Application consultant Work, Jobs in Stevenage, Hrt (with Salaries)

AMS OpenText COTS Application Support| Stevenage, UK
Infosys —Stevenage
- Databases
- Analysis skills
- Communication skills
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M Group —Stevenage
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APEM —Letchworth
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Assistant Project Manager (Construction Projects / Client Side)
Imperial War Museums —Duxford
- £30,000 - £32,000 a year
- Microsoft Powerpoint
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CYPMHS Practitioner - Cherry Tree Cottage
Hertfordshire Partnership NHS Foundation Trust —Baldock
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- Weekend availability
- Medication administration
- Cooking
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2d
Will Writing & Estate Planning Advisor - | Full Training |
Westminster Law ltd —Cambridge
- £49,500 a year
- Full-time
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Application Support Consultant
GenetiQ —Hemel Hempstead
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- Computer Science
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13d
Team Member
NEXT —Luton
- £8.28 - £12.71 an hour
- Part-time
- Customer service
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6d
Sales & Customer Success Manager
Info Technology Supply Ltd —Harrow
- £42,000 - £60,000 a year
- Full-time
- Hybrid work
- CRM software
- Business development
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- Work from home
- Life insurance
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Business Analyst
Interpham Consulting —Luton
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Mercedes-Benz Service Consultant
Sytner —Milton Keynes
- Weekend availability
- Organisational skills
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Assistant/ Project Quantity Surveyor
Hawksmoor Construction —Kings Langley
- £35,000 - £45,000 a year
- Full-time
- Bachelor's degree
- Contracts
- Construction experience
- Free parking
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8d
Project Administrator, Public Sector
PA Consulting —Melbourn
- Full-time
- Hybrid work
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3d
Ecologist, Brighton, East Sussex
CSA environmental —Baldock
- Weekend availability
- Hybrid work
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Microsoft Dynamics 365 Consultant / Developer
Softwerx —Cambridge
- £65,000 - £80,000 a year
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Implementation Consultant- Health
NECSWS —Hemel Hempstead
- Weekend availability
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- Travel
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Knowledge Manager (Communities & Innovation)/ Knowledge Communities Manager
Sisk —St Albans
- Full-time
- Organisational skills
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- Annual leave

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application consultant jobs near stevenage, hrt

AMS OpenText COTS Application Support| Stevenage, UK

Infosys -
Stevenage

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Job details

9 days ago

Qualifications

Technical troubleshooting
Enterprise software
Stakeholder liaison
Incident queue management
IT service management
Ticket management
Databases
Analysis skills
Service restoration
Ticket management systems
Application support
Root cause analysis
Communication skills
Analytics

Full job description

Role – Senior Consultant – AMS OpenText COTS Application Support
Technology – OpenText, Application Management Services (AMS), COTS Management, ITIL L2/L3 Support
Location – Stevenage (UK)
Business Unit – MFGADM
Compensation – Competitive (including bonus)

Job Description

Today, the corporate landscape is dynamic and the world ahead is full of possibilities! None of the amazing things we do at Infosys would be possible without an equally amazing culture, the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you.

At Infosys, we assure that your career will never stand still. We will inspire you to build what’s next and navigate further together. Our journey of learnability, values and trusted relationships with our clients continues to be the cornerstone of our organisation, and these values are upheld by our people.

Your role

In the role of Senior Associate Consultant – AMS COTS Application Support, you will provide experienced L2/L3 support for multiple Commercial-Off-The-Shelf (COTS) and enterprise applications in an AMS environment. You will be responsible for stable operations, incident and problem resolution, service request fulfilment, change and release coordination, vendor/third-party collaboration, and operational documentation. The role is based in Stevenage, UK and requires eligibility to hold BPSS and SC clearance for access to Official Sensitive applications and customer environments.

Responsibilities

Providing L2 support for OpenText solutions, such as OpenText Content Server, Extended ECM, Document Management, Archive Center, ApplicationXtender, OpenText Cloud, or related platforms
Provide L2/L3 AMS support across multiple COTS and enterprise applications, ensuring service continuity, SLA adherence and high-quality resolution outcomes.
Triage, diagnose and resolve incidents; provide workarounds where permanent fixes require change, and maintain clear communication with users and stakeholders throughout the ticket lifecycle.
Perform root cause analysis for recurring/major incidents, document findings, maintain known error records and implement preventive actions through problem management.
Support service requests covering access, configuration, data updates, application housekeeping and catalogue-driven fulfilment.
Coordinate change and release activities including impact assessment, RFC creation, CAB support, deployment validation, back-out planning and post-implementation checks.
Maintain operational documentation including SOPs, runbooks, knowledge articles, support models, configuration records and handover artefacts.
Work closely with product vendors, third-party suppliers, Service Desk, infrastructure, security and business teams to manage dependencies and restoration paths.
Support monitoring, health checks, certificate/service account tracking, vulnerability remediation, patching coordination and license/renewal reporting where applicable.
Contribute to service improvement through trend analysis, automation opportunities, backlog reduction, knowledge reuse and operational reporting.

Required

Domain knowledge
Application Management Services (AMS) experience in a managed services or enterprise support environment.
Understanding of ITIL-aligned incident, problem, change, release, service request, configuration and knowledge management processes.
Aerospace, Defence, manufacturing or regulated-industry experience is desirable.

Technical knowledge

Minimum 8–10 years of relevant IT experience, including hands-on AMS/application support for enterprise applications.
Strong experience providing L2 support for OpenText solutions, such as OpenText Content Server, Extended ECM, Document Management, Archive Center, ApplicationXtender, OpenText Cloud, or related platforms.
Experience supporting multiple COTS/business applications; exposure to tools such as Tungsten Automation AP/AR, C-Cure Access Control, Ivanti ISM & Xtraction, Solix, Systran, MatterMost or similar is preferred.
Strong troubleshooting skills across application, interface, data, access, configuration and environment issues.
Working knowledge of ITSM/ticketing tools, CMDB practices, SLA/KPI reporting, dashboarding and operational governance.
Ability to analyse logs, coordinate with infrastructure/database/security teams and manage dependencies with product vendors, including OpenText support teams.
Good understanding of patching, vulnerability remediation, application maintenance, certificate tracking and service account governance.
Basic SQL/database understanding and awareness of integrations, APIs, job scheduling, file transfers and application interfaces.
Basic SQL skills and SaaS platform support knowledge is good to have.
Experience working with onsite, offshore and third-party teams in a structured support model.

Other skills

Eligible to obtain/hold BPSS and SC clearance to comply with customer security, site access, confidentiality and data-handling requirements.
Strong stakeholder communication, service ownership, prioritisation and escalation management skills.
Ability to work from Stevenage, UK as required by customer/on-site delivery needs.
Comfortable supporting core UK business hours with flexibility for planned production changes and critical incident support when required.
Identify new opportunities in existing accounts as gaps become evident during service delivery

Personal Skills
Besides the professional qualifications, we respect and place equal importance to the candidate’s personality which facilitates success in customer environments. Few traits we look for are:

High analytical skills
A high degree of initiative, flexibility and adaptability
High customer orientation
Good team engaging skills
Quality awareness
Good verbal and written communication skills
Transparency and Integrity

About Infosys
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 59 countries to navigate their digital transformation.
With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, in 59 countries, as they navigate their digital transformation powered by cloud and AI. We enable them with an AI-first core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. We are deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace.

All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer

Apply Now

Refine Your Search

application consultant jobs in stevenage, hrt

AMS OpenText COTS Application Support| Stevenage, UK

Internal Recruitment Consultant

Connect to Work Employment Consultant

Project Recruitment Consultant - FTC

Senior Consultant

Facilities Co-ordinator (3 days/15 hours per week)

Assistant Project Manager (Construction Projects / Client Side)

CYPMHS Practitioner - Cherry Tree Cottage

Will Writing & Estate Planning Advisor - | Full Training |

Application Support Consultant

Team Member

Sales & Customer Success Manager

Business Analyst

Mercedes-Benz Service Consultant

Assistant/ Project Quantity Surveyor

Project Administrator, Public Sector

Ecologist, Brighton, East Sussex

Microsoft Dynamics 365 Consultant / Developer

Implementation Consultant- Health

Knowledge Manager (Communities & Innovation)/ Knowledge Communities Manager

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