Complaints manager Work, Jobs in Stockport Sk1 (with Salaries)

Complaints Manager - Lloyds Living
Lloyds Banking Group —Manchester
- £40,824 - £45,360 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Organisational skills
12d
Customer Experience Manager
Portus Supported Housing —Manchester
- £41,700 a year
- Full-time
- Hybrid work
- Leadership
- Free parking
Quick apply
Anti-Corruption Investigation Officer
HM Revenue and Customs —Manchester
- £31,096 - £37,919 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Work from home
Operations Manager
Quarrybank Group —Cheadle
- £40,000 - £45,000 a year
- Full-time
- CRM software
- Business development
- Continuous improvement
Quick apply
1d
Warehouse Manager
NG Transport Ltd —Manchester
- £45,000 a year
- Overtime
- Forklift
- Continuous improvement
- Team management
- Life insurance
Quick apply
2h
Resident Liaison Officer
L&Q —Manchester
- £33,688 - £37,093 a year
- Weekend availability
- Travel
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
1d
Trainee Complaints and DSAR Manager
Gorvins Residential LLP —Stockport
- £25,000 - £35,000 a year
- Computer literacy
- In-person
- Flexible schedule
Quick apply
2d
Quality & Governance Manager
NHS Professionals —Stockport
- £30.90 an hour
- Temporary
- Microsoft Word
- Microsoft Outlook
- Management
Quick apply
Operational Support Officer
HM Courts & Tribunal Service —Stockport
- £20,001 - £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Presentation skills
- Travel
- Annual leave
- Employee discount
9d
Operational Support Officer
HM Courts and Tribunals Service —Stockport
- £25,582 a year
- Full-time
- Hybrid work
- Customer service
- Presentation skills
- Travel
- Annual leave
9d
Complaints Officer
Oldham Council —Oldham
- £31,537 - £34,434 a year
- Full-time
- Analysis skills
- Communication skills
- Annual leave
- Employee discount
7d
Depot Manager
Response Logistics / Direct Response UK Ltd —Ashton-Under-Lyne
- £38,000 - £43,000 a year
- Full-time
- Management
- Budgeting
- In-person
- Gym membership
Quick apply
13d
Team Manager - Relationship Management
Evolution Money —Manchester
- £48,364 a year
- Full-time
- Team management
- Mentoring
- Recruiting
- Annual leave
Quick apply
8d
Operations Manager - North West Tribunals
HM Courts & Tribunal Service —Manchester
- £40,001 - £60,000 a year
- Part-time
- Hybrid work
- Management
- Presentation skills
- Continuous improvement
- Annual leave
- Employee discount
1d
Case Manager (Targeted Interception)
HM Revenue and Customs —Manchester
- £37,682 - £46,077 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Training & development
2d
Regional Operations Manager
Blue Ribbon —Warrington
- Up to £60,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Continuous improvement
Quick apply
1d
Head Reception Manager
Mere Court Hotel —Knutsford
- Full-time
- Hotel
- Supervising experience
- Human resources
- Free parking
Quick apply
13d
Information Access Officer
Parliamentary and Health Service Ombudsman —Manchester
- £29,443 a year
- Full-time
- Hybrid work
- Analysis skills
- Annual leave
- Employee assistance programme
2d
Duty Manager Grand Central
Life Leisure —Stockport
- From £31,484 a year
- Full-time
- In-person
- Communication skills
- Free parking
- Gym membership
Quick apply
12d
Soft Services Manager
Emcor —Manchester
- Full-time
- Continuous improvement
- No degree
- Training & development
- Employee assistance programme
- Referral programme
Quick apply
7d

I want to receive the latest job alerts for complaints manager in stockport sk1

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Complaints Manager - Lloyds Living

Lloyds Banking Group -
Manchester

Apply Now

Job details

Full-time
£40,824 - £45,360 a year
12 days ago

Benefits

Company pension

Qualifications

Stakeholder collaboration
Stakeholder liaison
Complaint handling
Analysis skills
Continuous improvement
Organisational skills
Management reporting
Communication skills

Full job description

End Date

Wednesday 19 August 2026

Salary Range

£40,824 - £45,360

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Hybrid Working, Job Share

Job Description Summary

Title: Complaints Manager
Department: Property Management
Location(s): Manchester
HOURS: Full-time
WORKING PATTERN: Our work style is hybrid, which involves spending at least 4 days per week, or 80% of our time, at one of our office sites.

Join us at Lloyds Living as we redefine what it means to manage property in the UK. We’re on an ambitious journey to become one of the country’s largest and most trusted landlords, creating vibrant communities and delivering exceptional living experiences. As we scale at pace, you’ll be part of a dynamic team shaping the future of property management—where innovation, customer focus, and growth go hand in hand. This is your chance to make an impact and be part of something extraordinary.

Job Description

As Complaints Manager, you will lead the end‑to‑end complaints process, ensuring complaints are handled efficiently, empathetically, and in line with regulatory requirements. You will play a key role in protecting the organisation’s reputation, driving service improvements, and ensuring compliance are dealt with fairly and in line with business processes.

Key Responsibilities

Complaints Management & Resolution

Own and manage the end‑to‑end complaints process, from initial receipt through to resolution and learning outcomes.
Ensure complaints are acknowledged, investigated, and resolved within agreed timescales and service standards.
Draft clear, fair, and customer‑focused complaint responses.
Manage escalations to senior leadership and external bodies, including the Housing Ombudsman.

Regulatory & Compliance

Ensure the complaints process is fully compliant with the Housing Ombudsman’s Complaint Handling Code.
Maintain oversight of complaint outcomes, remedies, and compensation awards to ensure consistency and fairness.
Prepare and support responses for Housing Ombudsman investigations, determinations, and orders.
Identify and manage complaint‑related risks and ensure audit‑ready documentation is maintained.

Continuous Improvement

Analyse complaint trends, root causes, and outcomes to identify systemic issues.
Work collaboratively with operational teams to drive service improvements and prevent repeat complaints.
Produce regular complaint performance reporting, insights, and recommendations for senior stakeholders.

Stakeholder Collaboration

Act as a subject matter expert for complaints across the business.
Build strong relationships with Property Management, Customer Operations, Legal, and external partners.
Provide guidance, coaching, and support to colleagues on complaint handling and customer communication.

Essential Requirements

Proven experience managing complaints within a housing, real estate, property management, or regulated customer environment.
Strong understanding of complaint resolution best practice and regulatory expectations.
Understanding of the Housing Ombudsman’s Complaint Handling Code of Compliance.
Excellent written and verbal communication skills, with the ability to produce clear and balanced responses.
Ability to manage sensitive situations with professionalism, empathy, and sound judgement.
Strong organisational skills with the ability to manage multiple cases and deadlines.
Confident engaging with senior stakeholders and external regulators.

Desirable Skills

Knowledge of residential tenancy management and housing legislation.
Experience using complaints management systems and producing management information.
Continuous improvement mindset with a focus on customer outcomes.
Strong analytical and reporting capability.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes:

A generous pension contribution of up to 15%
An annual performance-related bonus
Share schemes including free shares
Benefits you can adapt to your lifestyle, such as discounted shopping
28 days' holiday, with bank holidays on top
A range of wellbeing initiatives and generous parental leave policies

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. Join us and grow with purpose!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

Apply Now

Refine Your Search

complaints manager jobs in stockport sk1

Complaints Manager - Lloyds Living

Customer Experience Manager

Anti-Corruption Investigation Officer

Operations Manager

Warehouse Manager

Resident Liaison Officer

Trainee Complaints and DSAR Manager

Quality & Governance Manager

Operational Support Officer

Operational Support Officer

Complaints Officer

Depot Manager

Team Manager - Relationship Management

Operations Manager - North West Tribunals

Case Manager (Targeted Interception)

Regional Operations Manager

Head Reception Manager

Information Access Officer

Duty Manager Grand Central

Soft Services Manager

I want to receive the latest job alerts for complaints manager in stockport sk1

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected