Salesforce application support Work, Jobs in Stapleford, Ntt (with Salaries)

Salesforce Application Support Developer
PPL PRS —Leicester
- £55,000 a year
- Full-time
- Salesforce
- Continuous improvement
- Agile
10d
Business Development Sales Support Manager
Maersk —Derby
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Salesforce
Application Specialist
MHR INTERNATIONAL UK LIMITED —Ruddington
- Continuous improvement
- Communication skills
- Employee discount
- Referral programme
Revenue Systems Enablement Partner
Ideagen —Ruddington
- Salesforce
- AI
- Communication skills
Salesforce Solutions Architect
Cooper Parry —Derby
- Full-time
- Salesforce
Group Customer Resolution and Information Rights Manager
Lithia UK —Nottingham
- Presentation skills
- Continuous improvement
- Team management
- Annual leave
- Employee discount
Quick apply
Senior Sales Executive (Saas Solutions)
Microlise —Nottingham
- From £65,000 a year
- Business development
- Communication skills
- Employee assistance programme
Account Manager (Public Sector)
MHR INTERNATIONAL UK LIMITED —Nottingham
- Communication skills
- Employee discount
- Referral programme
5d
BDR Team Leader
Ideagen —Ruddington
- £40,000 - £45,000 a year
- Business development
- Communication skills
- Analytics
Fundraising and Communications Officer
Love4Life —Loughborough
- £27,000 a year
- Full-time
- Hybrid work
- CRM software
- Customer service
- Travel
- Sick pay
Quick apply
2d
Senior CDD Operations Associate
Worldpay (UK) Limited —Leicester
- Analysis skills
- Bachelor's degree
- Continuous improvement
Quick apply
6d
Director of Revenue Planning
Ideagen —Ruddington
- Analytics
Director, RevTech and GTM Systems
Ideagen —Ruddington
- Salesforce
- AI
Event Sales Administrator – Conference & Exhibition
Youth Sport Trust —Loughborough
- £25,500 a year
- Full-time
- Hospitality
- Salesforce
- Databases
- Annual leave
- Employee assistance programme
Customer Service Representative
Holcim —Ashbourne
- Organisational skills
- Computer skills
- Communication skills
- Employee discount
Technical Support Engineer
Cromwell —Derby
- Full-time
- Computer literacy
- Electrical experience
- Computer skills
- Annual leave
- Employee assistance programme
Senior Case Management Systems Developer
Flint Bishop —Derby
- Full-time
- SQL
- Mentoring
- Scripting
- Free parking
- Employee discount
Quick apply
Data Team Administrator
Royal Mail Group —Chesterfield
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Annual leave
- Sick pay
2d
Outbound Sales Executive
Blue Light Card —Leicester
- Hybrid work
- Business development
- Mentoring
- Negotiation
- Free parking
- Annual leave
Parts Sales Advisor
Rehlko —Heanor
- Full-time
- CRM software
- Customer service
- Organisational skills
- Employee assistance programme
4d

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Salesforce Application Support Developer

PPL PRS -
Leicester

Apply Now

Job details

Full-time
£55,000 a year
10 days ago

Qualifications

Jira
Technical troubleshooting
Stakeholder collaboration
User stories
Salesforce
Internal department liaison
Continuous improvement
Confluence
Pardot
Agile
Application support
Middleware
Root cause analysis

Full job description

Can you imagine a world without music? Neither can we.

Key Details

The Salesforce Application Support Developer is a key member of the Salesforce Application Support Team at PPL PRS. This role enhances our support capability by embedding Salesforce development expertise directly within the support function.

The role focuses on enhancements, configuration changes, minor bug fixes, and technical improvements to the Salesforce platform, while acting as a technical escalation point for the wider Application Support Team. The role also serves as a buffer between Application Support and the Internal Development Team, ensuring issues are triaged, stabilised, and well-defined before being escalated into larger development backlogs.

This position is ideal for a hands-on Salesforce developer who enjoys working close to operational teams, resolving issues pragmatically, and improving system usability and reliability

What you will be doing

Salesforce Enhancements & Fixes

Deliver minor enhancements, configuration changes, and bug fixes within Salesforce
Develop and maintain Salesforce solutions using Apex, Flows, and Lightning components
Configure and maintain Salesforce features, including custom objects, fields, validation rules, page layouts, approval processes, and installed packages
Ensure fixes and enhancements follow agreed change control, testing, and deployment processes

Application Support & Escalation

Act as a technical point of escalation for the Salesforce Application Support Team
Assist with investigation and root cause analysis of recurring or complex incidents
Determine when issues can be resolved within support vs escalated to the Internal Development Team
Improve issue definitions and technical clarity before escalation to reduce rework
Provide clear technical assessment and recommendations when escalating to the Internal Development Team

Integration & Platform Support

Support and troubleshoot integrations between Salesforce and third-party systems
Troubleshoot and resolve integration-related incidents
Provide hands-on support for Jitterbit integrations, including investigation and remediation of failures
Collaborate with vendors and internal teams as required

Collaboration & Documentation

Work closely with Salesforce administrators and developers to resolve issues efficiently
Document fixes, enhancements, and known issues using JIRA and Confluence
Translate support issues into well-defined technical tasks or user stories that clearly define acceptance criteria
Share technical knowledge with the support team to raise overall capability

Continuous Improvement

Identify recurring issues and recommend preventative improvements
Contribute ideas to improve support tooling, monitoring, and operational stability
Remain current with Salesforce updates, features, and recommended practices

You will have

Essential

3+ years’ experience working on the Salesforce platform
Hands-on experience with Salesforce configuration and development, including:
- Apex
- Flows
- Visualforce and/or Lightning Web Components
Experience supporting or maintaining Salesforce integrations (API or middleware-based)
Experience working within support, BAU, or operational environments
Experience troubleshooting and fixing issues in production systems
Salesforce Platform Developer I (strongly preferred) and ideally Platform Developer II, or equivalent experience and willingness to certify.
Familiarity with Sales Cloud, Service Cloud, and Experience Cloud
Experience working with Agile or structured change management processes

Desirable

Experience with Jitterbit (highly desirable)
Experience supporting platforms such as Certinia (FinancialForce), CPQ, Vonage, Pardot, Conga, Gearset, or OwnBackup
Experience working in a support-led or BAU development environment
Additional Salesforce certifications (e.g. Salesforce Administrator, Advanced Administrator, App Builder, Omnistudio)

If you play or perform music in your business, you will usually need TheMusicLicence and that’s where we come in. TheMusicLicence from PPL PRS allows you to legally play music in your business or organisation and covers virtually all commercially released music. This includes millions of the most popular and well-loved songs and recordings, not just from the UK but also from around the world.

Apply Now

Refine Your Search

salesforce application support jobs in stapleford, ntt

Salesforce Application Support Developer

Business Development Sales Support Manager

Application Specialist

Revenue Systems Enablement Partner

Salesforce Solutions Architect

Group Customer Resolution and Information Rights Manager

Senior Sales Executive (Saas Solutions)

Account Manager (Public Sector)

BDR Team Leader

Fundraising and Communications Officer

Senior CDD Operations Associate

Director of Revenue Planning

Director, RevTech and GTM Systems

Event Sales Administrator – Conference & Exhibition

Customer Service Representative

Technical Support Engineer

Senior Case Management Systems Developer

Data Team Administrator

Outbound Sales Executive

Parts Sales Advisor

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