Head of customer service Work, Jobs in Stockwood, Bst (with Salaries)

Coffee Account Manager (Central England & Wales) – Wholesale, Barista Training & Customer Support
Extract Coffee Roasters —Bristol
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Hospitality
- Café
- Health & wellbeing programme
- Employee assistance programme
Quick apply
2d
Head of Brand
Pieminister —Bristol
- £75,000 - £85,000 a year
- Full-time
- Hospitality
- Food service experience
- Marketing
- Annual leave
- Employee assistance programme
Quick apply
Head of Membership - part time (reduced hours in school holidays)
IDPE —Bristol
- From £38,872 a year
- Part-time
- Hybrid work
- Customer service
- Project management
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
11d
Operations Manager
ASDA —Bristol
- Full-time
- Customer service
- Human resources
- Organisational skills
- Annual leave
- Employee assistance programme
Office Manager
Head Office —Bristol
- £38,000 - £40,000 a year
- Full-time
- Hospitality
- Bar
- Customer service
Quick apply
6d
Head Receptionist/Deputy Manager
CIAO BELLA AESTHETICS —Keynsham
- £15 an hour
- Part-time
- Microsoft Office
- Supervising experience
- Organisational skills
- Annual leave
- Employee discount
Quick apply
7d
Head of Property
The Cornish Bakery —Paulton
- £65,000 a year
- Full-time
- Hybrid work
- Hospitality
- Bakery
- Presentation skills
- Employee assistance programme
- Employee discount
Quick apply
9d
Customer Experience Manager
Zellis —Bristol
- Hybrid work
- Data analysis skills
- Analysis skills
- Annual leave
Online Manager
ASDA —Bristol
- Weekend availability
- Customer service
- Supervising experience
- Organisational skills
- Annual leave
- Employee assistance programme
Manager of Dedicated Implementations - EMEA
Ashby —Bristol
- £110,000 - £165,000 a year
- Full-time
- Remote
- Project management
- Travel
- Leadership
- Annual leave
Senior Transformation Manager
National Grid Electricity Distribution —Bristol
- £73,000 - £88,000 a year
- Analysis skills
- Communication skills
- Free parking
- Annual leave
Quick apply
3d
E-Commerce Performance Executive
The Fine Cheese Co Ltd —Chippenham
- £28,000 - £35,000 a year
- Full-time
- Customer service
- Merchandising
- English
- Free parking
Quick apply
Night Manager
ASDA —Bristol
- Weekend availability
- Supervising experience
- In-person
- Retail management
- Annual leave
- Employee assistance programme
Customer Experience Manager
Ayvens —Bristol
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Annual leave
Business Support Officer
Bath and North East Somerset Council —Keynsham
- £13.69 - £14.35 an hour
- Microsoft Office
General Manager
TFT —Wedmore
- £29,000 - £37,500 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
Head of Warehouse
Graham and Green Ltd —Trowbridge
- Full-time
- Management
- Customer service
- Project management
- Free parking
- Employee discount
Quick apply
10d
Head of Logistics - Pet Drugs Online
IVC —Bristol
- Hybrid work
- Analysis skills
- Project management
- Continuous improvement
Service Manager - Passenger Transport
Bath and North East Somerset Council —Bath
- £30.88 - £34.62 an hour
- Call to connect
- Contracts
- School
General Manager - Ritorno Lounge
Ritorno Lounge —Bristol
- Up to £44,500 a year
- Overtime
- Hospitality
- Bar
- Management
- Employee discount
Quick apply

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Coffee Account Manager (Central England & Wales) – Wholesale, Barista Training & Customer Support

Extract Coffee Roasters
Bristol

Quick apply

Job details

Permanent | Full-time
£30,000 - £35,000 a year
2 days ago

Benefits

Health & wellbeing programme
Additional leave
Cycle to work scheme
Company pension
Company events
Employee assistance programme
Employee discount
Paid volunteer time
Sick pay

Qualifications

Hospitality
Driving Licence
Barista experience
Coffee experience
B2B sales
Account management

Full job description

Speciality Coffee | Barista Training | Customer Support

Love coffee? Know how to train people to make it better?
Join our Account Management Team.

We’re looking for a Wholesale Account Manager to help us deliver exceptional coffee and build lasting partnerships across the central regions of England and Wales.

At Extract Coffee Roasters, we roast speciality coffee with purpose. We work with some of the UK’s most respected cafés, restaurants and hospitality venues supporting them to serve consistently brilliant coffee and grow with us.

In this field-based role, you’ll take ownership of a regional portfolio of customers across Central England and Wales. From your first site visit to training support and ongoing care, you’ll be the link between our customers and the full Extract team, including our Technical, Training, Production and Roastery teams.

You’ll also play a key role in bringing new customers into the Extract community, identifying opportunities, managing onboarding and making sure everything runs smoothly from day one.

You’ll be based at Extract Bristol at our coffee roastery and spend much of your time out in the field. A full UK driving licence is required.

What you’ll do

Manage a portfolio of wholesale coffee customers across London and the surrounding area
Visit customers regularly to support coffee quality, service standards and account development
Deliver practical barista training, tastings, coffee education and quality support on-site
Help customers dial in coffee, improve consistency and troubleshoot quality issues
Support onboarding for new customers, including training, setup and first-stage relationship building
Work with the Regional Manager to grow accounts through new lines, cross-selling and upselling
Build strong relationships with baristas, café managers, business owners and hospitality teams
Represent Extract at events, launches, cuppings and coffee community activity
Log visits, training, customer feedback and account activity into our internal systems
Share customer insights with our Technical, Training, Production, Roastery and Customer Experience teams

What you’ll bring

We’re especially keen to hear from people with real, hands-on coffee experience.

You may have worked as a barista, head barista, coffee trainer, roaster, café manager, wholesale support person or in another coffee-focused hospitality role.

Strong practical knowledge of speciality coffee, espresso preparation and barista standards
Confidence training, coaching or educating others about coffee
Experience working with customers in cafés, hospitality, wholesale coffee or foodservice
The ability to talk confidently with everyone from baristas to business owners
A people-first approach, with warmth, professionalism and strong follow-through
Good organisation and the ability to manage your own schedule in the field
Commercial awareness and an interest in helping customer relationships grow
Confidence using digital tools such as CRM systems, scheduling apps or order platforms
Curiosity, kindness and optimism in how you work with customers and teammates

Account management or B2B sales experience would be helpful, but we’re open to people stepping into this from a strong coffee background. What matters most is that you understand coffee, can educate others well and know how to build trust with hospitality customers.

Why join us?

Competitive Salary: £30,000 - £35,000 based on experience & qualifications
37.5 hours per week - Monday to Friday
Purpose-driven business with a mission to Make Coffee Better
23 days holiday + 8 bank holidays (rising with service)
Employee Assistance Programme and wellbeing app
Company pension scheme
Free coffee for home use
A collaborative, values-led team that cares about fairness, listening and learning

How to Apply & Next Steps

Submit your application and People & Culture team will be in touch by email with a link to a short candidate questionnaire.

This is the next step before we move to interviews. It helps us understand your experience, what motivates you and keeps our recruitment process fair and consistent for everyone.

Please keep an eye out for this email, it’s genuine and part of our standard recruitment process.

Job Types: Full-time, Permanent

Pay: £30,000.00-£35,000.00 per year

Benefits:

Additional leave
Company events
Company pension
Cycle to work scheme
Employee discount
Health & wellbeing programme
Paid volunteer time
Sick pay

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Bristol BS2 9SH

Quick apply

Refine Your Search

head of customer service jobs in stockwood, bst

Coffee Account Manager (Central England & Wales) – Wholesale, Barista Training & Customer Support

Head of Brand

Head of Membership - part time (reduced hours in school holidays)

Operations Manager

Office Manager

Head Receptionist/Deputy Manager

Head of Property

Customer Experience Manager

Online Manager

Manager of Dedicated Implementations - EMEA

Senior Transformation Manager

E-Commerce Performance Executive

Night Manager

Customer Experience Manager

Business Support Officer

General Manager

Head of Warehouse

Head of Logistics - Pet Drugs Online

Service Manager - Passenger Transport

General Manager - Ritorno Lounge

I want to receive the latest job alerts for head of customer service in stockwood, bst

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