2026. This will be a competency-based interview, along with a short written and listening assessment.

Additional Information:

Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed:

Right to work verification
Qualification certificate check
2x completed references
OH Health Questionnaire – Fit For Work
DBS check (if required for role)
Completion of all new starter documentation including signed T&C’s

Please note, we reserve the right to close this advert early if we receive a sufficient number of applications.

Apply Now

Refine Your Search

customer experience verifications jobs in st helens, msy

Customer Hub Advisor

Customer Hub Advisor - 18 Month Contract

Office Administrator

Distribution Warehouse Operative

Business Operations Coordinator

Operations Specialist I-III (UK)

Supplier Relationship Management Lead

Patient Care Agent

Procurement and Supply Chain Assistant Placement Year

Goods In Administrator

People Advisor - 2 year contract

Supplier Improvement Co-Ordinator

Stock Controller with Warehouse Operations Duties

Retail Sales Assistant

Overnight Counsellor

Assistant Accountant

Assistant Buyer

Technical Coordinator

Food & Beverage Assistant

Quality Controller

I want to receive the latest job alerts for customer experience verifications in st helens, msy

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