Helpdesk manager Work, Jobs in St Johns Wood, Gtl (with Salaries)

Client Helpdesk Manager - 12 Month FTC
InfoTrack —London
- Full-time
- Hybrid work
- Continuous improvement
- Leadership
- Annual leave
- Flexitime
Quick apply
Junior IT Support
Lomar Shipping Limited —London
- Computer Science
- Windows
- Organisational skills
5d
Customer Helpdesk Consultant
InfoTrack —London
- £27,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Annual leave
- Flexitime
Quick apply
IT & Helpdesk Manager - Panavision London
Panavision —London
- Weekend availability
- Bachelor's degree
- No degree
- Travel
Quick apply
1d
Reception and Events Manager
BidvestNoonan —London
- £42,000 a year
- Full-time
- Continuous improvement
- Front desk
- Training & development
Quick apply
Onsite Helpdesk Engineer
KDDI Europe —London
- Up to £39,000 a year
- Temporary
- No experience needed
- English
- Travel
- Health & wellbeing programme
- Life insurance
Quick apply
4d
Helpdesk Engineer
KDDI Europe —London
- Up to £32,000 a year
- Full-time
- English
- Master's degree
- Travel
- Health & wellbeing programme
- Life insurance
Quick apply
4d
IT Helpdesk (Entry Level)
SHINHAN BANK LONDON BRANCH —London
- Full-time
- Microsoft Excel
- Computer literacy
- English
Quick apply
Housekeeper
Foundation for International Education —South Kensington
- £26,280 a year
- Weekend availability
- Travel
- Organisational skills
- Cleaning
- Sick pay
Quick apply
8d
Facilities Assistant
Amey Ltd —London
- £30,250.08 a year
- Overtime
- Customer service
- Employee discount
- Gym membership
Quick apply
1h
Contract Support & Helpdesk
CBRE —London
- Full-time
- Microsoft Office
- Continuous improvement
- Organisational skills
4d
Building Manager - 95 Queen Victoria St, London
Savills Management Resources —London
- £60,000 - £65,000 a year
- Monday to Friday
- Management
- Computer skills
- Leadership
Facilities & Operations Assistant
Financial Times —London
- Full-time
- Hybrid work
- Google Suite
- Administrative experience
- Organisational skills
- Annual leave
5d
Workplace Coordinator
Apleona —London
- £30,000 - £35,000 a year
- Monday to Friday
- Microsoft Word
- Customer service
- Supervising experience
- Annual leave
- Employee discount
4d
Retail Media Operations Manager
Bestway Group —Park Royal
- Full-time
- Annual leave
Quick apply
Contract Support
Dalkia —London
- £35,924 a year
- Full-time
- Customer service
- English
- Contracts
- Employee assistance programme
- Employee discount
1d
Facilities Coordinator
Rapport —London
- £36,358 a year
- Full-time
- Guest services
- Communication skills
- Employee assistance programme
1d
Senior Operations Manager - Soft FM
Equans —London
- Full-time
- Customer service
- University
- Continuous improvement
- Annual leave
- Employee assistance programme
Facilities Administrative Assistant
Charles Russell Speechlys —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
Security Officer
UniTrust —London
- £14.80 an hour
- Full-time
- Computer literacy
- Writing skills
- Conflict management
Quick apply
8d

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Client Helpdesk Manager - 12 Month FTC

InfoTrack -
London

Quick apply

Job details

Full-time

Benefits

Annual leave
Flexitime
Private medical insurance
Referral programme

Qualifications

IT team management
Incident queue management
IT service management
Ticket management
Continuous improvement
Continuous improvement cycles oversight
Major incident coordination
Customer support
Root cause analysis
Leadership
Help desk

Full job description

Client Helpdesk Manager – 12 Month FTC

Location: Waterloo (Hybrid after probation)

Salary: Competitive salary, depending on your experience

Do you enjoy building high-performing support teams that deliver exceptional customer service?

Are you at your best when coordinating major incidents, solving complex problems and keeping customers informed every step of the way?

Our Helpdesk is central to the support we provide to clients using our search software across the legal and conveyancing sector.

We’re looking for an experienced Helpdesk Manager on a 12 month-fixed term contract to lead and develop our Client Support and Incident Management teams, own the incident management lifecycle and drive continual improvements in service quality, performance and customer experience.

About InfoTrack

InfoTrack is a market-leading provider of technology solutions for the conveyancing industry, helping law firms deliver a best-in-class service to people buying and selling homes.

As our customer base and product portfolio continue to grow, so does the need for responsive, reliable and high-quality technical support. That’s why we’re strengthening our support leadership to ensure incidents are resolved quickly, customers are kept informed and recurring issues are addressed.

What you’ll be doing

In this role, you will:

Lead, coach and develop the Helpdesk and third-line support teams, ensuring incidents, service requests and technical issues are resolved effectively within agreed service levels
Own the end-to-end incident management process, ensuring tickets are accurately prioritised, assigned, escalated and followed through to resolution
Monitor ticket queues, backlogs and ageing tickets, driving improvements in response times, resolution performance and customer outcomes
Act as Incident Manager during major service disruptions, coordinating teams and suppliers, leading incident calls and ensuring clear, timely customer communications
Work closely with Product, Development and IT teams to investigate complex issues, identify root causes and prevent repeat incidents
Analyse service metrics including SLA performance, first-contact resolution, ticket backlog, resolution time and customer satisfaction
Identify opportunities to improve processes, tools, documentation and support efficiency while championing a culture of service excellence

What we're looking for

Essential:

Proven experience leading a Helpdesk, Service Desk or technical support team
Strong experience managing incident processes within an IT Service Management environment
Experience managing ticket queues through an ITSM platform, with strong knowledge of prioritisation, SLA management and escalation processes
Experience coordinating major incidents involving multiple technical teams and stakeholders
The ability to analyse operational data and use service metrics to drive continual improvement
Strong leadership, coaching and influencing skills, alongside excellent customer service and communication

Desirable (but not essential):

Experience working for a software or technology service provider
Experience supporting clients within the legal or conveyancing sector
Experience working closely with Product, Development, IT and customer-facing teams

Working Hours

Your working week will be 37.5 hours per week, typically 9:00am – 5:30pm initially, with opportunities for hybrid working between home and our Waterloo office once your probationary period is completed.

Salary and Progression

Competitive salary, depending on your skills and experience
You’ll also benefit from annual performance reviews, providing a clear pathway for career development and salary progression

Benefits and Rewards

At InfoTrack, we believe in rewarding our people and creating a positive workplace culture.

You’ll benefit from:

25 days annual leave, plus bank holidays
Flexible working options, including hybrid working and flexitime after probation
Private health insurance, including dental, optical and hearing cashback
24/7 health advice line and access to virtual GP appointments
In-house barista: enjoy freshly brewed drinks throughout the day
Office snacks, including fruit and refreshments
Regular team breakfasts and lunches
Recognition awards: £100 spot prizes for going above and beyond
“Work From Anywhere” weeks: work remotely from a location of your choice
Referral bonus: earn up to £2,000 for successful referrals
Regular social events including summer and Christmas parties, hikes, pub quizzes and more

If you’re passionate about leading support teams, improving customer service and driving the effective resolution of complex incidents, we’d love to hear from you.

If you have any questions about the role or require any reasonable adjustments as part of the recruitment process, please let us know at [email protected].

Quick apply

Refine Your Search

helpdesk manager jobs in st johns wood, gtl

Client Helpdesk Manager - 12 Month FTC

Junior IT Support

Customer Helpdesk Consultant

IT & Helpdesk Manager - Panavision London

Reception and Events Manager

Onsite Helpdesk Engineer

Helpdesk Engineer

IT Helpdesk (Entry Level)

Housekeeper

Facilities Assistant

Contract Support & Helpdesk

Building Manager - 95 Queen Victoria St, London

Facilities & Operations Assistant

Workplace Coordinator

Retail Media Operations Manager

Contract Support

Facilities Coordinator

Senior Operations Manager - Soft FM

Facilities Administrative Assistant

Security Officer

I want to receive the latest job alerts for helpdesk manager in st johns wood, gtl

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