Technology management occupations Work, Jobs in Stanley, Dur (with Salaries)

Incident Manager
Giacom —Prudhoe
- £30,000 - £35,000 a year
- Hybrid work
- Maintenance
- SQL
- Agile
- Annual leave
Quick apply
10d
Device Management Team Leader
Durham County Council —Durham
- £44,075 - £48,226 a year
- Full-time
- Hybrid work
- Leadership
- Annual leave
- Flexible schedule
Technology Analyst - PMO (UK Remote)
Turnitin, LLC —Newcastle upon Tyne
- Full-time
- Remote
- DevOps
- Data analysis skills
- No degree
- Annual leave
Quick apply
Product Mission Lead
KERRIDGE COMMERCIAL SYSTEMS CORP —Newcastle upon Tyne
- Full-time
- ERP systems
- IT
- In-person
Quick apply
Senior Manager – IT Infrastructure
Northumberland County Council —Morpeth
- £63,785 - £67,581 a year
- Contracts
- IT
- Leadership
- Annual leave
Quick apply
Change, Configuration and Release Management Team Manager
NECSWS —Hartlepool
- Full-time
- Management
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Agile Delivery Manager
Vertu Motors —Gateshead
- £50,000 a year
- Full-time
- Hybrid work
- Mentoring
- Agile
- Leadership
Quick apply
Senior IT Service Manager
HM Revenue and Customs —Newcastle upon Tyne
- £45,544 - £49,523 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Travel
- Work from home
12d
PMO - S4E Unify Rollout Lead GT SU UK&IE
Siemens Energy —Newcastle upon Tyne
- Full-time
- IT
- Business
- Annual leave
Global Infrastructure Manager
Nomad Digital —Newcastle upon Tyne
- Full-time
- Hybrid work
- English
- Team management
- Driving
Quick apply
Head of AI Delivery
Infected Blood Compensation Authority —Newcastle upon Tyne
- £58,655 a year
- Full-time
- Presentation skills
- Software development
- AI
- Annual leave
3d
Project Manager
Cora Health —Newcastle upon Tyne
- Full-time
- Hybrid work
- DevOps
- Project management
- Agile
- Employee assistance programme
Associate Product Manager
HM Revenue and Customs —Newcastle upon Tyne
- £45,544 - £49,523 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Travel
- Work from home
11d
Head of Project Delivery
Northern Gas Networks —Sunderland
- From £72,683 a year
- Full-time
- Hybrid work
- Agile
- IT
- Leadership
- Annual leave
- Employee discount
Quick apply
3d
Product Owner - Newcastle
Accenture —Newcastle upon Tyne
- Full-time
- Hybrid work
- Azure
- AWS
- Continuous improvement
Senior Product Manager
Version 1 —Newcastle upon Tyne
- Full-time
- Hybrid work
- AWS
- Employee assistance programme
- Employee discount
Quick apply
Technology Delivery Lead - Newcastle
Accenture —Newcastle upon Tyne
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Agile
Senior Project Manager
Turntide Technologies Inc —Gateshead
- Full-time
- Microsoft Office
- Project management
- Contracts
Quick apply
IT Team Lead - Infrastructure
Mott MacDonald —Newcastle upon Tyne
- Full-time
- Hybrid work
- Azure
- Management
- Mentoring
- Annual leave
- Employee discount
3d
Senior Delivery Manager (Public Sector)
Version 1 —Newcastle upon Tyne
- Full-time
- Hybrid work
- Azure
- AWS
- Project management
- Employee assistance programme
- Employee discount
Quick apply
10d

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technology management occupations jobs near stanley, dur

Incident Manager

Giacom -
Prudhoe

Quick apply

Job details

£30,000 - £35,000 a year
10 days ago

Benefits

Annual leave
Company pension

Qualifications

Incident management
Maintenance
SQL
ITIL
Agile
Problem management
Root cause analysis

Full job description

Giacom is the only provider of Comms, Cloud, Hardware and Billing through one platform.

Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses.

Platform Operations and in turn the Incident & Change Team is responsible for the performance, stability, reliability, and security of our customer facing platforms across Marketplace, Integrations & Tools. It is a multi-disciplined department consisting of Platform TechOps Engineers, Platform DevOps Engineers, and Platform Technical Specialists who work closely with the other departments and teams across Platform Product, Platform Delivery & Engineering, and the wider business.

This is a technical and varied role offering the successful candidate the opportunity to work with all stakeholders across the business, very much in a value-add capacity. Responsible for incident response and continuous improvement of support processes, you will help support the other areas of Platform as they develop and run infrastructure, COTS Products, and Services for our applications. Our aim is to provide excellent customer service by ensuring platform stability and availability.

What you'll be doing

Responsible for running Major Incidents across the business that affect our trading platform
Manage and take ownership of Incidents, and defects across the platforms.
Engaging with Management & Stakeholders.
Leading the root cause analysis and creation of incident post-mortems off the back of service restoration.
Accountable for proactively managing and prioritising ticket queues and ensuring that all incidents and requests are accurately logged and updated in accordance with our SLA’s and procedures within our ITSM system.
Contribute effectively to the establishment and maintenance of the Security and Technology departmental knowledge, documenting clear instructions and known fixes.
Participate in the on-call rota, being available 24/7 when scheduled to be on call

Skills, Qualifications, and Experience

Proven experience in a Support or Service Desk role.
Solid understanding and practical application of ITIL principles is essential, particularly in Incident and Problem Management.
Demonstratable experience within the support space
Demonstratable experience within the Incident & Problem space.
Client-centric approach with ability to be flexible with workload patterns.
A working knowledge of SQL
Demonstratable experience with Incident Management tools and processes across Agile spaces.
A driven and enthusiastic individual with a keen interest in technology and the ability to organise and self-manage.

What's in it for you?

Hybrid working
Investment in your future career with a variety of learning and development opportunities.
No dress code - embrace the freedom to bring your whole self to work.
25 days annual leave, plus bank holidays. You'll even get your birthday off, too!
A pension plan for your future.
Complimentary refreshments in all our offices.

For a comprehensive list of all our benefits, click here.

Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.

Quick apply

Refine Your Search

technology management occupations jobs in stanley, dur

Incident Manager

Device Management Team Leader

Technology Analyst - PMO (UK Remote)

Product Mission Lead

Senior Manager – IT Infrastructure

Change, Configuration and Release Management Team Manager

Agile Delivery Manager

Senior IT Service Manager

PMO - S4E Unify Rollout Lead GT SU UK&IE

Global Infrastructure Manager

Head of AI Delivery

Project Manager

Associate Product Manager

Head of Project Delivery

Product Owner - Newcastle

Senior Product Manager

Technology Delivery Lead - Newcastle

Senior Project Manager

IT Team Lead - Infrastructure

Senior Delivery Manager (Public Sector)

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