Service desk coordinator Work, Jobs in Staplehurst, Ken (with Salaries)

Customer Service Administrator
GAP Group —Tilbury
- Full-time
- Sales
- Organisational skills
- In-person
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13d

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Customer Service Administrator

GAP Group -
Tilbury

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Job details

Permanent | Full-time
13 days ago

Qualifications

Sales
Logistics
Complaint handling
Organisational skills
Customer interaction
Communication skills

Full job description

Vacancy details

Division

Welfare - Hire & Sales

Title

Hire & Sales Coordinator

Contract type

Permanent Full Time

Vacancy location

Location

Islay House, Dock Road, Tilbury, RM187EQ

Location

United Kingdom, London, Tilbury Welfare

Requester

Number of positions to be provided

Employment Details

Contract hours

42.50

About the role

The Role

Are you ready to bring your energy, drive, and customer-first mindset to a fast-paced, high-impact role?

We're looking for an enthusiastic Hire & Sales Coordinator to join our dynamic Welfare division that hires a range of portable chemical toilets, ADA approved wheelchair access units alongside mobile eco welfare units and 26 tonne Tanker services. Supporting customers with a variety of waste, water and servicing solutions.

As the first point of contact for our customers, you'll play a vital role in delivering exceptional service and driving our success. From managing hire requests to coordinating logistics and resolving queries, you'll be the go-to expert who keeps everything running smoothly. It's a challenging, rewarding role that offers real career progression in a business that's growing fast.

If you're passionate about customer service, thrive under pressure, and want to be part of a supportive, ambitious team—this could be the opportunity you've been waiting for.

What You'll Be Doing

Managing incoming and outgoing hires per day across a wide range of plant and tool equipment
Processing hire desk administration and handling customer and supplier queries with speed and accuracy
Ensuring stock levels meet demand and identifying opportunities to maximise sales
Coordinating with drivers and fitters to ensure timely deliveries and collections
Resolving customer complaints and supplier issues with professionalism and efficiency

About You

The ideal candidate will bring a mix of operational know-how, customer focus, and a proactive mindset, including:

Ideally proven experience in a high-volume hire desk or similar fast-paced environment
Excellent customer service skills with a commercial edge and a drive to increase sales
Strong communication and organisational skills with great attention to detail
Confident IT skills, including Outlook and Excel
A team player who can also work independently and use their initiative
Experience in the plant & tool hire industry is a bonus—but if you've got the passion and willingness to learn, we'll support you every step of the way

About Us

You'll be joining an industry leader that's growing and genuinely committed to your success. At GAP, we're proud to be the UK's leading equipment hire provider—supporting projects big and small across construction, infrastructure, events, and more. With nearly 200 locations nationwide and a wide range of specialist divisions, we offer exciting opportunities in everything from Plant and Tools to Lifting, Survey, Environmental, and Event Services.

As a family-run business with over 50 years of experience, we believe in doing things the right way. That means:

More investment in our equipment than anyone else in the industry, so you work with the best tools in the game
Remaining fully independent, which lets us make agile, long-term decisions that support your success
Offering real career growth, training, and development from day one
Support that values you – from generous holidays to Life Assurance and Health & Wellness Support

Whether you're hands-on or customer-focused, there's a place for you at GAP where your work makes a difference. If you're up for the challenge and want to feel valued at work, then we'd love to hear from you! Ready to get started? Upload your CV and complete our short application—we'll take it from there.

We're proud to be an Equal Opportunities employer and embrace the unique contributions each individual brings.

General information

Reference

011735

Publication start date

10/08/2026

Job description

Hire and Sales Co-ordinators

Post description

Hire & Sales Co-ordinator

Work Location: In person

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