Client advisor Work, Jobs in Stansted, Ess (with Salaries)

Contact Centre Shift Manager (Part time)
Pinnacle Group —Chelmsford
- £13,000 - £14,000 a year
- Part-time
- Microsoft Word
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Cambridge
- £3,800 a month
- Full-time
- Sales
Quick apply
Learning and Development Advisor
Nockolds Solicitors —Bishop's Stortford
- Part-time
- Hybrid work
- Research
- Microsoft Office
- Human resources
10d
People Advisor
Pinnacle Group —Chelmsford
- £35,000 - £40,000 a year
- Analysis skills
- Human resources
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Compliance Support Administrator
Price Bailey —Bishop's Stortford
- Research
- Administrative experience
- Continuous improvement
- Annual leave
- Employee assistance programme
9d
Learning & Development Advisor
nockolds_solicitors —Bishop's Stortford
- Part-time
- Hybrid work
- Research
- Microsoft Office
- Human resources
Quick apply
12d
Senior Customer Service Advisor (Nights)
Pinnacle Group —Chelmsford
- £25,000 a year
- Night shift
- CRM software
- Mentoring
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
Will Writing & Estate Planning Advisor - | Full Training |
Westminster Law ltd —Cambridge
- £49,500 a year
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
- Work from home
Quick apply
Contact Centre Shift Manager (Full time)
Pinnacle Group —Chelmsford
- £25,000 - £27,000 a year
- Weekend availability
- Microsoft Word
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
Business Support Administrator - Coggeshall
Holmes and Hills LLP —Coggeshall
- Full-time
- Typing
- Communication skills
- Annual leave
- Employee assistance programme
9d
Mortgage Administrator
Bright Future Mortgage Advisors —Chelmsford
- Up to £20,000 a year
- Part-time
- Basic maths
- Administrative experience
- Organisational skills
- Free parking
Quick apply
1d
Administrator/Paraplanner/PA
Regency Financial Partners —London
- £26,387.70 - £35,000.00 a year
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Writing skills
- Free parking
- Flexible schedule
Quick apply
1d
Internal Communications Business Partner 6 Month FTC
M Group —Stevenage
- AI
- Annual leave
- Employee assistance programme
Corporate Communications Manager
Alzheimer's Research UK —Cambridge
- £47,000 a year
- Continuous improvement
- Leadership
- Communication skills
- Sick pay
5d
Project Delivery & Capability Manager
Alzheimer's Research UK —Cambridge
- £50,000 a year
- Continuous improvement
- Team management
- Organisational skills
- Sick pay
12d
Children Law Paralegal
Duncan Lewis —Chelmsford
- £23,150 a year
- Analysis skills
- Organisational skills
- Computer skills
Stocktaker - Chelmsford
nGeneration —Chelmsford
- £26,500 - £28,500 a year
- Weekend availability
- Hospitality
- Bar
- Customer service
Quick apply
HR Advisor & Office Operations
Radancy —London
- £35,000 - £38,000 a year
- Hybrid work
- Presentation skills
- Human resources
- Organisational skills
14d
Administrator/Paraplanner and PA
Regency Financial Partners —London
- £25,500 - £35,000 a year
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Administrative experience
Quick apply
1d
Youth Skills and Families Advisor
Haverhill Town Council —Haverhill
- £13.69 an hour
- Part-time
- Writing skills
- Experience working with children
- Computer skills
Quick apply
9d

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client advisor jobs near stansted, ess

Contact Centre Shift Manager (Part time)

Pinnacle Group -
Chelmsford

Quick apply

Job details

Part-time
£13,000 - £14,000 a year

Benefits

Additional leave
Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount
Sick pay

Qualifications

Microsoft Word
Customer service call handling
Shift management
Microsoft Office Suite
Complaint handling
Performance management
Compliance management
Staff training
Customer interaction
Training & development
Team motivation leadership

Full job description

Job Introduction

Pinnacle Group are looking for a skilled, experienced and knowledgeable Contact Centre Shift Manager to lead a team of Customer Service Advisors at our Contact Centre based in Chelmsford.

Pinnacle Connect is our national 24/7 contact centre, supporting over 50 clients including Housing Associations and Local Authorities. It helps around 25,000 customers each month with repairs, emergencies and service queries. With fast response times and a dedicated team, Connect plays a key role in delivering excellent customer service across Pinnacle Group.

This role ensures service levels are met, staff are supported, and customer experience remains exceptional. The Shift Manager acts as the first point of escalation for operational issues and leads a team of advisors on duty each day to achieve performance targets.

This will be a part time position, 20 hours per week where you will be required to work a variety of different shifts including evenings and weekends.

Who we are

Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve.

We’re a people-first organisation with a values-driven culture that has stood the test of time -reflected in the way we care for both our employees and our customers.

Who we’re looking for

We’re looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities.

Key responsibilities will include:

Operational oversight – Ensuring advisors manage calls and e-mails within agreed timeframes.
Manage contact centre operations during assigned shifts, ensuring adherence to KPIs and SLAs.
Monitor real-time performance metrics (call volumes, wait times, agent availability) and take corrective actions.
Ensure compliance with company policies, procedures, and regulatory requirement.
Supervise and motivate the team of contact centre advisors on duty
Conduct daily briefings, allocate tasks, and manage breaks to maintain coverage.
Ensure high-quality customer interactions across all channels.
Handle escalated customer queries and complaints professionally.
Provide coaching and support on-shift to improve performance and engagement.
Prepare end of shift reports detailing performance, issues and resolutions
Track and analyse trends, recommend operational improvements
Attend weekly Leadership performance and team management
Support onboarding and training of new staff.
Highlight learning and development opportunities

Key requirements:

Proven experience in a contact centre environment.
Must be flexible with working hours and about to work evenings and weekends.
Experience of working in a repairs and maintenance, social housing, or similar environment.
Experience of managing a team working in a multi-channel customer service centre.
Proficient in all Microsoft packages including Word and Excel.

Our offer

We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That’s why we actively welcome applications from people of all backgrounds – especially those who represent the communities we work with every day.

As a colleague, you’ll be part of an inclusive and supportive culture where you’re encouraged to thrive. We’re committed to helping you reach your full potential through continuous learning, development opportunities and career progression.

In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including:

Maternity/paternity packages
Flexible Working Arrangements
Life Assurance
Enhanced Pension Scheme
Additional Annual Leave
Private Medical Insurance
Cycle to Work Scheme
Employee Assistance Programme
Retail Discounts
Childcare Assistance
Season Ticket Loans
Sick Pay Schemes
Personal Development Plans

Quick apply

Refine Your Search

client advisor jobs in stansted, ess

Contact Centre Shift Manager (Part time)

JUNIOR SALES ADVISOR

Learning and Development Advisor

People Advisor

Compliance Support Administrator

Learning & Development Advisor

Senior Customer Service Advisor (Nights)

Will Writing & Estate Planning Advisor - | Full Training |

Contact Centre Shift Manager (Full time)

Business Support Administrator - Coggeshall

Mortgage Administrator

Administrator/Paraplanner/PA

Internal Communications Business Partner 6 Month FTC

Corporate Communications Manager

Project Delivery & Capability Manager

Children Law Paralegal

Stocktaker - Chelmsford

HR Advisor & Office Operations

Administrator/Paraplanner and PA

Youth Skills and Families Advisor

I want to receive the latest job alerts for client advisor in stansted, ess

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